Had an issue with not being able to top up. One call to their helpline and spoke to Riz who was very helpful. Took the time to check with billing and came back to me as promised with an update. Honest... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I needed to dial an international number which uses 'options' like "Press 1 for English, Press 2 for French" etc. Having asked around, it appears that the Tesco Int'l Calling card is the on... See more
Company replied
I urgently needed to contact NHS services (who don't/won't communicate using email) in UK while travelling to Japan. I found it easy to set up the app and it worked perfectly. I was delighted to find... See more
Company replied
I have aged parents that live in Australia and they only just know how to use the phone as a phone never mind apps like Whatsapp. So being able to actually call their phone at such a cheap rate is br... See more
Company replied
Company details
Written by the company
Use Tesco International Calling for low cost international calls to any number. Also send Mobile Airtime recharge worldwide to friends and family. Stay connected, for less
Contact info
Tesco House Shire Park , Kestrel Way , Welwyn Garden City, AL7 1GA, Hertfordshire, United Kingdom
- 0330 001 0257
- tescointernationalcalling@wavecrest.com
- www.tescointernationalcalling.com
4.3
Excellent
210 reviews
Replied to 90% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Solved my Problem
Could not make calls to Russia. Email'd the support team at Tesco International and Chris resolved the problem within a day. Very good service.
January 15, 2024
Unprompted review
Reply from Tesco International Calling
Hi, thanks for your amazing review, and so glad you got to experience Chris, who goes above and beyond with all our customers 🧡. We pride ourselves in our Customer Service, if you ever need support you know we are on hand to help, thanks, Tesco Calling.
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It is very helpful app and good…
It is very helpful app and good customer service. The only disadvantage is you have to top up at least £5 every six months otherwise you will lose the amount you have as a credit.
January 15, 2024
Unprompted review
Reply from Tesco International Calling
Hi, thanks for leaving us a review and glad you are enjoying our app. You can manage your credit expiry at all times within the app 😍. Don't worry though, we have a team on hand if you have any questions or need help, just call us on 0330 001 0257. Thanks, Tesco Calling.
Good service, really happy
Have been using this app for calls to India. Good service and reasonable calling rates.
Recently had an issue with the account balance quickly resolved over a call to the Tesco IC customer services, spoke to Sanna R who was very helpful.
January 9, 2024
Unprompted review
Reply from Tesco International Calling
Hi, thanks for your amazing review, and so glad you got to experience Sanna, who goes above and beyond with all our customers 🧡. We pride ourselves in our Customer Service, if you ever need support you know we are on hand to help, thanks, Tesco Calling.
Having problems with international…
Having problems with international calling card ringing twice and hanging up, spoke to customer care and Chris answered the phone, dealt with my query, explained what I need to do to resolve the problem and transferred the credit from one account to another! What a helpful lovely man :) what a great team player :)
January 9, 2024
Unprompted review
Reply from Tesco International Calling
Hi, thanks for your amazing review, and so glad you got to experience Chris, who goes above and beyond with all our customers 🧡. We pride ourselves in our Customer Service, if you ever need support you know we are on hand to help, thanks, Tesco Calling.
As I had lost my Credit so I emailed…
As I had lost my Credit so I emailed customer service within 30 minutes all sorted
Top class service
January 5, 2024
Unprompted review
Reply from Tesco International Calling
Thanks for your review and 5* rating. Glad to hear you experienced the excellent support our team provide. Don't forget to keep checking your app for the latest offers and updates, to ensure you keep getting the best experience, thanks Tesco Calling.
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Chris was really helpful 😊
January 5, 2024
Unprompted review
Reply from Tesco International Calling
Hi, thanks for your amazing review, and so glad you got to experience Chris, who goes above and beyond with all our customers 🧡. We pride ourselves in our Customer Service, if you ever need support you know we are on hand to help, thanks, Tesco Calling.
Reply from Tesco International Calling
Thanks for your review and 5* rating. Don't forget, Tesco Calling allows you to top-up the Pay-As-You-Go credit of friends and family around the world quickly and easily, thanks Tesco Calling
Good service
The service was quick and easy
The person who assisted us is Sanna R
December 26, 2023
Unprompted review
Reply from Tesco International Calling
Hi, thanks for your amazing review, and so glad you got to experience Sanna, who goes above and beyond with all our customers 🧡. We pride ourselves in our Customer Service, if you ever need support you know we are on hand to help, thanks, Tesco Calling.
Sanna-R was very helpful and resolved…
Sanna-R was very helpful and resolved my international calling card issues. Danna also had a pleasant manner and was patient!
December 6, 2023
Unprompted review
Reply from Tesco International Calling
Hi, thanks for your amazing review, and so glad you got to experience Sanna, who goes above and beyond with all our customers 🧡. We pride ourselves in our Customer Service, if you ever need support you know we are on hand to help, thanks, Tesco Calling.
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. Thanks
Good service helps me keep in touch with family abroad. Very helpful when there's a problem
November 7, 2023
Unprompted review
Reply from Tesco International Calling
Thanks for your review and 5* rating. Glad to hear we are keeping you connected, it means the world to us! Don't forget to keep checking your app for the latest offers and updates, to ensure you keep getting the best experience, thanks Tesco Calling
Excellent customer service
Excellent customer service. I love using
Tesco International Calling.
