Tesla Reviews 

I’ve been a bit surprised to see the low ratings here and although I can empathise with a lot of the comments, overall I can only call it as we found it. So, after numerous EV test drives across a number of manufacturers, Tesla’s cars stood out and felt like an EV that had been designed from the bottom up rather than a conventional car manufacturer playing catch up. I might add that we don’t feel particularly adjacent to the brand as such but it just did what we were looking for better than any other brand in our price range. Admittedly once we’d made our choice of a Tesla Y then the experience did dip somewhat but once we’d adjusted our mindset to Tesla’s sales/delivery approach via an app then we didn’t feel so offended. Yes, it’s lacks a bit of ‘customer service’ and contact can be frustrating but finally after 2 months to’ing and fro’ing we recently took delivery of our Tesla Y at Longbridge UK. The handover and p/ex was slick and unfussy and we are happy with our choice so far. Ask me again after a year or so of ownership but so far so good.

1 Star -- Tesla Mount Kisco Financing Scam. Ordered a 2026 Model Y. Said my max down payment was $1,500. Tesla
▎ demanded $14,124.39 -- 9x more -- at 13.21% APR. Total cost: $76K for a $54K car. Tesla blamed Santander Bank.
▎ I called Santander. They have NO RECORD of me. Zero. Tesla's own contract names TESLA as the creditor, not
▎ Santander. My husband co-applied -- nothing changed. Not one dollar. Tesla told me to sign the contract first
▎ THEN negotiate. The contract says NO COOLING OFF PERIOD and no oral changes are binding. They wanted $14K
▎ through the app before I even signed. Tesla's contract literally says the APR is negotiable with the Seller.
▎ They control the terms and blame a phantom bank. Filed with CFPB, NY AG, FTC, and DFS. Read your contract
▎ before financing through Tesla.

Trying to speak to a sales advisor about a certified pre-owned vehicle has been incredibly frustrating. It’s almost impossible to get hold of anyone directly. On the rare occasions I do receive a response, it’s often days later, usually just a brief text or call to say the car has already been sold. In many cases, my enquiry isn’t responded to at all.

For a company like Tesla, I expected a far more responsive and customer-focused experience. The current approach makes it feel as though potential customers aren’t a priority, particularly when trying to make what is a significant purchase.

If this is representative of the buying journey, it does raise concerns about the level of support and service afterwards. As things stand, I’m seriously considering exploring other car brands that offer a more accessible and engaging customer experience.

service and customer service, it as extremely poor and unhelpful.If you want to make an apoitment to solve a problem ,prepare your salf for a 3 month waiting list !

Only 3 service in hole Romania.This is a joke !

I had a very disappointing experience ordering a Tesla Model Y. What should have been an exciting purchase quickly turned into frustration and ultimately led me to cancel my order.

I was initially given a part exchange valuation, which was later reduced by £600. The justification provided was alleged “damage” to my car — damage that simply does not exist. This felt completely misleading and unfair, and it seriously undermined my trust in the process.

Tesla does not negotiate on their vehicle prices, so it’s difficult to accept that customers are expected to tolerate last-minute reductions in part exchange values based on questionable claims.

On top of that, there was virtually no communication from the sales team throughout the entire process. For a company of Tesla’s size and reputation, this level of customer service is unacceptable.

In the end, I cancelled my order for a car I genuinely wanted, purely because of how this was handled. Very disappointing experience overall.

Customer service is embarrassing .Tris according to her, is in charge of worldwide customer support and extremely ful of herself and reads from the “nope” script.

I have two teslas. I just bough one and received one month of FSD. That month expired. A poop came up on our notifications saying last day of FSD do you want to renew. I did! But after other notifications popped up the subscription was applied to my other Tesla which never had FSD.

I noticed this 30 minutes later and tried to cancel and or switch the Tesla that had it. No can do say Tris. I mentioned the net change in fees paid to tesla is the exact same. Not our problem states Tris. This is the abbreviated version of an hour of time.

The silver lining of this is Trish will to be replaced by AI. Thankfully

Customer service sucks. 90 minutes on the phone no answer.

And another thing: it is and will always remain the best car manufacturer in the world. No other brand can compete with Tesla in the BEV space. Sure, there are and will be cheaper options, but price alone doesn’t make a great car—Tesla delivers that at any price point.

In every major city across Germany, you’ll find Tesla stores, and along the highways there are Superchargers everywhere. That’s what I call real presence. The mobile service (Ranger Service) also outperforms everything else.

