TOFFS logo
Visit website

TOFFS Reviews 

174
•
TrustScore 1.5 out of 5

1.6

Sportswear Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, most reviewers were let down by their experience overall. Customers frequently reported significant delays in order delivery, with items often arriving weeks or months after purchase, far exceeding advertised timeframes. Many also faced unresponsive customer service, noting difficulties reaching support, unanswered emails, and generic replies to their complaints. Some experienced poor product quality, including cheap materials, incorrect colors, or missing features. Conversely, a small portion of people felt their items arrived safely and were well-packaged, with some reviewers also praising the product quality, highlighting good stitching and quality materials.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality, with some customers praising the thick, heavy... See more

Order

Customers had ambiguous experiences with order fulfillment, with some receiving their items as ordered and... See more

Delivery service

Reviewers highlight significant dissatisfaction with the delivery service, often experiencing much longer... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers expressing satisfaction with the thick,... See more

Customer communications

Customers consistently note negative experiences with contact, frequently reporting that emails are ignored... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Terrible company! Ordered a football top which said delivery on 2-3 days. It never arrived so emailed several times and no reply, number listed is not active. Tried the email address and telephone num... See more

Rated 1 out of 5 stars

Do not purchase from this company. I have brought shirts from here many years ago without issue. BUT I ordered 2 shirts in mid-November 2025 on a 2-3 week delivery & they were delivered on 22nd Decemb... See more

Rated 1 out of 5 stars

After my request to cancel the order was accepted, I was informed that the refund would be processed within 3–5 business days. After that period, I received an email saying that an additional 48 hour... See more

Rated 1 out of 5 stars

Do not use Toffs. According the website its is run by the old Fashioned Football Shirt Company Limited. On Companies house this company is listed as in liquidation. Whatever the case… orders don’t arr... See more

Company details

  1. Sportswear Store

Information provided by various external sources

At TOFFS, we manufacture bespoke retro Football and Rugby items, including replica jerseys for a wide range of teams from as far back as the 1870s up to the 1990s. Our website also features casualwear items such as Tracktops, Hoodies, Sweatshirts, Polo Shirts and T-Shirts that feature famous club logos from back in the glory days of Football and Rugby. All of our items are handcrafted in the UK.

Contact info

1.6

Bad

TrustScore 1.5 out of 5

174 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.6

All reviews

(174)

46 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Advertisement
Rated 5 out of 5 stars

I love the shop

I love the shop. The shop have variety of stuffs in a great value of money and very accessible. Poppy was so friendly and very helpful to me. Would definitely recommend the shop to anyone.

November 3, 2017
Unprompted review
Advertisement
Rated 4 out of 5 stars

Shop stocks soooooo much stuff

Shop stocks soooooo much stuff. Hard to find what your looking for at times. I often just leave without anything and get it somewhere easier to navigate.
Rare I buy what I went in for. Leave plenty of time as you won't be in and out.
Staff are very friendly though and the things I have bought from there have been decent.

October 19, 2017
Unprompted review
Advertisement
Rated 5 out of 5 stars

Leanne in Toffs in Brighton Marina

Leanne in Toffs in Brighton Marina, was super efficient and helped me out with a great Birthday present. Great friendly staff and love the new layout of the shop, looks very upmarket.

October 10, 2017
Unprompted review
Rated 5 out of 5 stars

I would like to thank the lady in your …

I would like to thank the lady in your shop in tranent in East Lothian for all her help she went all out to do her best to get me wool from one of your other shops,I always find this shop very friendly and helpful ,so once again a big thank you,Mary Carse

October 7, 2017
Unprompted review
Advertisement
Rated 5 out of 5 stars

AVRIL from the ANNAN shop does not get …

AVRIL from the ANNAN shop does not get the credit she deserves she will go above and beyond to help the customers that come into the shop.have been in the Dumfries shop once and never been back the shop floor wa a disgrace and staff never even acknowledged you even when serving you .....ANNAN ALL THE WAY

September 14, 2017
Unprompted review
Advertisement
Rated 4 out of 5 stars

Went to my local crook co Durham store …

Went to my local crook co Durham store today as I needed new slippers.
I was pleasantly surprised to find I could get around on my scooter a little better today. Normally it is so packed and boxes everywhere I cannot get around.
In the past I found out that if a shop is so much square feet then it should be disabled friendly. I know it is much bigger than that.
Still please keep trying still a way to go.
As for the staff today on my visit. I could not fault them. Happy to help, friendly, and chatty. Makes you feel like you matter.

September 6, 2017
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look