We have just booked again, maybe the 7th time. So Marella are doing something right. The experience is very personal and friendly. The ships are large enough to dine and drink in different venues, b... See more
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From beginning to end, from booking to jumping into the pool. TUI has always made our experience flawless. We love our local TUI team in our local travel agents shop, we don't book online because we f... See more
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Excellent service from the team in Cheltenham. Having a disabled husband they have done everything they can to find us the holiday we want with the facilities we need. They took care of booking everyt... See more
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After looking at holidays for a while we went on the TUI site, easy to use, liked that you can chooses certain flight times and budget, found a holiday that suited our 'tick list '. We booked on the a... See more
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Company details
Written by the company
You can have confidence you’ve made the right choice when you book with TUI. We’re here to make holidays feel easier from the start, with transparent pricing, luggage and transfers included, and 24/7 support whenever you need us. Every trip is ATOL‑protected and supported by ABTA guidance, giving you trusted reassurance from the moment you book. We focus on building more into every holiday. That means clear choices, helpful guidance, and key essentials sorted long before you travel. Our teams bring real expertise whether it’s matching you to the right destination, helping families find the right resorts, or offering support for travellers who may benefit from a little extra assistance. Many of our hotels also provide activities and kids’ clubs led by trained experts, creating experiences that work for everyone. Our hotels are chosen with care, featuring the things people tell us make their break feel special: family‑friendly rooms, swim‑up or private‑pool options, foodie‑approved dining, and resorts with waterparks, slides or relaxing pools depending on where you choose to go. From booking boarding and beyond we focus on removing stress and amplifying the joy , so you get more peace of mind, more value, and more of that holiday feeling sooner.
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Luton, United Kingdom
- www.tui.co.uk
4.6
Excellent
200K reviews
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Amanda was very helpful & we booked the…
Amanda was very helpful & we booked the holiday cruise we wanted
August 14, 2026
Reply from TUI
Hi John,
Thank you for your kind words! I'm really glad to hear that Amanda was so helpful and that you managed to book the exact holiday cruise you were after. Helping you secure your ideal trip is what we're all about, so it's brilliant to know she made the experience so positive 😊
Thank you again for choosing to book with us, and I hope you have an amazing time on your upcoming cruise!
Kind regards,
Lauren
Customer Service Advisor
TUI GROUP
TUI UK & Ireland
Everything was perfect but let down by…
Everything was perfect but let down by the entertainment especially as it was new year ,have been on loads of marella cruises entertainment was excellent
August 11, 2026
Reply from TUI
Hi Les,
Thanks for taking the time to share your thoughts with us.
I'm really glad to hear that overall everything was perfect, though I'm very sorry the New Year's entertainment didn't live up to your expectations this time. Having sailed with Marella before, you know the high standard we aim for, especially during special occasions, so it's disappointing to know this didn't quite hit the mark for you.
We really appreciate your feedback as it helps us monitor and improve our onboard experiences. Thank you again for choosing to cruise with us, and we can't wait to welcome you back on board again soon 😊
Kind regards,
Lauren
Customer Service Advisor
TUI GROUP
TUI UK & Ireland
Very informative
Very informative, nothing was too much of a bother and very friendly.
August 8, 2026
Reply from TUI
Hi Joanne,
Thanks for taking the time to share your feedback! I'm really glad to hear that our team was so friendly, informative, and happy to go the extra mile for you. Making sure you feel well looked after is always our main priority, so it's great to know you had such a positive experience 😁
Thank you again for choosing to book with us. Wishing you a fantastic time on your upcoming holiday!
Kind regards,
Lauren
Customer Service Advisor
TUI GROUP
TUI UK & Ireland
Fantastic 😀👍
July 31, 2026
Reply from TUI
Hi there,
Thanks for the positive review! 😁
I'm really pleased to hear that you had such a fantastic experience with us. Making sure everything goes smoothly is always our top focus, so it's brilliant to see your feedback.
Thank you again for choosing to book with us, and I hope you have a wonderful time on your upcoming holiday!
Kind regards,
Lauren
Customer Service Advisor
TUI GROUP
TUI UK & Ireland
Very easy booking process
Very easy booking process and easy to find what we were looking for.
August 14, 2026
Reply from TUI
Hi Jim,
Thanks for leaving us a review! I'm really glad to hear that you found the booking process so easy and straightforward. Helping you quickly find exactly what you're looking for is always our goal, so it's great to know everything went smoothly for you 😊
Thank you again for choosing to book with us. I hope you have a brilliant time on your upcoming holiday!
Kind regards,
Lauren
Customer Service Advisor
TUI GROUP
TUI UK & Ireland
The agent was excellent
The agent Sharon was first class and I got a better deal than expected
August 14, 2026
Reply from TUI
Hi Terry,
Thanks for taking the time to share your feedback! I'm really pleased to hear that Sharon was first class and helped you secure an even better deal than expected. Finding the right holiday at a great price is always our goal, so it's brilliant to know she took such good care of you 😁
Thank you again for choosing to book with us. Wishing you a fantastic time on your upcoming trip!
Kind regards,
Lauren
Customer Service Advisor
TUI GROUP
TUI UK & Ireland
Reply from TUI
Hi Colin,
Thanks for taking the time to share your feedback with us.
I'm sorry to hear about the difference in seat pricing you've come across for your flight. As third-party seat pricing is set directly by the airline, it's out of our control, but we will pass your feedback along to our team where we can.
Thank you again for choosing to book with us, and I hope you have a fantastic time on your upcoming holiday.
Kind regards,
Lauren
Customer Service Advisor
TUI GROUP
TUI UK & Ireland
truro tui shop
People in the tui shop were all very helpful, got good advice and all sorted out quickly.
August 14, 2026
Reply from TUI
Hello Jason,
Thank you for taking the time to share your feedback 😊
We're pleased to hear that everyone in store was so helpful during your recent visit with us!
It's great to know that the team were able to get everything sorted quickly and make the process so straightforward for you.
Thank you again for your kind comments and for choosing TUI.
Kind regards,
Lucy
Customer Support Team
TUI GROUP
TUI UK & Ireland
The staff at your Chorley office were…very helpful
The staff at your Chorley office were very helpful.
Took their time finding good flights and accommodation suitable for us.
July 20, 2026
Reply from TUI
Hello Judith,
Thank you for taking the time to share your feedback 😊
We're pleased to hear that the team at our Chorley office were so helpful and took the time to find flights and accommodation that suited you. It's really seems that their care and attention helped you find the right holiday and made the booking process a positive experience.
Thank you again for your kind comments and for choosing TUI. We hope you have a fantastic holiday! ✈️☀️
Kind regards,
Lucy
Customer Support Team
TUI GROUP
TUI UK & Ireland
We always use Leanne in our local St…
We always use Leanne in our local St Austell store as she goes above and beyond in offering a super friendly service. Never had any problems with holidays from TUI - either with booking or holiday itself.
August 14, 2026
Reply from TUI
Hello Sarah,
Thank you for taking the time to share your lovely feedback 😊
We're so pleased to hear that Leanne in our St Austell store continues to provide such friendly and helpful service, its so reassuring to know that you've consistently had positive experiences with both her and TUI. We'll be sure to pass your kind comments on to Leanne, as we're sure she'll be delighted to hear them.
Thank you again for your continued loyalty and for choosing TUI. We look forward to helping you plan many more fantastic holidays in the future! ✈️☀️
Kind regards,
Lucy
Customer Support Team
TUI GROUP
TUI UK & