Travelstart Reviews 

My husband had for some reason got his first name twice on the ticket. I have been talking and chatting to Travelstart many times. They couldn’t help in changing. Recommended me to buy new ticket for 1500 dollars. In the end no problem when we got to the airport, would have been poor if I had listened to Travelstart. Very junior staff on their chat. Never again. Much better to book directly with airline.

The term flexible ticket cannot be used if the rules associated are so rigid. They offered me two other flights with the same problem that I had outlined. And the cancellation only refunds 50% in 6 months?!

Fraud! Doesn’t make sense to save 10-50 . Better go to the website of the airline so that you don’t lose fully your money

travelstarts website said payment did not go through. tried it again, same thing. meanwhile my bank informs me that the money came of twice! called travelstart 3x, Emailed 4x.send them bank statements. nothing from them. no manager available. no emails they get from me.
total fraud!
have to do a charge back now but sit without my funds for a month. never again.

The server changes flight itinerary without you having any control over it and whenever you call the centre you fall in a waiting que for 20 minutes without any success!! Please reframe from using this service!

Firstly they need to look at why it is such a mission to call in- they tell you how many minutes before you get helped eg 9 minutes before you can speak to a consultant, you wait for more than an hour and your call does not get answered it just switches off. No matter how many times you book a ticket, it's gets cancelled. There's a problem with their payment link that continuously says pending until it's just cancelled/ expired. There services honestly cause way too much frustration and hassle. I would NEVER recommend travel start to anyone. I would not want anyone to experience this frustrating and stressful service platform.

Booked a ticket in March 2020 which was subsequently cancelled. We went through all the processes at first to try and sell the ticket on to someone else when travel became possible again. That wasn't possible because every time someone wanted to purchase the ticket and do the name swap it was impossible to get hold of someone at Travelstart and the buyer would lose interest. Then we tried to get a refund for the tickets and they went round in circles until the time to get the refund from the airline expired and we no longer can be refunded. All the time they were going round in circles felt like a concerted effort to muck us about so that we would eventually not be eligible for a refund. Guys, book your tickets directly from the airline. Travelstart is redundant.

I bought a return ticket via Travelstart. The return flight was with CEM Air. Firstly, I will never ever fly CEM Air again. Beware their aircraft. They use small propeller aircraft and the one they put us was late because of technical issues. While taking off the pilot suddenly slowed down and turned around due to the same technical issue. They offloaded all passengers and we were taken back to the airport. They were unable to give us any indication as to what the status was and how long we would be delayed. People were infuriated. They missed connecting flights, meetings, etc and this airline was non-chalant. They offered refunds to us. This was 5 days ago. I keep being pushed from pillar to post by Travelstart and CEM Air. They have not communicated to us regarding refunds. When I called Travelstart customer service, the lady who assisted was full of attitude and argumentative. Basically saying that they contacted the airline and that I just have to wait until they hear back from them which could be never. My advice to you is do not use Travelstart or CEM Air.

Horrible experience. Over the last two years calls, emails and still no refund

I booked my flight ticket yesterday and something came up i asked them to cancel my booking so.i can sort out my issue well i tried calling the centre there was no response for hours then i contacted them through an email they responded and my issue was resolved the service was inconvenient but I'm glad i got it sorted in time

Repsonding to mail I received from travelstart on review from more than a year ago. If I could provide them with the booking number on a flight I booked 2,5 year ago!!!??? I'm still waiting for my refund, Indian call center can't help you to get in contact with Travelstart. Dear Travelstart, you have all my details, my phone number, everything to call me back and clarify. Why does it have to be such a struggle to get my 3.500€ back for almost 3 years now.

Have been waiting for 2 years for refund now they have closed their help e mail down.To phone there is a 40 min wait and phone cuts off.
Their is something happening in refunds that I believe is underhanded . I think the cash is being stolen.
Now Standard Bank are recommending them they must be crazy

Bad customer service! They are forcing me to apply for a refund at the airline even as this is their job. If something is jumping out of the plans you wont get your rights!

Even if Travel Starts fare is R20 000 cheaper than the airline directly, I would STILL NOT USE THEM EVER AGAIN. Their service is pathetic, nobody at this company has any idea what is going on.

STAY AWAY FROM TRAVELSTART

0/5 stars

Horrible experience booking through this company!
Very surprised this isn't a scam company, it sure seems like it. They managed to screw up my booking and sent me an email my payment didn't go through with no suggestion on how to fix this, and I am still not sure if I am making a double booking for the same flight...
The form for contact as soon as you press send a message also does not confirm that the message went through. What a nightmare!

If there was a minus star I would have chosen that one. Customer service is so bad!!!! I booked two flights with one additional baggage to each flight, however, travelstart went and put both baggages on the one flight and expect me to pay for an additional baggage after they ignored my several correction requests. terrible company. Would not recommend at all.

Avoid at all costs. We made a mistake in our departure date. It was cheaper to cancel our entire flight and pay the penalties, and book new flights, than to change the departure date through Travelstart. Despite the big difference in the cost of flights on the airline's website for different dates, Travelstart quoted the same flight change fee for every date we enquired for. In addition, it is almost impossible to get hold of them by phone with ridiculous long waiting times.

The most ridiculous bunch....Debit my account twice, then you can't get hold of the call centrw unless you can hang onto your phone for 40 - 63 minutes... should you be so darn lucky to speak to a living soul that can actually do something aout the issue....

My friend booked bus tickets and the money got deducted off her account yet no verification off the tickets,we called and got told the seats are already fully booked and our seats go cancelled, so why did they take the money in the first place if they knew the situation. Biggest scam ever!!!!

Booked with them BC a month ago, best deals and no issues. A quote for date change was prohibitively expensive though, but I will definitely use them again, in fact have done so already and booking has been confirmed directly with the airline.
Legitimate site.