The AA Smart Care Reviews 

Bad experience, had to call AA/Smart Care every time something needed fixing on the car. The garage didint want to talk to me until it was paid Smart Care/AA system. Took forever to get fixed with faults being added on a daily basis.

Overall great experience except I had to call about 4-5 times to get an update on whether or not the mechanic was still coming, we ended up rescheduling to the following day and he did a brilliant job however the company did not issue him a stamp so I have a service book noted with service but no official stamp at all

I recently used the AA app to book my MOT as I had been getting reminders that it was due to
I was so surprised to find that it was completely painless considering the minefield it is to try and find a reputable garage that doesn’t over charge.
I paid a lot less for this MOT than I thought possible - I’m guessing that’s a perk of being an AA member?
Anyways I click on the booking option and was presented with a couple of garage options and chose the one most local to me and put in my payment info and received confirmation that I was to drop my car at the garage on the date and time specified. That was it!
I dropped my car off in the morning and a couple of hours later collected it with a fresh MOT. The garage then authorised the payment from my card. Fuss free and very convenient. I highly recommend using the AA to book an MOT

On time very polite fantastic service from story to finish.

So easy to arrange and get an appointment with a garage.Booking this
was simple and spreading the cost over four payments at no extra cost is ideal for me with a tight budget.

The mobile mechanic was very polite, informative and helpful in explaining what else I needed to get done she’s did an MOT. He checked all my engine bay topped up fluids and sorted a loose panel under the car. Was done on the driveway so super convenient and only took 2 hours to replace brake discs and pads all round.

I was lied to, told something wrong with my car and wasn't true at a cost of £1940.02 luckily I had the sence to have it checked elsewhere before spending so much money.

It was very easy to book my MOT for someone who does no manage well using apps. Appointment arranged swiftly and the garage I attended was friendly and approachable.

It is very safe doing your MOT through the AA Smartcare service, as if you do have any problems with the garage, you just inform the AA & they will sort it out for you. We have used the service twice now & used the same garage on both occasions. It is very easy to arrange also & you are kept fully informed all the time.

Firstly on the day I dropped off my car, the garage was not open and had to wait for 45 mins, then there was no contact from the garage and AA as well , had to wait for 5 days to get my car back and I had to pay to the garage directly for the repair carried out, therefore I had the worst experience overall, I could have gone to a local garage and get a better service, absolutely heartbreaking experience

Nice and easy MOT experience i have ever had, no stress smooth transaction and cheap MOT and great experience

I would give the Mechanic the 5 stars as he was Excellent in Servicing my car & very approachable, however I can not say the same in trying to actually booking a service the smart care team is where this falls down it took me 2weeks for this to work.

Informative and very professional

Absolutely delighted with the service and would definitely recommend. So convenient to have it done at home. First time I’ve used this service definitely not my last.

I am only giving a 2 because I went to one of there recommended garages and booked via service care and the garage did nothing, (paid for service and MOT), so AA said go to this other garage, I went and they were excellent, but the calls to AA were unbearable because I couldnt get through and no one understood what I was talking about, so had to go via this app and that was a faff it was one of them automatic answering apps that were terrible, then obviously the 2nd garage wanted paying for the work but I said no because I had already paid and then there was this stand off with prove they (garage 1) didn't do the work, so garage 2 had to do it and it was just long drawn out and stressful. I will be going to kwik fit next time.

Call out breakdown mechanic. Martin was excellent He was so helpful very professional.

fantastic full service by Tom from Bristol A really nice guy and i will ask for him again next time my service is due

Really good mechanic, lots of useful help !

worst than poor i booked a service for today they never turned up id given my card no and instructions to ring or text when on way so i could tell them how to get to my car waited in all afternoon i had no reason to think they would not as they say in their blurb you will be charged when job is done terrible service they obvs not very nice men any more!