Thank you, Elon Musk, for believing in this brand back then and turning it into what it is today. Much love.

Ordered an in-stock company car, was assigned a car and a delivery date. Took day off for delivery, took out insurance on new car, completed finance approval, and arranged for old car to be collected. My new car was then unassigned to me with no more in stock until end of May-June. Requested compensation for losing days pay and inconvenience of having no car and cancelling family travel plans over easter. Told not willing to compensate in any way and will not entertain any supercharger credit, monetary compensation or spec upgrade. CS attrocious in resolving anything, never got escalated as advised and always onus on me to chase (1-2 hr wait on phone each time), despite my urgent issue. Will never buy a Tesla or recommend them to anyone within or outside of my business. Smacks of bif company trying to be clever with automated systems not fit for purpose. Order cancelled and will be ordering a BYD.

Shocking customer service. The shame is I love the car, but the service is beyond terrible. They never have parts in stock and there always seems to be a long wait for them to order parts in. And their charges are £200 per hour labour and I find their number of labour hours in estimates questionable to say the least. I have had my Tesla 6 years now. It has been in for repair a number of times and each one has been a very disappointing and stressful experience

Tesla, Dallas has terrible customer service. They’re extremely inefficient. We had to wait over 3 hours to finally get our car…

Overall has been a good experience of Tesla in the UK. The servicing was really friendly and helped to resolve issues quickly. The Customer Service response from AI can be odd but if you get through to a human then things get sorted.

If i could give lower rate on how bad Tesla customer service is and has been from day 1 i would do that with no hesitation. They do not care about the customers! There is no easy way to talk to custoner service. Even if you lucky and talk to them, in most cases , if not all case, they do not have resolution for youbas their system and process is so WEAK, with no intention for improvement.
I had many frustrating experiences with them and it is so disappointing to see that... hope people finally see the truth and stop buying this car ...

Horrendous experience and tremendously let down at the last minute when ordering a new car. Car ordered 2 months ago.

Collection was 2 days away when we were told that Tesla employees had entered the wrong date of birth for my wife. Tesla insisted a new order had to be regenerated at an additional £1,200 cost to us. We were told that there was no manager available to speak to us and that the manager would call us back ‘if he felt like it’.

Initially we had thought automation was the tail wagging the dog as everything goes through the app.

Went to the Glasgow Tesla centre where we met a very arrogant female manger who shrugged her shoulders and told us we were but one of thousands of customers and there was nothing they were willing do to help. I left speechless. Certainly don’t want a car from a company who engages with paying customers like that. It would have been our 3rd Tesla.

I have placed a FOI request which has never been acknowledged or replied to via their privacy email address

Be aware, all friendly when selling cars but the minute something goes wrong, they become distant, evasive and show a complete lack of accountability.

Went to BMW in Hamilton. Told them the story and they sourced a brand new car which I collect tomorrow.

The scene from Pretty Woman comes to mind. Still astounded by how bad Tesla were and impressed at how good BMW were.

Tesla Service and Lease Experience (Buyer Beware)
I purchased a Tesla Model Y in July 2024 and began having problems with the radio and navigation system almost from the start. The entertainment system would work intermittently—sometimes for days, then suddenly stop working. The navigation would also cut out without warning, making the car unreliable and frustrating to drive, especially on longer trips.
I brought the car in for service multiple times, and Tesla’s own engineers confirmed the issues with the entertainment connectivity and navigation. At one point, the service center supervisor recommended that Tesla buy out my lease because the problems could not be resolved, but Tesla corporate refused to approve the lease buyout.
Despite this, Tesla has still been unable to permanently fix the entertainment system or the navigation. I have continued paying full lease payments every month for a vehicle whose core features are not functioning reliably. The lack of resolution, combined with Tesla’s refusal to buy out the lease, has left me feeling that the company has not taken proper responsibility for a defective product that they cannot repair.
Buyer beware: Tesla’s technology and service may not live up to the marketing. If you are leasing, be aware that Tesla may refuse to buy out your lease even when repeated repairs fail to fix clear, verified problems. Consider this carefully before purchasing/leasing a TESLA

Tesla clearly create these cars to extract as much money as they can from you. I am being quoted over £400 to fix premium connectivity, which iI purchased aT the date of purchase. Its ridiculous.

I have bought many cars over my lifetime, and my experience with Tesla has been by far the worst. Had I known this, I would never have purchased one, despite the car itself being excellent. The lack of accountability, poor app experience, and appalling customer service mean I would not consider Tesla again.

