Conveniently able to drop off car late on day before MOT date which helped us immensely. Talk through Video inspection under car is great to advise on condition seen. Thanks Leon. Jamie Barrett’... See more
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Review summary
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Bought a Hyundai Tucson from Toomey, Southend earlier this week. We had met with Bradley Isaac the previous week and had decided on the age/mileage etc. Bradley was brilliant in explaining the options... See more
Met at service desk, was seen by Mia Charters. Very nice person, came across as professional and had great "people skills" even had a bit of banter! Service completed quick an d trouble free, had a co... See more
Company replied
On my arrival at the centre, Jamie was welcoming and courteous and we discussed the checks to be carried out on my vehicle. On collection he helpfully explained what work had been done. I'm a very sa... See more
Company replied
Company details
- Car Dealer
- Auto Dent Removal Service
- Auto Machine Shop
- Car Repair and Maintenance
- Motor Vehicle Dealer
- Used Car Dealer
Written by the company
New and used dealer garages located in Southend, Basildon, Brentwood, and Chelmsford in Essex. Contact your local Toomey Dealerships to find out our extensive range of new and used cars along with aftersales services available.
Contact info
4.8
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 87% of negative reviews
Typically replies within 1 week
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Sarah was amazing
Sarah was welcoming, engaging and extremely helpful. Made the whole process easy and smooth and kept me updated with what was happening with the car so I wasn’t just waiting and wondering in limbo.
August 26, 2026
Unprompted review
Excellent service Mia Charters is…
Excellent service Mia Charters is always so helpful and accommodating. And I’ve been happy with any work carried out on my vehicle.
August 27, 2026
Unprompted review
Service.
Met at service desk, was seen by Mia Charters. Very nice person, came across as professional and had great "people skills" even had a bit of banter! Service completed quick an d trouble free, had a complementary hot chocolate while waiting. 👍
August 27, 2026
Unprompted review
Reply from Toomey Motor Group
Hello CHARLESWORTH,
Thank you for taking the time to share your positive experience with us! We're truly happy to hear that Mia Charters provided excellent service and made you feel at ease with her friendly demeanor and great people skills.
Kind regards, Toomey MG Basildon.
Was dealt with by Mia for my MOT and…
Was dealt with by Mia for my MOT and Service. Very friendly and professional, explained everything very clearly too. Great customer service.
August 27, 2026
Unprompted review
Had my MG HS serviced for its initial…
Had my MG HS serviced for its initial service, great service. Sarah on the service desk was fantastic.
August 26, 2026
Unprompted review
Booked service on phone with the help…of Sarah
Booked service on phone with the help of Sarah, she was very polite and helpful, which made the service run smoothly, and enjoyable.
August 27, 2026
Unprompted review
Reply from Toomey Motor Group
Hello Jackie,
Thank you for taking the time to share your positive experience with our company. We're happy to hear that Sarah provided excellent assistance and helped make your interaction with us a smooth and enjoyable one!
Kind regards, Toomey MG Southend.
Fantastic service from Mia I recieved…
Fantastic service from Mia I recieved the call informing the car was ready she went above and beyond. Great service
August 27, 2026
Unprompted review
Reply from Toomey Motor Group
Hello alean,
We're pleased to hear that you had a great experience with Mia! We appreciate her going above and beyond to ensure your satisfaction, and we'll make sure to recognize her excellent service.
Kind regards, Toomey MG Basildon.
The staff on the service desk went beyond the traditional customers service from dealerships
The staff on the service desk were amazing, probably best customer service I had from a dealership. You must be very proud of Mia as she is a credit to Toomey.
August 27, 2026
Unprompted review
Reply from Toomey Motor Group
Hello Stuart,
We're delighted to hear that our team, including Mia, provided an exceptional experience for you at Toomey. We'll continue to strive for this level of service excellence in all our interactions with customers.
Kind regards, Toomey Chery Basildon.
Jamie
Jamie, customer service was excellent, very helpful in getting the problem sorted and resolved
August 27, 2026
Unprompted review
Reply from Toomey Motor Group
Hello David,
Thank you so much for taking the time to share your positive experience with our customer service team. We're so happy to hear that we were able to help resolve your issue efficiently and effectively. Your feedback means a lot to us, and we'll keep working hard to maintain our high standards of service.
Kind regards, Toomey Hyundai Southend.
Car service
Great communication keeping me updated on progress of my service- both via messaging & phone calls. Sarah was very friendly & helpful especially - thank you.
August 21, 2026
Unprompted review
Reply from Toomey Motor Group
Hello Lloyd,
We're glad to hear that our car service team kept you informed throughout the process, and we appreciate your kind words about Sarah's friendly and helpful assistance. We'll continue to prioritize clear communication with our customers.
