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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good to deal with. Good communication through the one claim we have made so far on our car policy. Competitive rates. Would be 5 stars but recently stopped offering a multi policy discount so no benef... See more
Company replied
It was fast and simple to get a free quote online. Got 2 months free (equivalent) which is what made my decision, as it was similar price to another company without the 2months free incentive. So f... See more
Company replied
It was so easy to set up and organise with no fuss or stress involved. Having contents and car for the same price I was paying for just the car with another insurer was just icing on the cake. I foun... See more
Company replied
Company details
Written by the company
Tower is Kiwi born and bred insurance company that's been around for over 150 years. We're always looking for new ways make insurance simple like making sure our policies are written in plain language, offering a range of simple and flexible options to suit your needs and making it easy to manage your insurance online in your own time with My Tower.
Contact info
Level 5/136 Fanshawe Street, 1010, Auckland, New Zealand
- 0800 379 372
- www.tower.co.nz
4.3
Excellent
4K reviews
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Poor Service
Lodged claim on 28th June, still waiting for it to be settled 6th August, at least 12 calls to call center, multiple promises of call backs, none ever received, had to chase with assessors to sort it out. Payment was promised and not made, simple claim, poor service
July 28, 2026
Unprompted review
Reply from Tower
Kia Ora Kurt,
We're sorry to hear that you have had a difficult claim experience. If you would like us to look into this further, please reach out to our team with your claim details so we can escalate this if needed.
Thanks,
Tower Team
Efficient and effective service.
July 9, 2026
Reply from Tower
Hi YuenFai,
Thank you for your kind words around our service - it means a lot to us!
Warm regards,
Tower Team
Reply from Tower
Hi Atika,
We're delighted to hear that you had a great claim experience - thank you for sharing!
Warm regards,
Tower Team
Reply from Tower
Hi Glenn,
Thanks for taking the time to leave us a review - we appreciate your feedback.
Thanks,
Tower Team
Excellent service and great…
Excellent service and great communication. Quickly resolved the issue.
August 1, 2026
Reply from Tower
Hi Kunjan,
Thanks for your positive review, we really appreciate the feedback around the service and communication.
Warm regards,
Tower Team
Customer loyalty
I felt that had I been a new customer my premium would have been reduced the agent I spoke to provided no assistance with my concern and definitely no compassion. The company does not recognize loyalty
July 31, 2026
Reply from Tower
Hi Wendy,
We appreciate your feedback and we're sorry that you weren't looked after as a loyal customer recently. We'll review your call in further detail and ensure the correct feedback and training are provided to the relevant staff around this.
Thanks,
Tower Team
Good Experience Every One is Soo Kind…
Good Experience Every One is Soo Kind and Polite People Amd Every time Support Me And My Car is Fix Because of Tower Team Thank you so much You are doing great job i appreciate your effort your Work Your Help Thanks 😊
July 31, 2026
Reply from Tower
Hi Anand,
We know that needing to claim can be a stressful time but knowing that you felt supported and the team were so kind towards you during this is fantastic to hear. Thank you for sharing your claim experience.
Warm regards,
Tower Team
Reply from Tower
Hi Lexia,
Our self-service portal MyTower was designed to make organising new cover or updating existing cover simple and easy so we're thrilled to see your positive review around this!
Warm regards,
Tower Team
Was easy enough to sign up
July 31, 2026
Reply from Tower
Hi Chad,
Thanks for sharing your experience with us - we appreciate your feedback!
Warm regards,
Tower Team
Reply from Tower
Hi Jody,
We designed our online quote journey to make it easy to follow and set up cover so we're thrilled to hear you enjoyed the experience recently!
Warm regards,
Tower Team
Really helpful
July 31, 2026
Reply from Tower
Kia Ora Joshua,
Thanks for your review - we are pleased to assist you!
Warm regards,
Tower Team
Very easy process to made it
July 31, 2026
Reply from Tower
Hi Rizwan,
Thanks for taking the time to leave us feedback on your experience - it means a lot to us.
Thanks,
Tower Team
The signing up process was very easy to…
The signing up process was very easy to understand. The company itself seems to me like a very promising business to be apart of.
July 29, 2026
Reply from Tower
Kia Ora,
Thanks for your positive review! We're thrilled to have you onboard with us and provide you with cover for your assets.
Warm regards,
Tower Team
Reply from Tower
Hi Sonja,
Thank you for sharing your positive experience with us!
Warm regards,
Tower Team
Call centre in Fiji hopeless
Called to sort out an issue with my policy yesterday. Could barely understand a word. Eventually the woman went away and said she would call me back so I stayed home until 6pm and no call. This afternoon I tried again and got a different person. It took 3 hours to sort out the matter. I am still awaiting email confirmation. Could barely understand this one either. Was played a tape that I had to say I understood but it was so fast I couldn't follow it. I had an excellent claim experience late last year but this experience has made me look around for a company that has a NZ call centre. After over 30 years of loyal custom this is totally unacceptable. I won't be staying once I find a better alternative.
August 4, 2026
Unprompted review
Reply from Tower
Hi Lilian,
We appreciate your feedback and we're sorry to hear that our team didn't provide you with a call back as promised.
We'll review the calls you recently had and ensure feedback is passed through to the correct staff around the expectations for this.
If you have anything else you would like to add, feel free to reach out to our team so we can review this as well.
Thanks,
Tower Team
Easy and excellent transaction and also…
Easy and excellent transaction and also cheaper
July 30, 2026
Reply from Tower
Kia ora Rowel,
Thank you for your kind words - we're pleased to hear the process and premiums offered made the decision right for you.
Warm regards,
Tower Team
Reply from Tower
Hi Marcia,
Thanks for your positive review! We're pleased to know our team were able to assist you quickly.
Thanks,
Tower Team
I was on the phone to a lady from Fiji…
I was on the phone to a lady from Fiji for one hour and 56minutes to get insurance on a new property I have purchased. The on hold music was repeated and I did not enjoy it at all. So many questions about a property that with AI now available, I would have thought Tower would have had far more information about the location than I have, and with Tower's large share of the market in N.Z would have many properties around the property I was insuring and be aware of answers to questions that they would already know the answers to. And then the contents insurance had to be completed the following day. I have all my insurance with Tower and have had it with them for decades. I am still to find out if I am to get a free security camera, because I have taken out a new house policy. Cheers
July 30, 2026
Reply from Tower
Hi Andrew,
Thanks for sharing. We utilise a number of systems to obtain information on properties, however, to ensure that we get the details correct, we do require customers to confirm certain details for us.
We're sorry to hear that the process took additional time for you, and we appreciate you taking the time to share this with us for further review.
I'm unable to see you having been eligible for the security camera promotion unfortunately, however, if you believe this is not the case, please contact our team on 0800 808 808 for further review.
Thanks,
Tower Team
The Tower website was easy to follow…
The Tower website was easy to follow and helpful by putting the information we needed in, they already knew the plan of the house and it's information which was very helpful. It was fast and the options were good and we knew how much we were paying for our insurance before we finished answering all the questions. I have and will recommend Tower.
July 29, 2026
Reply from Tower
Hi Nichole,
Thank you for your positive review of our online quote to buy journey! We appreciate you taking the time to share your experience and for choosing to recommend Tower!
Welcome onboard.
Warm regards,
Tower Team
I was on hold for 1.5 hrs
I was on hold for 1.5 hrs. Hours that I will never get back.
All I wanted to do was add a new car to our existing policy, but No I had to start another policy. Is a pain in the butt. We only wanted 1 policy !!!!!!
July 28, 2026
Reply from Tower
Hi Helen,
We're sorry to hear that you were unable to reach our team easily recently - this isn't the level of service we aim to provide.
Our policies are individual to each asset, unfortunately, we cannot insure multiple assets under one - however, we appreciate your feedback around this.
Thanks,
Tower Team
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