Tesla Reviews 

I ordered my Tesla on 6th May and to be honest in the beginning (due to issues with car registration with the DVLA, I.e outside of Tesla’s control) the expected delivery date changed from June, to September and then to October/November time. As a blue badge holder and being without a vehicle after early June, I wouldn’t have been able to manage. I therefore had regular contact with Tesla customer service team to see if they could help. Every single person I spoke to was kind, friendly, demonstrated empathy for the situation I was in and really tried to help. But there was one person in particular who went above and beyond. A member of the team from Glasgow ultimately secured a vehicle for me (my exact spec) on the 28th June. Although I had to drive up to Glasgow (from the midlands) to collect it, it was definitely worth it. The member of staff demonstrated not only empathy, but also compassion, treating me more like a friend than a customer. Tesla also refunded me for my travelling costs of collecting the vehicle (as it would have been Birmingham originally).

Tesla - you have a real star in your team here and I hope this member of staff (please see my original Tesla review for names) receives the recognition she deserves for the hard work she puts in to support her customers. I even bought her flowers and some sweets for the team in the office to say thank you.

On the day I collected my vehicle, the guy who handed over my car was also extremely friendly and helpful, ensuring my vehicle was fully charged for a 5.5 hour journey home. He even gave me and Irn Bru and some Scottish tea cakes for the journey, which was so sweet and thoughtful. Despite initially worrying about the expected delivery date of the vehicle, I knew this was out of Tesla’s control, which is why I have still given 5 stars for my experience. The staff are genuinely there to help you and on the whole, I don’t think I’ve ever received such excellent customer service from across a company.

As for the vehicle itself - it’s absolutely brilliant but I have to say, I’m soooo glad I went with the premium model!

Tesla, you should be very proud of your team, as well as your vehicles. I would highly recommend the company to anyone considering making the switch to EV.

The worst customer service. I recently have Tesla policy but needed to change to different state and they asked for so many documents including recent photos. The agents are not professional at all, they talk with demanding and so much hassles. They rejected all of the Tesla exterior photos and made me retake them and call back. Hold time is over one hour even at 6am when they first open. The worst process and customer service!

With regard to Tesla BLUEWATER. Had a Y Tesla on order. Received text for me to go and collect. On the morning of collection, and about 2hrs before received another text advising NOT to collect, as there b is a problem! They would not give any information as to the problem! Waited another 3 weeks before they advised I could collect. Throughout this time they gave NO information as to the problem! Looking online, many other people had the same situation. Have had to hire, at MY OWN COST a vehicle to cover the transport I haven't received. Tesla Bluewater have offered NO compensation or contribution for this. Totally APPALLING Customer 'Service'..

Tesla is a piece of shit that no one wants (as much as I think). Primarily, electric vehicles shouldn’t sell on price margin ratio. The emphasis places must be add on products and features subsidized and maintained by partnering organizations. Especially the technical content of tesla is highly undesirable, yet extreme marketing its glorious possibilities which I only find to be a google maps feature and a minimal self driving technique that probably any electric vehicles must have (electric = automatic). If a product that is regular is deemed and glorified as an absolute luxury of a one of a kind feature of the face product; then it is reasonably so to conclude unworthiness of any kind of value credited to that organization.

I am absolutely loving the car itself it’s great, and the initial pre-sales experience was fantastic. When I first showed interest, the test drives and callbacks from the store were almost instant. Sadly, the moment the order was placed, the communication completely fell apart.
Once my money was committed, I experienced weeks of zero responses to text threads that were previously active. Requested calls were never made, and my questions went entirely unanswered.
The worst part was the trade-in process. My delivery was set for June 19th. Just two weeks before pickup, I was told my trade-in car's MOT wouldn't be valid because it expired 28 days after pickup, and they required a 30-day minimum. I spent a solid week messaging support to tell them how ridiculous it was to force a full MOT on a car I was trading in especially since avoiding MOT hassle was a major reason I bought a new car in the first place.
After a week of being completely ignored, and with only seven days left until delivery, I had no choice but to put my car through the MOT, costing me over £400 in new tyres and wear-and-tear fixes. Literally right after it passed, I finally got a phone call from Tesla saying they would "look past it" and I didn't need the MOT after all. I would have much rather spent that £400 on a Tesla home charger, but instead, it was completely wasted due to their silence.
Even after picking up the car, the poor service continues. I was told I’d receive an email or app message within 10 days of pickup to enter my bank details for my deposit refund and trade-in cashback. We are now well past that 10-day window, and I have received nothing and had no replies to my inquiries.
My friend recently bought a BYD and had a seamless, communicative experience. While the Tesla vehicle is amazing, the support constantly lets it down. I’m honestly not sure I could recommend this process to anyone else over a traditional private dealer.

