Tesla Reviews 

I would honestly give it a zero. But I can't. So I give it a 1

I made the mistake of providing Tesla with my credit card details on 6 May 2024. Two years of unnecessary stress, frustration and blatent fraud have ensued and continue. Save yourself the pain and never allow Tesla anyway near your details.

I made the mistake of believing the Tesla hype when they "opened their supercharger network". After making the in-app payment, I was stranded at a supercharger as it turned out they had neglected to mention less than 1% of the network was open, which you could find out using the map only after payment.

Tesla clearly believe they are exempt from UK law and were frankly spiteful during the initial incident when I missed my child's hospital appointment stranded at their charger, but they did at least state that they would refund the payment. I followed up via their contact form on the same day of purchase.

They never did, and when I discovered later refused. A year later they took a further payment, which after the bank cancelled. The bank couldn't cancel the original payment due to time passed and that Tesla's phone line and contact form are engineered to leave the customer with no record.

Another year has passed and they are still fraudulently stealing money from my account and continue to consider themselves above UK consumer law.

When ordering a new Tesla Y model the customer service agent "Alfred" assured us that the car could be delivered to the nearest town to us which is Twin Falls Idaho. He kept saying "No problem". Well, it is a problem. The car got delivered to Meridian Idaho which is about 2 1/2 to 3 hours from where we live. Tesla would not deliver it to Twin Falls even though we were told it could be.
While we were making arrangements for a friend to drive us to Meridian Idaho, a sales person called and said that they had someone else to sell the car to. What?
I've been trying to get a hold of a live person for days on end now as we want our deposit back. We never got the car. Why would you pay for something that you didn't get?! The hold time to reach a live person is unbelievable! I gave up. I don't have this kind of time to wait on hold.
If Tesla's customer service is this poor, then we aren't going to buy one.
Tesla is very helpful to you when you want to buy a car, but if you need help with something their customer service disappears.

When you buy a 30k vehicle you expect to own it the day you purchase. The fact that I have to wait 5 days for a Tesla Representative to approve the documentation for me to be able own the vehicle is absolutely ridiculous. This is a process that should be 24 hours max. It takes someone 30 seconds to review and authorize.

The Reading Centre in the UK is being run like a scam by amateur, insensitive and inexperienced team with no understanding of customer service.

They changed the delivery dates multiple times at short notice after taking the entire payment. Car has not been delivered for over a month and they are setting themselves up to ask for more money despite the delays at their end. The team has been operating like a scam.

I had Conquaero manage my case, so I didn’t have to deal with Crypto Trust scam directly. They did a good job. Tesla do not like to pay out! stay far!

The car is amazing but I’m extremely disappointed with Tesla support in Portugal. This is my third Tesla, and I just bought a new car, so I expected a much higher level of service.

My assigned point of contact hasn’t replied to my emails for over 3 weeks. When I call, I’m told she’s on holiday, but there’s no out-of-office message, no backup contact, and no one else able to help. That’s simply unacceptable for a company like Tesla.

When I try to get help by phone, the experience is just as bad. Staff talk over me, don’t listen, and quickly push me to “support,” which is just another line where it’s even harder to communicate. I ended up waiting 45 minutes, asked for Portuguese support, and was connected to someone in English instead.

I was trying to do something simple—merge accounts—but instead I got an email full of unclear requirements that were never explained beforehand. Now I have to call again and go through the same process.

I used to love Tesla support, but now it’s honestly horrible, at least in Portugal. This whole experience has been frustrating, time-consuming, and completely below expectations.

Their roadside assistance is absolutely horrible. Had a tire blowout on the freeway. Trying to get an answer to towing from teslas roadside assistance service took more than 20 minutes. We were on their live chat feature and it took them 20 minutes to tell us they cannot tow us to a tire shop… only to the Tesla dealership and we would have to leave it there over the weekend. 20 minutes to tell us that. Horrible response times and horrible service policies.

My customer journey has been a disaster. One second your saying my TWC will be sent within 5 days and now they is delays. Its a week with no home charger, I using your local chargers regular but should not have to pay as my charger is under warranty replacement but yet no has commented to refund my 6 weeks of charging after numerous emails. The delays of TWC is not my fault but im the one paying and wasting my time at public chargers.

Amazed at just how poor this company is on every level:

Let’s start with my first experience pre-Covid I ordered an approved nearly new S paid the deposit (think it was £4k) and was then awaiting delivery. 6 months and not heard anything. Tried cancelling online, had to ring and took weeks of chasing before I got a refund
I share this as this is an experience I believe is shared by many.

Next, the actual car, recently had the use of both a 3 and a Y.
The build quality - by far the worst of any car I’ve experienced everything creaks, rattles and is very plastic, nothing about it is quality or well put together.
The ride quality - terrible at best - masks all the things you want to feel I/e the road through the steering wheel and then bounces along the road and just feels incredibly unstable anything over 50mph.
The seats are by far the most uncomfortable of any car I’ve ever been in - I last 40 minutes in a Skoda Roomster before my back aches
I’m lucky if I manage 10 in a Tesla.

The windscreen wipers on auto are pointless - worst on any car. - dangerous.

The lane assist is terrible - incapable of staying within the lines. - dangerous.
Even when not activated the lane departure assist will randomly snatch the steering into oncoming vehicles for absolutely no reason - dangerous.

Adaptive cruise - terrible - brakes unnecessarily and unexpectedly constantly. Never experienced that in any other car with ACC - dangerous.

Then there is an endless list of things I just find irritating and frustrating. The wireless charger never works, the most simplistic tasks requires several fiddly button presses on the screen. Settings constantly change back like lane departure assist turns itself on every time, A/C constantly turns itself on.

And finally on the physical car, reliability, 2 weeks with a model 3 and the front motor fails.

Which brings me onto the Tesla centre and customer service, the Glasgow store is in one of the roughest areas I’ve ever been. The old tatty building is giving - cheapest rent available over customer experience.
The staff very much give the impression that as everything should be handled through AI in the app they’re not here to help and don’t wish to speak to you.
The lady who was helping me (who in her defence was lovely) disappeared (while I nipped to the toilet, fair enough), I asked her colleague on the next desk if he knew if she’d be back his response “I’ve no idea, I work on sales she’s on reception” after I explained why I wanted her he did message in the app for her to come and help me but never experienced anything so poor from any business.

The courtesy car was filthy inside, I’ve brought many cars from many brands and always had my own car cleaned inside an out whenever the brands have had my car, my own car, I’ve never been loaned a car that hadn’t been cleaned before - the outside had been cleaned which describes the brand perfectly - only focused on outward reputation when under the surface nothing about the product, the brand or their customer care lives up to the brands image.

In conclusion - worst car(s) I’ve ever driven, worst customer service ever received. My only recommendation is avoid at all cost.

Ordered a lease car in the Tesla showroom...no sign two months later...managed to finally get hold of them and they told me it was "on hold" and they'd look into it and call me back. No call back. I messaged them and they said "they will look into it" a week later no response. I chase again on the number they gave me to contact for any issues during the process....no response now to three messages in over a week. 40 minutes on hold...guy answers...can't help me as it's "on hold"...will call you back...NO CALL BACK 🤯🤬😱....these guys literally DO NOT CARE about customers. Going to cancel my order as SO SO BAD!

Customer support NON EXISTENT even PRE delivery when no money handed over.
I can only imagine the lack of support once they have our money.

Reconsidering having our business fleet as Tesla and shocked at such low standards for this brand.

A week later... no answer to my question on live chat despite several chases.

Take your business elsewhere, I will be.

Been to two different UK Tesla sites trying to buy certified pre owned model 3 cars. Appointment and test drive organised both times. First time arrived to find car sold with no communication text to me. Second time did receive text but 13 mins before test drive was due. Considering it took me over an hour to drive to both sites Tesla customer service in terms of communication is diabolical. I would expect to be told immediately if a car is sold to prevent me wasting my time let alone expense. Will now buy from a different manufacturer.

I thought I’d save money over time but looking at it- nope. I bought the 2021 M3 and in 2024 and 2025 had to replace the control arms and bushings on all four tires… then out of nowhere with no warning the battery dies at 163000kilometres - 3000 over the warranty. (1850 miles for Americans). That’s a $12000canadian replacement in five years. I only charged to 80 percent almost always except for the odd long trip. Bye bye Tesla. Going somewhere else. No entertaining a discount to fix even though it was so close to the warranty.

Bought a Tesla Powerwall 3 battery. £375 rebate offered. Received 375 dollars on a virtual card which somehow converts to £277. Spoke to customer service who were incredibly unhelpful just kept repeating it’s loaded in dollars. I explained that is not as advertised. Tried to use the card having had to remove and re add it to my Apple Pay only for it to constantly decline. Short of it is you can’t actually use the rebate and the rebate, certainly in my case, was significantly less than advertised. What a shocking experience.

For balance I would like to share that it came as an unexpected and welcome surprise that a further reward card was sent to me with the balance of the advertised £375. This was followed by a phone call to ensure I had received the additional card and an apology for the error. Fair play and credit where credits due. Thank you.

I really wanted to buy a model 3 but it just wasn't to be. The Tesla experience is an odd one with most of it done by a central team. There is no negotiation over the vehicle price or the trade-in value of your current car. My car was valued at around £28k by other dealers but Tesla only offered me £22k. I suspect I'm not alone in this regard. Better hopes for the BMWi3.

Instant torque and also huge center screen,
And supercharger network

Tesla seem to have serious issues with their delivery organisation at present: Until they do, I recommend buyers to stay away, unless they are willing to invest significant amounts of time in admin work.

Issues with my order included:

1. Failure to timely report on a problem with the order (colour no longer availabie).

2. Repeated failure to respond to email requests.

3. Unilateral price changes POST order.

4. As a buyer I was forced to deal with many admin matters directly, when This should be done by the delivery team.

4. Requiring the buyer to travel 2 hours to pick up the vehicle, instead of delivering in a location close to home.

The Car itself is very nice, though.