November 5, 2023
Unprompted review
Reply from Tesco International Calling
Thanks for your review and 5* rating. Glad to hear you are loving our service, and we love you right back 😍. Don't forget to keep checking your app for the latest offers and updates, to ensure you keep getting the best experience, thanks Tesco Calling
Long time user. But now frustrated I have used the call the world card for…
I have used the call the world card for a number of years. However, the last 2 years have been very frustrating when attempting to top up. Various credit/debit cards usedand home phone registered also. For my elderly mother, very disappointed from a big company like Tesco. As an aside. I also have a Tesco credit card and yet still problems encountered topping up.
November 1, 2023
Unprompted review
Reply from Tesco International Calling
Hi, thanks for using our calling card, we haven't made any changes to the way you can top up, so a little unsure what problems you are encountering. Don't worry though, we have a team on hand who are ready and waiting to help, just call them 0330 001 0257. Thanks, Tesco Calling.
Sanna-R was very professional and…
Sanna-R was very professional and helpful.She went above and beyond and explained step by step on my query and even called me back.
October 31, 2023
Unprompted review
Reply from Tesco International Calling
Hi, thanks for your amazing review, and so glad you got to experience Sanna, who goes above and beyond with all our customers 🧡. We pride ourselves in our Customer Service, if you ever need support you know we are on hand to help, thanks, Tesco Calling.
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Interested, helpful, couldn't believe how straightforward he made it!
Chris helped me this morning. Fantastic! Helpful, well-informed, and sorted out long standing problem very quickly!! He also call back, as planned, to ensure his suggestion worked. Am delighted- like Christmas all over!!
October 23, 2023
Unprompted review
Reply from Tesco International Calling
Hi, thanks for your amazing review, and so glad you got to experience Chris, who goes above and beyond with all our customers 🧡. We pride ourselves in our Customer Service, if you ever need support you know we are on hand to help, thanks, Tesco Calling.
Sanna R was a polite and friendly
October 20, 2023
Unprompted review
Reply from Tesco International Calling
Hi, thanks for your amazing review, and so glad you got to experience Sanna, who goes above and beyond with all our customers 🧡. We pride ourselves in our Customer Service, if you ever need support you know we are on hand to help, thanks, Tesco Calling.
Thank you Chris
Extremely calm and patient Chris talked me through setting up the app.
I'm a nightmare but he persevered and got me there.
Delighted with the outcome and how cheap the calls are.
Can highly recommend
October 13, 2023
Unprompted review
Reply from Tesco International Calling
Hi, thanks for your amazing review, and so glad you got to experience Chris, who goes above and beyond with all our customers 🧡. We pride ourselves in our Customer Service, if you ever need support you know we are on hand to help, thanks, Tesco Calling.
Sanna R the call handler provided a Excellent Customer Service
Sanna R the call handler provided a excellent and efficient service. She helped me to download the application and me through the credit card set process. Then she assisted me to make a call and tried a number. SANNA Rs patience and support is very appreciated. Thank you Sanna ☺
October 13, 2023
Unprompted review
Reply from Tesco International Calling
Hi, thanks for your amazing review, and so glad you got to experience Sanna, who goes above and beyond with all our customers 🧡. We pride ourselves in our Customer Service, if you ever need support you know we are on hand to help, thanks, Tesco Calling.
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Been with Tesco calling card for many…
Been with Tesco calling card for many years. However, it stopped working about a year ago. Problem was I could hear them they could not hear me. About £10 of credit was wasted, due to this error. Called customer services at the time and was told to uninstall and reinstall the app. This did not work so I left it it. However, it worked on my wife's phone.
I updated my phone to a newer model, and thought I would give customer services another go, I got through to Chris. What can l say, Chris was fantastic he is a real credit to tesco. I explained what happened, he immediately put a free £2 credit on the account, and advised me to test. Not only that, he said he would call me back to find out if it had worked, an hour later....
Guess what, it did work and he called me back an hour later, which I think is exceptional customer services. He Even gave me an extra £2 of credit.👍👍👍
October 9, 2023
Unprompted review
Reply from Tesco International Calling
Hi, thanks for your amazing review, and so glad you got to experience Chris, who goes above and beyond with all our customers 🧡. We pride ourselves in our Customer Service, if you ever need support you know we are on hand to help, thanks, Tesco Calling.
Natalia’s service is top notch
Natalia’s service is top notch, she treated me with professionalism and kindness. She helped me with my Tesco International calling account when my online payments were not going through and I wasn’t inconvenienced that much as she added credit to my account while the technical team was figuring out the issue. Tesco International is really affordable, I highly recommend it.
October 4, 2023
Unprompted review
Reply from Tesco International Calling
Hi, thanks for your amazing review, and so glad you got to experience Natalia, who goes above and beyond with all our customers 🧡. We pride ourselves in our Customer Service, if you ever need support you know we are on hand to help, thanks, Tesco Calling.
Trusted Tesco for years !!!!!!!!!!!!!!!
Trusted Tesco for years so when going abroad I asked best way to go and they said use this !! While away I managed 1 text but every time I called it just kept going silent so ended up using my original tariff that cost ££. when I got home I called Tesco international and explained but was told sorry its over 30 days so nothing can be done !!!!!!!!!! they could see on the system only 10p had been used but hard luck basically !. I then called Tesco customer care who were great and give me a refund but as for Tesco International they can shove it!!!
October 5, 2023
Unprompted review
Reply from Tesco International Calling
Hi, thanks for your review. Apologies for your experience, our refund policy is available to view at all times in our T&Cs. Our customer service team can always be contacted either by phone or email to help and assist our customers. Thanks, Tesco Calling.
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