Late delivery, terrible customer service, and a misleading trade-in offer. This has been one of the worst customer service experiences I've ever had.

What shocked me most was reading other reviews and realizing so many customers have had the exact same issues. It's disappointing that these complaints keep happening without any improvement. I would not recommend buying based on my experience.

There were not being honest with the car I bought

Tesla has been nothing short of crud. I ordered my car in May was told it would be a couple weeks for delivery. It's now been over a month. I was scheduled a date for pick up by one of the guys that work there he scheduled me. I did not do it on the app. My scheduled date stayed that way for two weeks and then suddenly the app sent me a notification that my date had been changed without my acknowledgment. When I called them, they claimed that on Wednesdays and Thursdays they don't do deliveries which blows my mind, the guy tried to argue with me and tell me that I shouldn't have been able to book it on the app, which I did not book it on the app. I booked it with one of the sales guys. Moving forward now to I've been told that my car is delayed another week. No clue when I'll be able to pick up because they can't give me a specific delivery day. I've been paying for car insurance for a month now without a car they have offered nothing for me. I would say highly avoid Tesla altogether.

I placed an order for a Tesla Model 3 and paid a £200 deposit. After waiting around two weeks, I received a finance quote that was materially wrong and not acceptable.

I contacted Tesla multiple times through calls, chat, and email. I also escalated the issue and even went to the location in person to try to get help. Despite all these efforts, I received no meaningful response and no progress was made.

Today I cancelled the order and requested my refund, but I am still getting no response or support.

For a company like Tesla, I expected a much higher level of customer service. The lack of communication and ownership throughout this process has been extremely frustrating.

A simple response, update, or resolution would have made a big difference. Unfortunately, my experience has been zero response across every channel — phone, chat, email, and in-person.

I am sure teslas are great cars if you ever actually get one. We ordered one at the end of March. So far the delivery has been rescheduled twice, eventually to November 2026. Our last car was stolen so we really need a car a bit sooner! When my husband asked about getting one sooner he was told to look at what was coming up for sale. Eventually found one, more expensive but we are desperate. He paid the £200 to reserve and then was told he had to collect at 3.30pm from Brent Cross 2 days later. We live in Birmingham. He rang and messaged Tesla several times only to be told that he could not reschedule to the next weekend. Who can drop work at 2 days notice? Ridiculous! He did question how they can put his delivery back 5 months and they can’t put collection back 4 days. Eventually asked to cancel the order, but the original one is also now cancelled so no Tesla! They are still holding the money and still haven’t confirmed that the finance is cancelled. Genuinely the worst customer service ever and absolute cowboys. Every time you speak to someone it’s a different call centre so no-one takes accountability. Do not order from Tesla, it’s a huge company and feels like a scam!

Worst service experience in 40 years being a driver. Hindsight is 20/20. I will not recommend Tesla nor ever buy one again. A car without good service options is worthless. Tesla is a money grab. Buyer beware.

0 stars if I could.

The customer service is awful. Once you've paid your deposit, it feels like Tesla has no interest in helping you. I don't mind using the app for most things, but if you have a question or need support, getting a response is nearly impossible. It regularly takes 3–4 days for someone to reply.

I eventually decided to cancel my order and was told the cancellation would be processed within 48 hours. It's now been 5 days, and I've still had no update. I also spent over 30 minutes on hold before finally speaking to someone, only to be told they couldn't confirm when my refund would be processed.

If you're considering an electric car, be aware that while Tesla may make great vehicles, my experience with their customer service has been extremely disappointing. In my case, the lack of communication and support has been unacceptable.

Very disappointing after-sales experience.

I reported multiple serious vehicle condition issues just one day after delivery, including paint residue consistent with previous repainting, panel and trim misalignment, uneven inner door metal, and poor panel fit. These are not normal wear and tear.

More specifically, the rear driver-side door card is misaligned, and the driver-side window glass is incorrectly fitted, causing noticeable wind noise while driving. These are functional and fitment issues that should have been identified before the vehicle was sold.