The issues began in Oct 2025 when I ordered a Model Y with a £2K offer. Due to app messaging problems, I missed key information needed for delivery—there were no calls or emails, just unclear app instructions. As a result, my car was allocated to someone else, forcing me to restart the process in Jan 2026 and lose the £2K offer.

Finance through Blackhorse was initially approved, but delivery dates were then moved five times without explanation. Just two working days before collection, Blackhorse withdrew finance without reason. I was redirected to Santander, where approval took days of constant chasing, despite being told it would be quick. Tesla’s delivery advisors were unhelpful and lacked basic communication skills.

Throughout, I received repeated automated warnings that my car would be reassigned if deadlines weren’t met, yet Tesla provided no proactive support. The app was unreliable for document uploads, and coordination between Tesla and Santander was poor. I had to manage the entire process myself, including chasing both sides.

Even after finance approval and payment of the deposit, Tesla continued to request proof and issued conflicting updates, including messages saying there were still issues after confirming everything was complete.

Overall, the experience was extremely frustrating and time-consuming. I would not recommend buying a Tesla—especially if financing—as the customer experience falls far below what you should expect for such a significant purchase.

My tesla wall charger will not connect to my car. I had a similar problem a year ago and Tesla managed to resolve it remotely.
This time around Tesla have told me that the charger is faulty and needs to be replaced. They will check if it is still under warranty and, if so, will send a replacement.
I will have to pay to have this installed and then request payment from Tesla.
I raised the charging issue in January and after various emails and phone calls was told the issue had been passed to their Charging department and they would answer within 6 weeks!
I am now waiting to hear back regarding if it is covered by the warranty and when they will send a replacement. The charger was under warranty when I raised the issue but is now out of warranty as Tesla are taking so long to resolve the problem.
I haven't been able to fast charge my car at home for nearly 3 months.
This is poor customer service.

I visited the Bristol Patchway showroom a few times recently. The advisors were great – helpful, respectful, and quick to organize well-run test drives. The drive with the AWD Premium Model Y was genuinely excellent and left a very positive impression. The local Bristol experience easily deserves 5 stars.
On the other hand, the online chat and email communication from Tesla has been almost non-existent and deeply disappointing. I ordered a Model Y Premium AWD in early February. The delivery window first moved from April/May to mid-March, then suddenly jumped to 5-28 June with zero prior notice or explanation. Despite multiple polite reminders via online chat and email, I have received no written reply at all – not even a simple “we are looking into it” apart from some automated messages.
Delivery windows have changed several times without any reasoning. When things are easy they respond, but when a bit challenging questions arise they seem reluctant to put anything in writing and appear to be avoiding answers. For example, they have not confirmed that my original order’s T&Cs – including the trade-in option of my old vehicle, the £3,750 bonus, and the 0% APR PCP deal for 4 years – will remain fully valid indefinitely ,as the entire delay is completely out of my control. In my previous experience with other car brands, they would have proactively offered similar alternatives (e.g. a different colour, wheels, or ex-demo/showroom vehicle) while keeping the same or very similar terms. Instead, Tesla has left me in doubt, which is steadily eroding my trust.
This lack of respect in written communication has left me so frustrated that, although I still prefer Tesla, I sometimes become uncertain whether I want the car at all. How can I trust them later if any problems arise after delivery when they cannot even provide basic updates or confirmations now?
They probably have many orders right now and business is booming, but ignoring customers like this is not a sustainable long-term approach. If delivery dates are this unreliable and customers feel abandoned during the ordering process, what happens later during service, warranty issues, or any problems?
The Bristol team and the Model Y itself would easily earn a high score. It is about the appalling written communication resulting in uncertainty, mistrust that forces the overall rating low.
I’ll update this review once I finally have the car… or if I decide to look elsewhere.

What an absolute joke trying to buy a new Model3 through the app.
Been waiting 2 days for the part ex figure, even though they gave me this against a different car 2 days earlier…what’s changed??
Black Horse finance crashes constantly and I’ve tried at least a dozen times. So I can’t proceed any further in the process until this is completed.
It takes about half an hour to get through to Tesla and that’s a waste of time.
I can’t tell you how absolutely frustrated I am.
I’m seriously reconsidering my choice 😮‍💨😢
I have to collect this car in the next day or two or I lose it…and it’s a 4-5 hour journey each way. Do Tesla think I have nothing better to do with my time but wait around for them!!!