Travelling from Derby to Margate Kent on a work project, a broken tyre valve left me stranded in Hythe. I contacted the Folkstone Thrifty branch and a lady by the Name of Paula. went above and beyo... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I work for a garage in West Bromwich and Neil who drops off rental cars for our customers is always super friendly and chatty. He’s clear when handing us over information, which is important for us as... See more
Company replied
First time using Thrifty and was very impressed. Particular thanks to Noel at Bristol North - super friendly, explained everything really clearly and kindly gave us an upgrade that was much appreciate... See more
Company replied
Welcoming friendly service and very efficient. Car was lovely and nice to get a cheeky upgrade which was not expected! Thank you to Richard at the Oxford branch on the front desk a true star with impe... See more
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Company details
Written by the company
Thrifty Car Rental can offer a wide range of hire cars and vans within the UK. We cater for customers who require manual or automatic, compact or economy through to prestige and luxury cars and vans. Reserve your hire car or van online and see how much you could save with Thrifty Car Rental.
Contact info
Scot House, Matford Park Road,, EX2 8AW, Exeter, United Kingdom
- customer.service@thrifty.co.uk
- www.thrifty.co.uk
3.6
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Keep sending harrasing emails and…
Keep sending harrasing emails and invoices stating liable for damage I did not do during rental agreement. Evidence provided car was moved by someone else before their photos were taken, but they still state I'm liable AVOID
February 21, 2026
Unprompted review
Reply from Thrifty Car and Van Rental UK
Hi Deborah,
We’re sorry to hear about your experience. We take all concerns seriously and aim to resolve disputes fairly and transparently. Please contact us at customer.service@switchcarrental.co.uk with some more details about your experience to allow us to investigate more fully.
Warm regards,
The Switch Team
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Good car and local service, bad overcharging
Good car and service at a reasonable price, but the usual overcharging is a total pain. Clearly it is a managed and planned procedure as trying to get support to resolve is easier than opening the Strait of Hormuz. Better to avoid.
June 8, 2026
Unprompted review
Reply from Thrifty Car and Van Rental UK
Hi,
Thank you for your feedback. We’re pleased to hear you were happy with the car and found our pricing reasonable overall.
We’re very sorry to read your concerns regarding additional charges and the difficulty you experienced when trying to resolve the issue. This is certainly not the experience we aim to provide, and we take comments like this seriously.
We’d really appreciate the opportunity to look into this further and address your concerns properly. Please feel free to contact us at customer.service@switchcarrental.co.uk with your booking details so we can review what happened.
Warm regards,
The Switch Team
CONMEN!!
CONMEN!!! DO NOT DO IT!!!!!!! Ive got extra charge for no reason!! Disgusting. Cant wait to go back and visit and tell them what scum they are to their face.
To your reply: I have a zero tolerance towards having money stolen off of me. This is for Alicante airport thrifty.
June 3, 2026
Unprompted review
Reply from Thrifty Car and Van Rental UK
Hi Josh,
Thank you for your review. While we are happy to investigate any charges that you believe may have been applied to your rental incorrectly please be aware that we have a zero tolerance policy regarding any form of abuse directed at our frontline teams.
Thank you for confirming but unfortunately we are unable to assist with any queries for rentals which have not taken place in the UK. If you contact https://uk.trustpilot.com/review/thrifty.es they will be able to assist you.
Best regards,
The Switch Team
Absolute joke the time it took to get a…
Absolute joke the time it took to get a car with thrifty. Get more staff!!!
June 6, 2026
Unprompted review
Reply from Thrifty Car and Van Rental UK
Hi Andrew,
We’re really sorry to hear about your experience and appreciate you bringing this to our attention. We understand how frustrating delays can be when you’re waiting for a vehicle.
This is not the standard of service we aim to provide, and we’ll be sharing your feedback with the team to help improve our processes. Thank you again for your feedback.
Best regards,
The Switch Team
Very Helpful Ladies in the Aberdeen…
Very Helpful Ladies in the Aberdeen Office showing that local service is better than any call centre.
Special tanks to Helen
May 29, 2026
Unprompted review
Reply from Thrifty Car and Van Rental UK
Hi Mervyn,
Thank you for your lovely feedback! We’re so pleased to hear that our Aberdeen team made such a positive impression. We truly believe in the value of local, personal service, so it’s great to know that came through. Helen will be especially delighted by your kind mention — we’ll be sure to pass on your thanks. We really appreciate your support and hope to welcome you again soon!
Warm regards,
The Switch Team
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Complete ripoff merchants
Complete ripoff merchants. At Kerry airport, I was charged for premium emergency roadside cover(€56) and also Wheel Tyre and Glass Cover (€56) withhout being asked. According to their website, the latter is included in the €152 Supercover that I took out. Because the plane was late landing, I was charged €30 for late collection (they had to stay open till around 7pm rather than usual 6.30pm). The actual total bill was over three times the headline rental price of €169 for 8 days rental.
May 14, 2026
Unprompted review
Reply from Thrifty Car and Van Rental UK
Hi Kysbie,
Thank you for taking the time to leave a review. We are the UK franchise of Thrifty, and we only have information for rentals that have taken place or are due to take place in the UK. Unfortunately, this limits us in being able to address the issues which you faced. To ensure your comments reach the correct people you can add your review here: https://ie.trustpilot.com/review/thrifty.ie
Best regards,
The Switch Team
Brian has made my day fantastic service…
Brian has made my day fantastic service and very polite
May 13, 2026
Unprompted review
Reply from Thrifty Car and Van Rental UK
Hi Nick,
Thank you for taking the time to leave a review. It's always great to hear when our team have made a great impression. We would love to pass this feedback onto Brian directly so please let us know which location your rental was from.
Kind Regards,
The Switch Team
I recently visited the Switch branch in…
I recently visited the Switch branch in Stirchley Birmingham and I couldn’t be more impressed with the experience. From the moment I walked in the atmosphere was welcoming and well organized, but what truly made the visit stand out was the exceptional service I received from Anil and Brian.
Both Anil and Brian were incredibly professional, approachable, and genuinely attentive. They took the time to understand exactly what I needed, answered all my questions with patience, and made sure I felt confident every step of the way. Their knowledge and calm, friendly manner turned what could have been a routine visit into a genuinely positive experience. It’s rare to come across customer service that feels this sincere and effortless. Anil and Brian are a real credit to the team I truly hope they get the recognition they deserve. They went above and beyond without ever making it feel forced. I left feeling valued as a customer and very satisfied with the service I received.
I would highly recommend this branch to anyone, especially if you have the chance to be assisted by Anil and Brian. They truly set the standard for professionalism and customer care.
May 5, 2026
Unprompted review
Reply from Thrifty Car and Van Rental UK
Hi Tammie,
Thank you so much for taking the time to share such a detailed and thoughtful review. We’re absolutely delighted to hear about your positive experience at our Stirchley branch.
Providing a welcoming atmosphere and outstanding customer care is exactly what we strive for, so it’s wonderful to know that Anil and Brian made such a strong impression. Your kind words about their professionalism, knowledge, and genuine approach will be shared with them and the wider team — feedback like this means a great deal and truly highlights the standard of service we aim to deliver.
Thank you again for your recommendation and for choosing Switch. We’re so pleased you left feeling valued and satisfied, and we look forward to assisting you again in the future.
Best regards,
The Switch Team
Reply from Thrifty Car and Van Rental UK
Hi Michael,
Thank you for taking the time to leave a review. It's always great to hear when our team have made a great impression. We would love to pass this feedback onto Manish, Khurum and Hanit directly so please let us know which location your rental was from.
Best regards,
The Switch Team
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Nothing short of robbery
Nothing short of robbery. Charged 55 Euros for fuel refilling the rental car even though I returned it full with a receipt to prove it. I will never use these guys or the comparison site We Do Spain again. Thrifty they are not
April 27, 2026
Unprompted review
Reply from Thrifty Car and Van Rental UK
Hi Aldwell,
Thank you for taking the time to leave a review. We are the UK franchise of Thrifty, and we only have information for rentals that have taken place or are due to take place in the UK. Unfortunately, this limits us in being able to address the issues which you faced. To ensure your comments reach the correct people you can add your review here: https://uk.trustpilot.com/review/thrifty.es
Best regards,
The Switch Team
All fine until post drop off charging…
All fine until post drop off charging my credit card over £120 for no reason and refusing to answer on why this was done or refund the money! Avoid!!!!
— Despite them replying below they still aren’t replying to my emails or sending back my money
April 28, 2026
Unprompted review
Reply from Thrifty Car and Van Rental UK
Hi Jessica,
Thank you for taking the time to provide your feedback. We know additional charges are never what you want to see at the end of your rental. If you would like us to review them for you please contact us at customer.service@switchcarrental.co.uk with some more details of your rental.
Warm regards,
The Switch Team
motability customer
As a motability customer, seems RAC / Motability have change hire partners from Eurocar to Thrifty, it is a brilliant change. Thrifty understood my needs and the urgency for a vehicle as mine was in the workshop.Brilliant front line service with vehicle tracked up to delivery. Well done Thrifty
April 30, 2026
Unprompted review
Reply from Thrifty Car and Van Rental UK
Hi Mark,
Thank you so much for your kind feedback. We're really pleased that the change has made a positive difference to your experience. It's great to know the team understood your needs and kept you updated every step of the way. We truly appreciate your support.
Warm regards,
The Switch Team
Manager was really rude
Manager was really rude. And then made me park my car on the main busy road. And then purposely took ages to sort out my hire car. Really wished I had chosen Enterprise around the corner. Won’t be coming back… although I must say the other staff were sympathetic and tried their best to help but had to follow orders.
April 29, 2026
Unprompted review
Reply from Thrifty Car and Van Rental UK
Hi Matt,
Thank you for taking the time to provide your feedback. I’m very sorry to hear about your experience and especially about how you felt you were treated. This is not the level of service we aim to provide. Rest assured, we value your input and have shared your concerns with the relevant teams to help us make improvements in the future.
Warm regards,
The Switch Team
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Shib more than brilliant patient…
Shib more than brilliant patient knowledgeable helpful kind amazing service cannot rate this customer service high enough. Amazing!!
April 23, 2026
Unprompted review
Reply from Thrifty Car and Van Rental UK
Hi Penns,
Thank you for the fantastic feedback. We're delighted to hear that Shib provided such brilliant , patient and knowledgeable service. Your kind words mean a lot and we'll be sure to pass them on. We truly appreciate your support and look forward to helping you again in the future.
Kind Regards,
The Switch Team
Bexley branch was amazing thanks to Pj…
Bexley branch was amazing thanks to Pj and Chloe looked after me and made the whole experience easy thanks again
April 22, 2026
Unprompted review
Reply from Thrifty Car and Van Rental UK
Hi Billy,
Thank you for your great feedback. We're pleased to hear the Bexley branch made your experience an easy one. Pj and Chloe will be delighted to know they looked after you so well. We really appreciate your kind words. If there’s anything else we can do for you, don’t hesitate to let us know!
Warm regards,
The Switch Team
Jaydon is polite and friendly and is a…
Jaydon is polite and friendly and is a pleasure to deal with. He helped with the queries I had regarding my rental
April 13, 2026
Unprompted review
Reply from Thrifty Car and Van Rental UK
Hi Mirry,
Thank you for taking the time to leave a review. It's always great to hear when our team have made a great impression. We would love to pass this feedback onto Jaydon directly so please let us know which location your rental was from.
Best regards,
The Switch Team
Amazing service from start to finish
Amazing service from start to finish. Both steven and Joanne were friendly and made the process a joy to go through. Would highly recommend to anyone looking for a rental
April 16, 2026
Unprompted review
Reply from Thrifty Car and Van Rental UK
Hi Andrew,
Thank you for the fantastic feedback. We're so pleased to hear you had an amazing experience from start to finish. It's great to know the team made the process enjoyable and easy for you. We really appreciate your recommendation and look forward to helping you again in the future.
Warm regards,
The Switch Team
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Would be zero if possible
Would be zero if possible. They list cars that are not available they take your details, your credit card etc., then advise subject to confirmation. They say they will email quote, but don't they say they will issue confirmation but don't and in fact don't confirm anything at all. Their only phone number takes you to another branches that have no ability to resolve. Eventually when you get to talk to them they advise no cars available leaving you having wasted time for nill result and lost opportunity with other vendors. The listings are just window dressing. Having used other car hire companies Thrifty are a complete joke, their system borders on fraudulent misrepresentation and when it comes down to it the staff really don't give a toss and actually don't care about this negative review either. The only way to change that is for others to vote with their feet and go elsewhere.
April 2, 2026
Unprompted review
Reply from Thrifty Car and Van Rental UK
Hi James,
We’re sorry to hear about your experience. This isn’t the level of service we aim to provide and we understand your frustration. Please be assured that your comments have been passed to the local branch manager for further investigation.
Kind regards,
The Thrifty Team
Thrifty malaga
Add me to the list of people ripped off by thrifty Malaga .
My only advise to all is do not just sign on the dotted line . Ask questions be clear. This company will do anything to add insurances etc
Never again
March 10, 2026
Unprompted review
Reply from Thrifty Car and Van Rental UK
Hi Nick,
We are sorry to hear about your experience. Unfortunately, as we are the UK franchise of Thrifty we are only able to deal with bookings which have or which are due to take place in the UK.
The team at customer-relations-es@hertz.com should be able to help you resolve this.
Kind regards,
The Thrifty Team
Courtesy Car
I required a courtesy car and the servicenI got from Ross and Emma werebphenomenal. The Communication was fantastic,and they were both very helpful and accommodating, explained everything in depth from queries or questions I had. Also massive thanks to Emma for going above and beyond to help me. I would highly recommend this company and the staff are simply amazing 👏
March 20, 2026
Unprompted review
Reply from Thrifty Car and Van Rental UK
Thank you for your fantastic review! We’re delighted to hear Ross and Emma provided such phenomenal service and kept you well informed throughout. We’ll be sure to pass on your kind words—especially to Emma for going above and beyond. We really appreciate your recommendation!
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