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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Many customers found the products to be of good quality and exactly as described, with some appreciating the aesthetic appeal and protective features. Several people were pleased with the quick delivery of their orders and the overall functionality of items like keyboards and cases. However, some people were dissatisfied with the product quality, citing issues like items breaking quickly or not fitting as advertised. There were also concerns about the return process, with some mentioning high restocking fees and difficulties with refunds. Additionally, a few customers experienced long delivery times and damaged packaging upon arrival.

What people talk about most

Product

People report ambiguous experiences with product. While some customers praise the product quality, stating it... See more

Quality

Reviewers mention ambiguous feedback about quality. While some consumers praise the product's quality, noting... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. While some consumers report... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a small issue with my initial order but Ella was absolutely amazing in helping me out. She was patient, kind, and quick to respond. She made sure I got the correct keyboard case and it fits my i... See more

Rated 5 out of 5 stars

It fits perfectly in combination with Nanotexturglas. The haptic and write experience is very good. I can choose quickly between these two features.

Rated 5 out of 5 stars

Only had my band for 1 week already have gotten to 2 compliments on its look. It’s bold and protective. Happy I made the purchase might get the black one later down the line.


Company details

  1. Computer and Accessories Store

Written by the company

Founded in 2021, MaveMall has come a long way from its beginnings in a Home Office. When we first started out, our passion for bringing you fine products and such drove us to do intense research, quit our day job, and gave us the impetus to turn hard work and inspiration into to a booming online store. We now serve customers all over the world, and are thrilled to serve you!


Contact info

3.0

Average

TrustScore 3 out of 5

89 reviews

5-star
4-star
3-star
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1-star

Replied to 12% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

The product is everything I expected

The product is everything I expected. The base quality is solid, and the battery life is long-lasting.

The hinge is very tight, and the iPad plate is a little on the thin side before attaching your device. I highly recommend attaching your device before attempting to raise the upper part, as this will give extra support to the screen portion.

July 15, 2025
Rated 5 out of 5 stars

Keyboard case

I had a small issue with my initial order but Ella was absolutely amazing in helping me out. She was patient, kind, and quick to respond. She made sure I got the correct keyboard case and it fits my iPad perfectly now. The keyboard itself is really good—responsive, smooth to type on, and the backlight is such a nice touch. It’s rare to get this kind of thoughtful customer service. I really appreciated her follow-up and the care she put into making sure everything was right. Thank you so much Ella. Highly recommend this shop.

July 3, 2025
Unprompted review
Rated 1 out of 5 stars

pay that much for a keybord that…

pay that much for a keybord that fonction really bad its a shame and when I asked to be refound your answer was so cheap you are just a very bad company and I will never buy anything else from you when the client say its working bad you should refound the client

June 1, 2025
MaveMall logo

Reply from MaveMall

We sincerely apologize for any inconvenience caused by the issue with your product, Roger. We understand your frustration, and we want to assure you that we are committed to resolving this matter promptly.

To provide the best possible assistance, we are requesting a video or photo demonstrating the problem. This will help us gain a clearer understanding of the issue and expedite the troubleshooting process.

As an electronics company, we prioritize gathering necessary information to diagnose and resolve technical issues effectively. This helps us prevent similar problems from occurring in the future.

We have reviewed your previous interactions with our customer support team and confirmed that a replacement was already offered.

We appreciate your feedback and value your business. Please let us know if you have any further questions or require additional assistance. We are here to help you resolve this issue to your satisfaction.

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Rated 4 out of 5 stars

I’m genuinely happy and grateful for the help of guidens…

I’m genuinely happy and grateful that the company made an effort to guide me on how to return a product. They even provided me with different options to choose from, which made me realize that returning it might not be worth it due to customs and international shipping costs. That’s why I chose to accept the 20% refund option instead. Thank you again for the support and understanding.

May 23, 2025
Rated 1 out of 5 stars

Paid for product not received=Fraud

Ordered and PAID for product February 2025 and we are now Summer and never received product. This is FRAUD even with many attempts in writing. They refuse to provide proof

June 12, 2025
Unprompted review
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Reply from MaveMall

We’re sorry to hear about your frustration. As our records indicate, we informed you that the item was out of stock, and you subsequently initiated a chargeback, which resulted in a full refund being issued over three months ago.

We always aim to resolve issues as quickly and fairly as possible and appreciate your understanding in this matter. As the issue has been fully resolved, we kindly ask that you refrain from posting repeated negative reviews.

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Rated 1 out of 5 stars

Initially service was great with regard…

Initially service was great with regard to communication and delivery, however, once we received the iPad cover it literally fell apart after a week.
I have emailed them and had no response, but keep getting emails to review.

April 21, 2025
Rated 3 out of 5 stars

Tracking number was wrong …

They haven't shipped the product for 3 weeks and given one yodel tracking when reached to yodel they said the product is still waiting to be shipped to yodel by mavemail. I paid 98 pounds for the iPad case. After I wrote this in a week's time I received the key board. It is working good . I think only problem is shipping timeline

March 24, 2025
Unprompted review
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Rated 1 out of 5 stars

What I ordered was the wrong size and I…

What I ordered was the wrong size and I was not able to return and get a refund, but was offered to buy the correct size. Not be able to return an untouched item because it was the wrong size is ridiculous. This was my first and last time ordering from your company

January 16, 2025
MaveMall logo

Reply from MaveMall

Dear Michele,

Thank you for your feedback. We understand your frustration, and we sincerely apologize for any confusion. After reviewing your order, we can confirm that the correct keyboard was shipped based on your original order.

As per our return policy, if you would like to receive a refund, we kindly ask that you return the product to us in its original condition. Please email us to initiate the return process, and we’ll be happy to guide you through the next steps.

Thank you for your understanding, and we hope to resolve this to your satisfaction.

Best regards,

Rated 1 out of 5 stars

It took forever to be delivered

It took forever to be delivered. There are scratches on the case! It feels cheap. Would NEVER ORDER AGAIN.

January 13, 2025
MaveMall logo

Reply from MaveMall

Dear Robyn,
I'm sorry to hear about your experience. We strive to provide high-quality products and fast delivery, and it's disappointing that we fell short in your case. Your feedback about the scratches and the quality of the product is important to us, and we would love to make it right. Please reach out to our customer support team with your order details so we can resolve the issue to your satisfaction.
Thank you for bringing this to our attention.

Rated 4 out of 5 stars

Long processing, fast shipping, great product

The processing of my order took over a week, I sent an email to customer support and they responded within the hour and were very nice and helpful. After that my package was shipped very fast and arrived within a few days. So maybe my order was "forgotten" or smth, but everything got cleared up quickly. The iPad case itself is also great, it's so helpful and I don't have any complaints about it!

January 13, 2025

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