The AA Breakdown Cover Reviews 

220,498
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 107,282 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient service, often highlighting that mechanics arrive promptly, sometimes even earlier than estimated. Many people appreciate the staff's professionalism, helpfulness, and kind demeanor, making stressful situations much easier. Reviewers frequently note the staff's ability to diagnose and fix problems swiftly, often getting them back on the road or safely towed to a garage. However, some customers also noted experiencing long wait times for recovery, with several mentioning delays of multiple hours or even overnight. A few other people also felt that initial contact with customer service could be challenging, citing difficulties reaching an agent or being transferred. Additionally, some reviewers reported instances where service was refused due to policy technicalities or issues with vehicle recovery logistics.

What people talk about most

Service

Consumers find service to be positive, with many reviewers consistently praising the efficiency,... See more

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Response time

People report positive experiences with response times, with many praising the quick arrival of assistance,... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful, patient, and polite staff... See more

Delivery service

Customers consistently note positive experiences with delivery service, often highlighting timely arrivals... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service after my car broke down at some traffic lights (on the Great Western Road in Glasgow) causing lots of confusion, a long queue of traffic and some annoyed drivers! As an older woman on my... See more

Rated 5 out of 5 stars

Busiest day of the year for travel and Jake from AA still got to us within an hour. Our problem: ignition warning light staying on, so likely an alternator fault? Jake made a thorough check and estab... See more

Rated 5 out of 5 stars

Patrick from the AA arrived within 20 minutes of my reporting the breakdown. He was really friendly, helpful and knowledgeable. He tested the fault, offered me 3 alternatives of how he could get me... See more

Rated 5 out of 5 stars

Kyle is an absolute credit to the AA. He was out and worked tirelessly trying to get our car to start (we already had to looked at by a local garage who couldn't find the issue). While we were ready t... See more


Company details

  1. Car Repair and Maintenance
  2. Insurance Agency
  3. Mechanic
  4. Telematics Service
  5. Towing Service

Written by the company

The AA provides services to motorists: breakdown cover, car insurance, life, travel insurance, route planning and motoring advice. We're the UK's number 1 motoring organisation.


Contact info

4.8

Excellent

TrustScore 5 out of 5

220K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(220,498)

106,454 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

AA home start saved the day

I couldn't get my car started at home in South Manchester around noon on a sunny Saturday in July and was due at my daughters in Accrington at 2pm. Having phoned the AA and explained my situation they were able to explain that although it was very busy on the roads and Motorways they would get someone to me ASAP. They then kept me informed until the mechanic arrived which was only about 20 mins. The mechanic couldn't have been more helpful. He explained everything that was needed and had me up and running to get to my daughters on time.

July 18, 2026
Rated 5 out of 5 stars

Scott was great

Scott was great.

Just the sort of person and service you could desire, almost brilliant in every respect.

I rarely leave reviews, but his service was so good, I felt I wanted to.

July 18, 2026
Rated 5 out of 5 stars

Great service,pay a little extra and…

Great service,pay a little extra and have peace of mind if you have a breakdown.
My recent experience with another breakdown business was very distressing - nova again, sorry never again !
Aa was brilliant.

July 12, 2026
Rated 5 out of 5 stars

Michael was excellent

Michael was excellent. Took us to a garage and we got car repaired, he stayed with us throughout the repair.

Excellent service from both the patrol person and contact centre

July 18, 2026
Rated 5 out of 5 stars

Twin puncture recovery

Bruce arrived 25 mins earlier than advertised and couldn’t have been more helpful! 2 simultaneous punctures is an unusual event but he coped magnificently. He had all the right equipment and made sure the car was appropriately recovered and all passengers delivered home. Please thank him so much - we were hugely grateful.

July 18, 2026
Rated 5 out of 5 stars

To day Saturday 18 July my car broke…

To day Saturday 18 July my car broke down and the AA came to my rescue and took my car to a garage as man couldn’t fix it and the drove my husband and my self home, he was nice and helpful, I can’t thank you enough for the help that was given to me and my husband. I can’t thank you only recommend that people should sign up to your company.

July 18, 2026
Rated 5 out of 5 stars

Great service

Speedy response time. Paul was friendly and chatted to the children too. Made the whole family feel at ease.

July 18, 2026
Rated 1 out of 5 stars

Amazon voucher

Me and my wife took out car breakdown cover on the 29th march, at the end of June we were supposed to get an Amazon voucher for £60, but she has never received it, we have contacted them and said they would look into it but still nothing, it's annoying when you have to keep chasing this up when it should be automatically done.

March 29, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look