Most surveys are great but some ask things like which "region" do you live in. This is inaccurate as Scotland, Wales and Northern Ireland are NOT regions but countries in their own right. Why not just... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The surveys are mostly okay, some take a lot longer than they say they will, which is really annoying. Also, the vouchers take a long time to come through. Other sites I get vouchers from are either i... See more
Company replied
Toluna is easy to use and has a lot of surveys available. I like that I can earn points and redeem them for rewards. The app works well and the surveys are usually short. Sometimes it takes a bit to f... See more
Company replied
Actually I would have give it a 5 star,it's just that this past few weeks there no voucher for Gcash and I've been waiting, cause I really wanna redeem my points now. Before when it's still available... See more
Company replied
Company details
- #7 of 17 best companies in Market Researcher
- #12 of 17 best companies in Media and Marketing Agency
- #30 of 48 best companies in Media Company
- #21 of 37 best companies in Online Marketing Agency
- #199 of 352 best companies in Software Company
- #48 of 65 best companies in Web Hosting Company
About Toluna
Written by the company
You can also download our app for free and enjoy the experience on the go!  
|
Contact info
United States
- https://www.toluna.com/contact-us
- www.toluna.com
4.2
Great
243K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Honest survey company
You never have to worry about taking surveys with Toluna. You always get credited for a completed surveys and always receive a payout after requesting one.
July 28, 2026
Reply from Toluna
Hello,
Thank you so much for taking the time to leave your review! We really appreciate your membership.
Whenever you have comments or feedback to share, don't hesitate to reach us at https://www.toluna.com/contact-us and we will be more than happy to assist.
Kind regards,
Toluna Team
to be honest sometimes there's an error…
to be honest sometimes there's an error when taking the survey
July 28, 2026
Reply from Toluna
Hello,
Thank you for taking the time to review our platform!
Please feel free to reach out at https://www.toluna.com/contact-us if you have any questions or concerns. We would be delighted to offer you a 5-star experience on Toluna!
Looking forward to hearing from you,
Toluna Team
This app is okay but sometimes it's not…
This app is okay but sometimes it's not working when I submit my survey
July 28, 2026
Reply from Toluna
Hello Nika,
Thank you for sharing your feedback with us and the community. We regret to hear that your experience has been less than satisfactory, and we'd sincerely appreciate the opportunity to change it for the better.
It's possible that you're running out of surveys when you're very active on our site. Generally speaking, it's possible that there are no more surveys available for you by the time you've tried to take more, so the system is trying to match you with a survey that you've already completed.
We recommend waiting a few days, clearing your browser's cache and cookies, and ensuring that you do not have any proxy/VPN service active before trying to access our survey again, as this could also prevent you from taking part in our surveys.
Please don't hesitate to contact us at https://www.toluna.com/contact-us if you have any other questions, concerns, or additional feedback—we'd love to raise your experience to the 5-star level that you deserve!
Sincerely,
Toluna Team
Reply from Toluna
Hello,
Thank you so much for taking the time to leave your review! We really appreciate your membership.
Whenever you have comments or feedback to share, don't hesitate to reach us at https://www.toluna.com/contact-us and we will be more than happy to assist.
Kind regards,
Toluna Team
The best!!!
July 28, 2026
Reply from Toluna
Hola,
¡Muchas gracias por tu reseña positiva y por formar parte de la comunidad de Toluna! Nos alegra saber que tu experiencia ha sido satisfactoria y que disfrutas utilizando la plataforma. Tu apoyo nos motiva a seguir mejorando cada día.
¡Esperamos verte por aquí muy pronto!
Reply from Toluna
Hi,
Thank you for sharing your feedback.
We're sorry to hear that the questionnaire timed out before you were able to finish it. We understand how frustrating it can be to spend time on a survey and then be unable to complete it due to a technical issue.
If you haven't already done so, please contact our support team with the survey ID and any additional details you may have. We'll be happy to investigate the matter further.
Thank you for bringing this to our attention.
Kind regards,
Team Toluna
Very lil points
Spent print near almost half hour taking a survey and got shit for points
July 28, 2026
Reply from Toluna
Hello Adel,
We're sorry to hear that your experience didn't meet your expectations. We understand how frustrating it can be to spend time on a survey and feel that the reward was not as expected.
Survey rewards vary depending on the length, complexity, and requirements of each project. Some surveys may also include screening or quality checks to ensure participants match the target profile.
We'd appreciate the opportunity to look into this for you. Please contact us via our support form with the subject "Trustpilot Review - follow up" and share some additional details about the survey so we can investigate.
Best regards,
Toluna Team
Fun Site
Great Idea but i wish offered Better Payout I will Carry on using for a while
June 14, 2026
Reply from Toluna
Hello,
Thank you for taking the time to review our platform!
