Travelling from Derby to Margate Kent on a work project, a broken tyre valve left me stranded in Hythe. I contacted the Folkstone Thrifty branch and a lady by the Name of Paula. went above and beyo... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I work for a garage in West Bromwich and Neil who drops off rental cars for our customers is always super friendly and chatty. He’s clear when handing us over information, which is important for us as... See more
Company replied
First time using Thrifty and was very impressed. Particular thanks to Noel at Bristol North - super friendly, explained everything really clearly and kindly gave us an upgrade that was much appreciate... See more
Company replied
Welcoming friendly service and very efficient. Car was lovely and nice to get a cheeky upgrade which was not expected! Thank you to Richard at the Oxford branch on the front desk a true star with impe... See more
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Company details
Written by the company
Thrifty Car Rental can offer a wide range of hire cars and vans within the UK. We cater for customers who require manual or automatic, compact or economy through to prestige and luxury cars and vans. Reserve your hire car or van online and see how much you could save with Thrifty Car Rental.
Contact info
Scot House, Matford Park Road,, EX2 8AW, Exeter, United Kingdom
- customer.service@thrifty.co.uk
- www.thrifty.co.uk
3.6
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Courtesy Car
I required a courtesy car and the servicenI got from Ross and Emma werebphenomenal. The Communication was fantastic,and they were both very helpful and accommodating, explained everything in depth from queries or questions I had. Also massive thanks to Emma for going above and beyond to help me. I would highly recommend this company and the staff are simply amazing 👏
March 20, 2026
Unprompted review
Reply from Thrifty Car and Van Rental UK
Thank you for your fantastic review! We’re delighted to hear Ross and Emma provided such phenomenal service and kept you well informed throughout. We’ll be sure to pass on your kind words—especially to Emma for going above and beyond. We really appreciate your recommendation!
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Thrifty cat rental
John in the Bournemouth office was friendly and helpful. Explained the car efficiently and provided some local information as well. Instructions about the car return process were clear including petrol filling station location.
March 12, 2026
Unprompted review
Reply from Thrifty Car and Van Rental UK
Hi Paul,
Thank you for your kind feedback. We're pleased to hear that John delivered a friendly and informative service, ensuring everything was clearly explained. We'll be sure to pass on your kind comments and we look forward to welcoming you again soon.
Best regards,
The Switch Team
Superb check-in and out.
March 23, 2026
Unprompted review
Reply from Thrifty Car and Van Rental UK
Hi Rob,
Thank you for the great review. We're really pleased everything went smoothly from check-in to check-out. We hope to see you again soon.
Kind Regards,
The Switch Team
Martin and Darren at Preston thrifty…
Martin and Darren at Preston thrifty are an amazing duo who go above and beyond for customers very few companies take the time to understand their customers and these two are a credit to this branch
March 21, 2026
Unprompted review
Reply from Thrifty Car and Van Rental UK
Hi Gary,
Thank you so much for your kind words and for taking the time to leave this review. We're delighted to hear about your positive experience with Martin and Darren. They truly take pride in going above and beyond for our customers, and your feedback means a lot to them and the whole team at Preston branch. We really appreciate your support and look forward to welcoming you again soon.
Best regards,
The Switch Team
Brian’s a star
Brian’s a star , give that man a raise!
(Just a note to the company, I’ve booked prestige auto 3series or similar and please try and honour it)
March 21, 2026
Unprompted review
Reply from Thrifty Car and Van Rental UK
Hi Ruby,
Thank you for taking the time to leave a review. It's always great to hear when our team have made a great impression. We would love to pass this feedback onto Brian directly so please let us know which location your rental was from.
Kind Regards,
The Switch Team
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Great place to hire a car
Great place to hire a car, Brian was very helpful and friendly. Lovely cars and experience hiring with them
March 20, 2026
Unprompted review
Reply from Thrifty Car and Van Rental UK
Hi Aaliyah,
Thank you for taking the time to leave a review. It's always great to hear when our team have made a great impression. We would love to pass this feedback onto Brian directly so please let us know which location your rental was from.
Best regards,
The Switch Team
Stupidly left my wallet in one of the…
Stupidly left my wallet in one of the vans and they were helpful in getting it back to me. Good customer service from the Yeovil Branch
March 19, 2026
Unprompted review
Reply from Thrifty Car and Van Rental UK
Hi Chris,
Thank you for your kind review! We're pleased to hear that our team was able to assist in returning your wallet promptly. Providing helpful and reliable service is very important to us, and your feedback is greatly appreciated. We look forward to serving you again in the future.
Warm regards,
The Switch Team
Great service from both branches
Great service from both branches, glasgow to stirchley birmingham. New issues with the vehicle all the handover, many thanks to Brian from stirchley branch for making us laugh and recommending the correct size of van for next time
March 18, 2026
Unprompted review
Reply from Thrifty Car and Van Rental UK
Hi Mobeen,
Thank you for the fantastic review! We are really pleased to hear you received great service from both branches and that everything went smoothly with the vehicle handover. We'll be sure to pass your kind words to Brian - he'll really appreciate it! We look forward to helping you again and getting you into the perfect van next time.
Best regards,
The Switch Team
great service easy to deal with
March 17, 2026
Unprompted review
Reply from Thrifty Car and Van Rental UK
Hi Lewis,
Thank you for taking the time to leave us a 5-star review. We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!
Kind Regards,
The Switch Team
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Great service
Great service - Alan explained everything in detail and was very thorough. Will return when I need a car again
March 11, 2026
Unprompted review
Reply from Thrifty Car and Van Rental UK
Hi Dale,
Thank you for taking the time to leave us a 5-star review. We’re absolutely thrilled to hear that you were impressed with our efficient and high-quality service. Our team works hard to ensure every customer has an exceptional experience, and it’s wonderful to know we’ve succeeded in doing so for you. Your feedback motivates us to continue delivering the best experience possible.
Kind Regards,
The Switch Team
Very friendly service from abir as soon…
Very friendly service from abir as soon a I walked through the door, definitely would recommend this branch
March 9, 2026
Unprompted review
Reply from Thrifty Car and Van Rental UK
Hi Tayyib,
Taking the time to leave such a great review about your hire , has really made our day. We always aim to delight our customers with our customer service and our attention to detail. We look forward to delivering another excellent experience to you next time.
Kind Regards,
The Switch Team
We picked up a car from Alicante…
We picked up a car from Alicante airport. At the desk they pressured us into purchasing an extra damage waiver policy for £180.00 despite us arguing that we already had a policy with AXA and are already covered. They lied and said that our existing policy would not cover us for any damage to the vehicle. I had 2 kids with me and needed to get going quickly so just said yes to the extra excess but only later realised that this is a common Thrifty scam. There were no child seats in the car that we had booked so had to queue again to get those. I couldn't fit the child seat so I went and asked for help at the desk and was told that they can't help me, I basically had to beg to get help because one of the ISO fixings was stuck and wouldn't release - the guy at the desk came over to the car and sort of angrily banged the seat until it released and just seemed really annoyed that I'd bothered him. I left feeling horrible. Well done thrifty for getting an extra £180 out of me but I will never in my life rent with thrifty again.
March 8, 2026
Unprompted review
Reply from Thrifty Car and Van Rental UK
Hi,
Thank you for taking the time to leave a review. We are the UK franchise of Thrifty, and we only have information for rentals that have taken place or are due to take place in the UK. Unfortunately, this limits us in being able to address the issues which you faced. To ensure your comments reach the correct people you can add your review here https://uk.trustpilot.com/review/thrifty.es
Warm regards,
The Switch Team
John in the bournemouth branch .was…
John in the bournemouth branch .was very helpful and friendly helped me to sort my paper work out .I would recommend to my friends .very satisfied customer
March 2, 2026
Unprompted review
Reply from Thrifty Car and Van Rental UK
Hi Lisa,
Thank you so much for your kind review! We’re delighted to hear that John provided you with outstanding service. Our team consistently goes above and beyond to ensure our customers have a positive experience, and your feedback is a great affirmation of their hard work. If there’s anything you need or any way we can make your next visit even better, please don’t hesitate to let us know.
Best regards,
The Switch Team
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Great service very easy and friendly to…
Great service very easy and friendly to deal with especially Paul
February 27, 2026
Unprompted review
Reply from Thrifty Car and Van Rental UK
Hi Stephen,
Thank you for taking the time to leave a review. It's always great to hear when our team have made a great impression. We would love to pass this feedback onto Paul directly so please let us know which location your rental was from.
Best regards,
The Switch Team
Great service can't go wrong 5 ⭐
February 27, 2026
Unprompted review
Reply from Thrifty Car and Van Rental UK
Hi Daryl,
Thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with our rental. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us.
Warm regards,
The Switch Team
Excellent service
Excellent service, Brian at the Stirchley branch, kindly ran through all the details and was super helpful. Van was in excellent condition, fully auto with all the gadgets and a nice smooth drive. A very detailed survey with pictures of the vehicle both at collection and return.
February 26, 2026
Unprompted review
Reply from Thrifty Car and Van Rental UK
Hi Jonathan,
Thank you for sharing your positive experience at our branch. We're so glad to hear that Brian and the team was able to assist you. We’ll be sure to pass along your feedback to them—they’ll be thrilled to know they made such a positive impact! We’re grateful for your support and look forward to serving you again soon.
Kind Regards,
The Switch Team
Reply from Thrifty Car and Van Rental UK
Hi Thomas,
Thank you for taking the time to leave a review. It's always great to hear when our team have made a great impression. We would love to pass this feedback onto Brian directly so please let us know which location your rental was from.
Kind Regards,
The Switch Team
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VILE RENTAL BEWARE
Not for me!!! Accused of stone chip on windscreen & scratches to bodywork! Only used car twice now want me to pay excess £500! Dirty… B stards
February 18, 2026
Unprompted review
Reply from Thrifty Car and Van Rental UK
Hi Wayne,
Thank you for taking the time to provide your feedback. We know additional charges are never what you want to see at the end of your rental. Please contact our insurance team at insurance.department@thrifty.co.uk who will be able to confirm if any damage charges have been applied.
Kind Regards,
The Switch Team
Would use Thrifty over europcar
Brilliant experience with Thrifty. Really nice car. High spec. Europcar was uncomfortable. Issues with them. I would recommend Thrifty without question. Really nice people in their customer service department also. Thank you. Paisley branch
February 23, 2026
Unprompted review
Reply from Thrifty Car and Van Rental UK
Hi,
Thank you so much for your kind review! ! It’s always a pleasure to hear when our customers enjoy their experience. Your positive words mean a lot to our team, who works hard to provide the best possible service. We look forward to your next visit and can’t wait to continue serving you!
Best regards,
The Switch Team
Great service
Great service. Van was lovely to drive. Staff were so helpful, Allan in particular was very patient when the DVLA authentication took a bit longer than expected and we had to call them to sort out the issues. Would use again
February 20, 2026
Unprompted review
Reply from Thrifty Car and Van Rental UK
Hi Sarah,
Thank you so much for your kind review! It’s always a pleasure to hear when our customers enjoy their experience. We look forward to delivering another excellent experience to you next time you visit. Thanks for choosing to rent with us.
Best regards,
The Switch Team
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