The AA Breakdown Cover Reviews 

Polite and professional service.

I want to say a big thank-you to Dennis for his reassuring expertise and professionalism in handling my breakdown on the A34 a couple of miles north of the M4 interchange on Friday 19 June.

It was incredibly hot and he showed every consideration for my safety and comfort. It was important in the circumstances that he was allowed to get me home with my car himself. The clutch had to be replaced.

Neil is probably the best example of a member of staff that is directly face2face with your customer.
Neil was polite, resourceful, professional and a nice guy.

The app worked very well, Nick arrived around the time given. Called before hand to say he was on his way. HE very friendly and git me to the tyre shop quickly and safely. Thank you

Jack was calm , checked where a new tyre could be found and took us to the garage . The review is so good … not just because he did his job… but he was genuinely empathetic , clear headed , offered solutions and took away a lot of the stress

Callum was brilliant. He diagnosed the problem quickly and was very helpful in organising my Enterprise car hire. Excellent service

Extremely pleased with the service I received today. I was wary of being towed but Mark was very clear with instructions and made me feel confident
The response was within the given time too

The online booking and tracker worked well. Israel was very knowledgable, helpful and friendly. He was also efficient, thorough and clear. He arrived earlier than predicted and did a great job despite the heat.

Daniel arrived on time was very professional did everything he could to get problem solved

Diagnosed the problem straight away, he helped get the car to my local garage, sorted out a hire car while the car is out of action, very pleased with the service.

Brake problems. Support was quickly on the scene and then tailed me 50 miles back home to make sure I was ok. Very pleased with the service.

Broke down on the Prince of Wales bridge . Had to stand other side of the barrier in 34 degree heat .was told I was priority .waited 2 hours .bearing in mind I have the top breakdown cover .a breakdown lorry turned up .not aa was told he could only take us to cardiff gate services then had to wait for aa to get me back to cardiff .I am not at all happy with this ..both men were great not their fault .

AA vehicle arrived within the time given. Henry was excellent and managed to repair immediately and then followed us to a service station to ensure the repair was still good

Kelvyn was great I stupidly ran out off petrol first time I have done this he drove me too nearest fuel station to get 2 cans of fuel and he put that in the car and followed us for a couple of miles too make sure we was OK first time I have broke down and called aa there were great very professional and very understanding been with aa now for 2 years wont use anyone else now thank you kelvyn

The AA man was brilliant spoke to me in layman terms making the issue much more understandable, he was very kid friendly and patient, thank you Phil

Jason was excellent very professional & very helpful thanks.
Response time also excellent

I have been with the AA for years, but my latest experience has completely changed my opinion of the company.

My renewal increased from £78 to £198, which was enough for me to decide it was time to cancel. What I wasn't prepared for was just how difficult the AA would make that process.

What should have been a simple cancellation turned into well over an hour of being sent from one place to another. I was directed to different departments, pushed between online and phone support, had live chats mysteriously end, and constantly felt like I was being steered away from actually cancelling. Instead of respecting my decision, the whole process seemed designed to make me give up through frustration.

It immediately reminded me of the recent £28 million fine imposed on Virgin Media following concerns about the way customers were treated when trying to cancel. Whether intentional or not, the experience felt very similar. Companies should never make cancelling so difficult that customers feel trapped or worn down into staying.

The huge price increase was disappointing, but the cancellation process was by far the worst part of the experience. If a company is confident in its service and pricing, it shouldn't need to put barriers in the way of customers who choose to leave. Joining is quick and easy—leaving should be too.

Sadly, based on this experience, I can't recommend the AA.

The AA man was totally brilliant when he arrived .. no complaints there.
My concerns
4 attempts to get through .. we are NOT all tech savvy
When I did , connect I was cut off but not called back
78, disabled , blue badge & Gold membership counted for nothing .
Phoned daughter who then did make contact with AA
Membership to be renewed in August !!!!!! Would I bother … very much doubt it if this is the AA at its best !!!!
I shall be phoning head office in Basingstoke early next week to make an official complaint !!!!

Friendly, knowledgeable and competent

Excellent service
Not long to wait
Dan was brilliant
Thank you 👍