Overall good experience although I didnt realise you provide garage with brake parts and that service was basic. I always use braintree motors as they are really reliable and don't take the micky on... See more
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Review summary
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Reviews shaping this summary
I booked a Full Service with the AA. Well it seems like everything else these days ..cut backs. The Guy spent a lot of his time on his phone texting. I gave him the benefit of the doubt thinking he... See more
The engineer arrived at about 9.00am Tom pick up our car and returned it 6 hours later, serviced and MOTd. Polite and friendly service. Only slight hitch was we had to pay the final balance of 1p and... See more
Online booking system very easy with good range of days and times available Price was very competitive Coming to house to undertake repair was very useful and didn’t cost any more. Service from... See more
Company details
About The AA Smart Care
Written by the company
MOTs, services and repairs brought to you through the convenience of our local AA approved garage network.
AA approved local garages
- Every one of the garages in our network is audited to ensure it meets our highest quality, service and training standards
- The garage technicians are expertly trained in petrol, diesel and electric vehicles
Fixed & transparent pricing
- You’ll know exactly what you’re going to pay, with no hidden extras
- We’ll chat to the garage to make sure that any additional work needed is accurate, and give you a quote to approve before it’s carried out.
Guaranteed quality of work and repairs
- We’re so confident in the work, we guarantee all parts and labour for 12 months
- The garages in our network always fit quality parts, made to the same standard as the original manufacturer equipment
- All prices, including labour, are checked to make sure they’re accurate
Easy online booking
- You can book online at a garage local to you, on a date of your choice
- Book up to 90 days in advance
- You have access to a UK wide network of local garages.
Contact info
United Kingdom
- theaa.com/car-care/book/start
4.0
Great
19K reviews
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Excellent service and good value
Excellent service and good value.
Work was finished on time.
Staff were friendly and explained everything fully.
September 10, 2026
Dissappointing service
Didn't turn up at all first date. After a lengthy phone call , organised another date as the mobile mechanic assigned to my job was on leave.
Didnt turn up at all for the 2nd date. Another lengthy call , booked for 3rd date two weeks after i wanted it doing , turned up and all good...
September 7, 2026
Jay the guy who replaced brake pads and…
Jay the guy who replaced brake pads and discs was really great but he didn’t have the sensor on his van and having sent an email to organise a follow fitting session as agreed with Jay (which would take 5 mins) I called The AA and spoke to Rob who had a poor attitude and was generally off and unhelpful and it took 20 mins to get them to agree they were “willing” to come and complete the job although the only timeframe was “Tuesday” - suggest Rob and his managers go back and listen to the tone of the call ….
September 7, 2026
Brake Repair
I was a little apprehensive as I have recently had a bad (and very expensive) experience with another garage, however the work (replace rear brake pads and discs) was completed on time and at the price quoted therefore I would recommend Oakley Road Garage.
September 8, 2026
May use AI-assist with repliesRead more
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Simple service and easy to locate a…
Simple service and easy to locate a garage near my location. I've used for the last 3 MOT's on my Tesla. Easy communication.
September 7, 2026
Reply from The AA Smart Care
We're so glad to hear you find our service simple and our garages convenient for your Tesla's MOTs. We appreciate your continued trust!
A friendly greeting
A friendly greeting together with knowledgeable staff was a welcome surprise. Communication was very good but the cherry on top was that the garage is literally only a two minute walk from my front door.
September 10, 2026
Easy to book and a good price
Easy to book and a good price. I was kept informed as to when my car would be ready.
September 9, 2026
Reply from The AA Smart Care
We're so pleased to hear such positive feedback about our service! Thank you for taking the time to share your experience with us.
Rapid and efficient service
September 9, 2026
Ronan was very impressive and dealt…
Ronan was very impressive and dealt with my car’s faults in quick succession
I will definitely use the AA to fit brake pads, MOT. Change the oil, air and fuel filters etc in future
September 9, 2026
Major Service Requested
When promising to arrive on the day requested by confirmation and ringing am and 15 mins prior to arrival. None of that happened and my day was wasted waiting.
Whilst I acknowledge a response has been forthcoming it does not answer the overall reasons behind why what happened actually did happen.
Supposedly I am to hear a response back from the AA once a full investigation has occurred.
To say " I hope you are OK " is farcical . Obviously not given the fact a formal complaint has been instigated.
September 6, 2026
Reply from The AA Smart Care
We apologise that we failed to meet our commitments regarding your delivery. We understand how frustrating it is to waste your day waiting, and we hope you're okay.
AA no longer living up to reputation
Driver who returned my vehicle was on his phone the entire time, and nearly drove off with my parking pass, requiring me to actually knock on the window, and even then continued his phone conversation. No paperwork. No explanation of the result of 'investigative work'. Had to email SmartCare to request MOT certificate and invoice including parts, which then took 4 days to be resolved. Awful customer service, but that's not uncommon anywhere now. Just not a good experience, full stop.
September 1, 2026
Reply from The AA Smart Care
We are very sorry to hear about your negative experience with the vehicle return and the issues you faced with documentation and communication. We understand your frustration and appreciate you bringing this to our attention.
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