The Urban Botanist Reviews 

385
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 33 reviews, reviewers overwhelmingly had a great experience with this company, expressing exceptionally high satisfaction with their overall purchases and services. Customers consistently praise the beautiful products, healthy plants, and exceptionally careful packaging that ensures delicate items arrive safely without any damage. Many buyers frequently highlight the prompt delivery service and the remarkable ease of assembling the creative DIY terrarium kits. Consumers also note that these wonderful items make fantastic presents for various special occasions and come equipped with extremely clear instructions. People deeply appreciate the helpful care guidelines included, alongside the overall top-tier quality of all the components provided in every box.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting that items arrive safely in a... See more

Quality

Users consistently describe positive interactions with quality, expressing high satisfaction with the... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that packages consistently arrive promptly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought two terrariums and they were both beautifully made and carefully delivered with helpful care instructions. Will buy again as they offer a great variety of products that make excellent gifts.

Rated 5 out of 5 stars

Wasn't sure if this would make delivery in one piece but nicely surprised by the way it was packaged most carefully as it took a while to completely unpack. Not in at time of delivery but left in s... See more

Rated 5 out of 5 stars

Bought as a present for our first anniversary. My partner loves it. The plants were in great condition and all the decorations and other bits were fantastic. Will definitely order from here again! Pro... See more

Rated 5 out of 5 stars

This company sells such beautiful products. The ready made terrarium are beautiful , carefully packaged and delivered and last years. The kits are easy to use and a pleasure to build.


Company details

  1. Bonsai Plant Supplier
  2. Florist
  3. Wholesale Florist

Written by the company

A passion for indoor plants and using them to bring any space to life is at the heart of everything we do; from personally picking the most gorgeous plants, glass containers to hand-crafting our stunning terrariums. Our patented technology means we’re the only supplier of fully assembled terrariums.


Contact info

4.9

Excellent

TrustScore 5 out of 5

385 reviews

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4.9

All reviews

(385)

32 reviews in the last 12 months

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Rated 5 out of 5 stars

Urban botanist

Urban botanist
Just a note to say I bought 3 of your advents and all 3 of us think it’s the best thing ever
Considering I also got for other people
Liberty’s
Molton browns
Elemis
My protein
Nourished
Yours is by far the most fruitful
Most thought out in your protective packaging and every day value
Every day is different and every plant has been in great condition all pots are top quality and a wide variety of colours and types
Great first attempt should be proud
Will definitely do this again without hesitation
5 star

December 21, 2021
Unprompted review
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Rated 5 out of 5 stars

A unique Christmas gift for a teenager

A unique gift! My daughter really wanted a Bonsai Tree for Christmas. After searching the internet I found Urban Botanist , thanks to their wonderful customer service and helpful advice I was able to buy my daughter a beautiful Bonsai Tree, with little fairy lights and a personal wood curving. My daughter absolutely loves her Christmas present.
Thank you so much.

December 20, 2021
Rated 5 out of 5 stars

I want more!

Absolutely love my Eco sphere, so much so I will probably indulge in some more! I can't fault the next day delivery. I won't bother with buying the lights in future,they can be purchased elsewhere for a lot cheaper,other than that,I want more!

December 20, 2021
Rated 3 out of 5 stars

The product was in good quality but the…

The product was in good quality but the street number was typed wrongly by the courier company. The driver delivered it to the next building on that street and luckily, both landlords knew each other and it was brought to the recipient after verification of the recipient's name.

December 19, 2021
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Rated 3 out of 5 stars

Staff polite and helpful

Staff polite and helpful, bought one large and 3 small Hydroponic plants in backlit bowls, pleased with purchase but one small plant had all the leaves broken off during shipping due to poor packing, so still waiting to see if plant will recover. No tracking of parcel so unable to chase up consignment when not delivered on expected date.

December 17, 2021
Rated 5 out of 5 stars

I bought this as a gift and it was

I bought this as a gift and it was delivered promptly, the packaging was as really good and protected it. I bought the baby petit which was bigger that expected which was a lovely surprise. Plants were fresh and healthy ! Loved it, as did the recipient

December 15, 2021
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Rated 5 out of 5 stars

Fantastic!

Fantastic! I purchased the 2021 live plant Advent Calendar for my son & partner. They send me regular joyous updates on it's progress. We couldn't be happier. It bridges the many miles between us . Thank you Urban Botanist.

December 13, 2021
Rated 3 out of 5 stars

Disappointed 2nd order

My first order is a good surprise to the receiver. All my message was written and safely sent to the receiver.

My second order is so disappointed.....
The Urban Botanist;
Miss out my greeting's message letter.
Not attention to my dedicated receiver.
Delivery without notice the people inside the house and left the package overnight under the rain.

December 13, 2021
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Rated 5 out of 5 stars

All great so far

All great so far - one succulent looks a bit sad, possibly dying but really it is a lovely Advent Calendar. I do not know what else is coming. If only one set of lights, next time I would suggest more than that as the fairy lights are lovely.

December 13, 2021
Rated 5 out of 5 stars

5* customer service and 5* terrariums

We had an extremely last minute request for a number of Terrariums to be used as part of an event at Cop26. The team went above and beyond to fulfill the order at very short notice and we cannot thank them enough. The terrariums are absolutely stunning and made their debut at Kelvingrove Art Gallery with HRH Prince Charles. Terrariums fit for a royal display! Thank you Anne-Marie and the team.

December 13, 2021
Unprompted review
Rated 5 out of 5 stars

overall a good product (the advent…

overall a good product (the advent calendar) just a little bit upset with a few of the surprises.( i.e. one was a wooden disc saying merry Christmas and another was a plant pot then the plant in the next box the day after) I would have also thought there would be a little card/tag with each plant to explain what they are and how to look after them. I know that looks like a rant but its not... Very happy apart from the few little things that would make it a bit more special.

December 12, 2021
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Rated 5 out of 5 stars

Excellent!!

Excellent service, could not do more to help. Really happy with the whole experience, would definitely recommend.

December 10, 2021

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