The Villa Group Reviews 

My family and I visited Cyprus for the first time and our stay at the Villa (in Kamares) was beautiful. The kids loved the pool and were in there throughout the day. The Villa was exceptionally clean and the Villa team super responsive and very helpful. Gary who was our point of contact was always to hand if something cropped up or we just needed some guidance.

The Villa team is organized and really helpful to the point we didn’t worry about anything. I would recommend staying at the Villa to anyone visiting with their family or alone. It’s located away from the city and in a quiet spot. Quality family time is easy to enjoy.

We will definitely visit again and stay at this Villa.

Aamer

The villa was excellent, Cyprus amazing, and the Villa Group make it so easy to arrange the trip - even during Covid times - for me my wife and two boys. Highly recommend both.

great service is not only measured when things go right - but also, or mainly, when there are some problems (like you need to cancel your trip because of Covid 😳) - we got fantastic, pleasant and efficient service - nothing but good words!

The Villa Group has been my go to site to book villas in Cyprus. It is easy to navigate and find the right place for your budget and needs.
Their communication is prompt and they do their best to ensure that the villas posted on their site are of high standards.
Lisa Bundy from the Reservations team is awesome to work with!

We can’t rate The Villa Group highly enough! They were outstanding at every stage of our holiday - we felt totally supported (particularly appreciated because of the COVID uncertainty and requirements, and also my allergy to fragrance) and we had the holiday of a lifetime!!! The Villa was stunning, the owner was extremely kind and helpful, and Cyprus is just amazing. We would absolutely recommend using The Villa Group, and would especially like to thank Dino who did so much to make our holiday so wonderful.

We had a very pleasant experience staying at our villa. Cyprus is a villa country, and our experience with The Villa Group, as well as the villa owner/maintainer was very pleasant. Special thank you for Sara who let us in and explained everything.

Another great experience with the Villa Group. A personal service with all aspects catered for. All requests responded to quickly with a solution everytime.

This year hasn’t been easy for any bride to get married, however, TVG couldn’t have done enough for me to make sure I had the most amazing day. Half way through the year our original villa got cancelled due to Covid and within 3 hours Lisa had already helped find us a new venue which turned out to be even better. The pictures don’t do it justice, we were completely blown away with the place, super clean, amazing location, views to die for. Then there’s the wedding side of which Mandy was our wedding planner. What can I say, without Mandy I wouldn’t have been able to get married, honestly!! She was amazing from start to finish. Nothing was too much. She was super organised, efficient and planned my day to a tee. On the day of the wedding she becomes the master of ceremonies which meant everyone else was able to fully enjoy and immerse themselves into the day. I can’t thank the villa group enough for everything you’ve done. You’re truly amazing people and if anyone is thinking of getting married in Cyprus that is looking for a completely secluded venue with just family and friends then I would recommend using this company.

We booked a beautiful villa in Cypus and it was so easy. The Villa Group were so helpful and happy to assist with any questions. Its a great easy to use website too, which is always a bonus. Thank you, we will definitely book for next year!

I've had pretty much the same experience as others on this page. I booked a villa for in May to attend a wedding but due to the COVID-19 pandemic, Cyprus banned all incoming flights and I couldn't take up the villa booking.
The company offered me a credit note but would not give me a refund. When I tried to take up the credit note, I could not use it as it wasn't transferrable to another villa and the dates for the villa I had booked were unavailable.
Usually I would not complain and I know what their T&Cs state but this pandemic is a totally unique situation and they still wouldn't refund my payment.
It's appalling customer service and I really hope no one ever uses this company again.

Had they refunded my payment I would probably have booked with them again - but now NEVER!

22 Oct 2020
Have just received a response from the Villa Group.
Yes the Villa Group informed me that the villa owner would not refund my money, however I had no choice but to cancel "at the last minute". Cyprus had stopped all visitors / flights into the country, so unless I 'virtually' used the villa, please let me know how I could actually have used the villa.

It's an awful thing to say but I hope the villa owner ends up in the same situation one day, loses their money and then feels the frustration that many of us have felt.

As previously stated, COVID-19 presented a set of unique, unprecedented circumstances and a little understanding/compassion from the villa owner would have been much appreciated.
Perhaps taking this particular villa off the Villa Group's books might be a lesson learned.

Booked a villa with this company, but then they ended up in lockdown on these dates. On the website it says that if they have to cancel you get a full refund. The company refused to cancel or refund.