Kind regards, Toomey MG Southend.
Great service
Jamie was friendly and efficient . We have always been impressed with the after care at Hyundai.
August 25, 2026
Unprompted review
Reply from Toomey Motor Group
Hello Lisa,
Thank you for sharing your positive experience with us! I'm truly happy to hear that Jamie provided great service, and we're proud of our after-care team for consistently impressing customers like you.
Kind regards, Toomey Hyundai Southend.
Exceptional service from Pedro and Sarah
Fantastic service as always! Pedro consistently goes above and beyond to help and is a real asset to MG. Nothing is ever too much trouble for him, and I really appreciate the excellent customer service and support he provides every time.
Sarah was also an absolute delight today — so helpful, friendly and chatty, and she made the whole experience even more enjoyable.
A huge thank you to Pedro, Sarah and the team for always being so welcoming and helpful. It really does make such a difference and is very much appreciated!
August 25, 2026
Unprompted review
Reply from Toomey Motor Group
Hello Gina,
We're truly happy to hear that Pedro and Sarah exceeded your expectations with their exceptional service! Thank you for recognizing their hard work and dedication to providing an outstanding customer experience.
Kind regards, Toomey MG Southend.
Friendly and great communication
Great communication, friendly staff and quick service
August 26, 2026
Unprompted review
Reply from Toomey Motor Group
Hello EmmaNewton,
We're glad to hear that our staff were friendly and provided great communication. We'll make sure to keep up the good work in terms of customer service.
Kind regards, Toomey MG Southend.
Jamie at Southend Service Department
The service provided by Jamie at Southend Service Department was both efficient and professional, his friendly personality makes the whole checking in and collection process effortless.
August 26, 2026
Unprompted review
Reply from Toomey Motor Group
Hello Sharon,
We're really glad to hear that Jamie's friendly personality made a positive impact on your experience at our Southend Service Department. We'll make sure to pass on your kind words about his service to the team, so they can continue providing excellent support to our customers.
Kind regards, Toomey Hyundai Southend.
Friendly and professional service from…
Friendly and professional service from Sarah today - thank you!!
August 26, 2026
Unprompted review
Reply from Toomey Motor Group
Hello Jigga,
We're glad to hear that our team member Sarah provided a friendly and professional service. We'll make sure to recognize her efforts in providing excellent customer care.
Kind regards, Toomey MG Southend.
Fantastic experience with Hyundai from…
Fantastic experience with Hyundai from start to finish. The whole process was smooth, professional and stress-free, and the customer service was excellent. Everyone was friendly, helpful and made sure everything was explained clearly. I’m really happy with my Hyundai and would definitely recommend them to anyone looking for a great car and a reliable dealership experience.
August 26, 2026
Unprompted review
Reply from Toomey Motor Group
Hello Rachel,
We're really glad to hear that you had a fantastic experience with us! Thank you for your kind words, we're proud to have provided you with a smooth, professional, and stress-free process.
Kind regards, Toomey Hyundai Southend.
Sarah was excellent
Sarah was excellent, really friendly, relatable and settling. Service was quick and updates throughout.
Impressive
August 26, 2026
Unprompted review
Reply from Toomey Motor Group
Hello Luke,
We're glad to hear that you had a great experience with Sarah! We'll make sure to pass along your kind words and appreciate your feedback.
Kind regards, Toomey MG Southend.
Very good service.
On my arrival at the centre, Jamie was welcoming and courteous and we discussed the checks to be carried out on my vehicle. On collection he helpfully explained what work had been done. I'm a very satisfied customer and will use Hyundai at Toomey's for any future work on my car.
August 25, 2026
Unprompted review
Reply from Toomey Motor Group
Hello Rob,
Thank you for sharing your positive experience with us! We're glad to hear that Jamie provided a welcoming and courteous service, helping to make the process smooth and informative.
Kind regards, Toomey Hyundai Southend.
Smiley service
Lovely friendly company and great service from Ellie at Toomey Basildon service department
August 26, 2026
Unprompted review
Reply from Toomey Motor Group
Hello Anthony,
We're happy to hear that you had a lovely experience with us, especially with Ellie's help. Your kind words mean the world to our team!
Kind regards, Toomey MG Basildon.
Excellent Service from all staff…
Excellent Service from all staff including Jamie
August 25, 2026
Unprompted review
Reply from Toomey Motor Group
Hello Ron,
We're happy to hear that our team, including Jamie, provided excellent service during your visit. We'll continue to work hard to ensure every customer has a great experience with us.
Kind regards, Toomey Hyundai Southend.
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