The vehicle was advertised and confirmed at delivery as having no previous bodywork, paintwork, or repairs, which does not match the condition I discovered. Even in Tesla's own pre-purchase video, the rear side skirt is visibly out of position, yet this was later dismissed as being "within standards."

What concerns me most is the Certified Pre-Owned inspection process. Based on my experience, I do not believe the vehicle was thoroughly inspected before sale. Tesla asked me to bring the vehicle in for inspection, but after doing so, I was told nothing was wrong.

I then paid for an independent inspection at a private body shop, which identified accident-related damage and repair work estimated at over £5,000 to rectify. This directly contradicted Tesla's assessment.

I contacted Tesla on multiple occasions seeking answers and a proper resolution, but received little to no meaningful response. The matter remains unresolved.

I also raised the issue with the finance company, who advised that they are the legal owner of the vehicle. As a result, I am now pursuing legal action through the courts regarding the condition and sale of the vehicle.

I paid around £4,000 above the market value because I expected Tesla's Certified Pre-Owned programme to provide a higher standard of quality, inspection, and customer service. Unfortunately, that has not been my experience.

My advice to anyone considering a Tesla Certified Pre-Owned vehicle is to inspect it extremely carefully before accepting delivery. If anything does not match what you were told or what you can see, do not rely solely on the CPO inspection. Arrange an independent inspection as soon as possible and document everything. Based on my experience, it could save you a significant amount of time, stress, and money.

I would give no stars but sadly that’s not an option.
Tesla is an absolute joke. The communication is poor their customer service is poor and the app is the biggest waste of time as they never reply to you. They rob you for money and then don’t deliver.
I had a car on order since 22nd March 2026. They delayed collection date 3 times due to their contract issue, a finance issue in their part and the fact they have the car away, then the trade in value expired and they offered £2000 less expecting me to pay the remaining £4000. When asked how this is fair when it was them that delayed the whole collection I was told they couldn’t do anything about it. If I was the one causing the delays I would understand but it wasn’t.
I would generally advise to stay away from this company rude, incompetent people. No matter who you spoke to it’s never them who can sort it and they would pass it on.

Best cars I have ever owned, Service isn't quite what it used to be but still far more advanced and streamlined than any other car manufacturers/dealer out there. I would definitely recommend.

It would be zero but the lowest I can give is one!!

This model of buying through an app and turning up on the day to collect doesn’t work.

Too many issues and unresolved problems - particularly if trying to part-ex or finance. Nobody to talk to, only option is to message and then await a response. Zero opportunity to do anything unless the app says you can.

Theory is great - practice is it doesn’t work and looking at the appalling customer scores, appears I’m not the only one having an awful experience.

The Customer Services team are equally terrible. When someone does finally talk to you their attitude was take it or leave it!! Nothing they can do other than follow what the computer says and their attitude was appalling.

When you formally complain and finally get to talk to someone senior, they’re helpful and understand the issues. It’s clear by their answers and apologies that it’s a system they know doesn’t work. But that’s all they have to work with.

In the meantime the experience for the customer, trying to spend tens of thousands of pounds, remains terrible.

Turned up today to collect a car (delayed and postponed by 4 weeks due to administrative issues) to find it was still all wrong and not ready to be collected - despite multiple emails to the contrary and reassurances everything would be ok.

I’ve just walked away from the Longbridge collection centre and left the car behind, requesting a full refund of my money.

Really poor service, the customer service with the finance team is really poor. I’ve been trying to sort out my car return for 6 months. I wanted to end my deal with early termination and asked them for advice. They made it very unclear what needed to be done, didn’t reply to my messsges and are now trying to charge me for 2 months I didn’t have the car. They don’t listen, and choose to ignore you if you disagree with them. Wouldn’t deal with Tesla ever again

Ordered some wiper blades which were £62. Sent them back as they just use normal Bosch ones and even though I have proof of them being sent back I still yet await to receive a refund. Am having to go back to my bank for a charge back to get one as there is NO support from Tesla. They just send you around in circles and you cannot contact anyone. Ridiculous

I would have given zero stars if possible haven't got the car yet and really wishing that I had selected an alternative brand. Delayed delivery, terrible communication and dont care less support from their customer service department. Customer service is very important to me, so even if the vehicle is great when I finally get it, would never buy another new Tesla.

would be zero if possible. no humans very difficult to contact car on its 3rd service visit not fixed yet. suspension stinks.