Please feel free to reach out at https://www.toluna.com/contact-us if you have any questions or concerns. We would be delighted to offer you a 5-star experience on Toluna!
Looking forward to hearing from you,
Toluna Team
Reply from Toluna
Hello,
Thank you for taking the time to review our platform!
Please feel free to reach out at https://www.toluna.com/contact-us if you have any questions or concerns. We would be delighted to offer you a 5-star experience on Toluna!
Looking forward to hearing from you,
Toluna Team
Reply from Toluna
Hello,
Thank you for taking the time to review our platform!
Please feel free to reach out at https://www.toluna.com/contact-us if you have any questions or concerns. We would be delighted to offer you a 5-star experience on Toluna!
Looking forward to hearing from you,
Toluna Team
I like the fact that it doesn't take…
I like the fact that it doesn't take long and the questions are relatable
July 28, 2026
Reply from Toluna
Hello,
Thank you so much for taking the time to leave your review! We really appreciate your membership.
Whenever you have comments or feedback to share, don't hesitate to reach us at https://www.toluna.com/contact-us and we will be more than happy to assist.
Kind regards,
Toluna Team
Toluna is a legitimate survey site
Toluna is a legitimate survey site; good surveys which you will qualify for and your opinion in shown in the results
July 28, 2026
Reply from Toluna
Hello,
Thank you for taking the time to review our platform!
Please feel free to reach out at https://www.toluna.com/contact-us if you have any questions or concerns. We would be delighted to offer you a 5-star experience on Toluna!
Looking forward to hearing from you,
Toluna Team
The information/ survey loaded quickly…
The information/ survey loaded quickly and I liked seeing how far through the survey with the % chart
July 27, 2026
Reply from Toluna
Hello,
Thank you for taking the time to review our platform!
Please feel free to reach out at https://www.toluna.com/contact-us if you have any questions or concerns. We would be delighted to offer you a 5-star experience on Toluna!
Looking forward to hearing from you,
Toluna Team
Simple easy and well rewarded
July 23, 2026
Reply from Toluna
Hello,
Thank you so much for taking the time to leave your review! We really appreciate your membership.
Whenever you have comments or feedback to share, don't hesitate to reach us at https://www.toluna.com/contact-us and we will be more than happy to assist.
Kind regards,
Toluna Team
Reply from Toluna
Hello,
Thank you so much for taking the time to leave your review! We really appreciate your membership.
Whenever you have comments or feedback to share, don't hesitate to reach us at https://www.toluna.com/contact-us and we will be more than happy to assist.
Kind regards,
Toluna Team
Smooth running website.
July 22, 2026
Reply from Toluna
Hello,
Thank you so much for taking the time to leave your review! We really appreciate your membership.
Whenever you have comments or feedback to share, don't hesitate to reach us at https://www.toluna.com/contact-us and we will be more than happy to assist.
Kind regards,
Toluna Team
I registered a new acc,was applying for…
I registered a new acc,was applying for surveys
All of a sudden got logged out
Then I was shown a screenshot saying I defaulted an administrative policy
July 28, 2026
Reply from Toluna
Hi,
Thank you for sharing your feedback.
We're sorry to hear about your experience. Receiving a message stating that an administrative policy was violated can certainly be confusing, especially when you've only recently registered and started participating in surveys.
There can be a number of reasons why an account is temporarily restricted or flagged for review, including security, registration, or account verification checks. If you haven't already done so, we encourage you to contact our support team directly and provide your account details along with a screenshot of the message you received. We'll be happy to investigate the situation and provide further clarification.
Thank you for bringing this to our attention.
Kind regards,
Team Toluna
First in a long time that there was a…
First in a long time that there was a sirvey available!
July 28, 2026
Reply from Toluna
Thank you for taking the time to review Toluna! We are really grateful that you are part of our community, influencing our world!
If there is anything else we can do for you at any time, we would love to discuss further and ensure that we are meeting all your expectations, and aim to reach for the 5 stars! 😊
Please do not hesitate to reach out to us at https://www.toluna.com/contact-us and we would be happy to help!
Warmest wishes,
Jordan
takes too long to send the rewards…
takes too long to send the rewards that's been redeeming
July 28, 2026
Reply from Toluna
Thank you for taking the time to review Toluna! We are really grateful that you are part of our community, influencing our world!
If there is anything else we can do for you at any time, we would love to discuss further and ensure that we are meeting all your expectations, and aim to reach for the 5 stars! 😊
Please do not hesitate to reach out to us at https://www.toluna.com/contact-us and we would be happy to help!
Warmest wishes,
Jordan
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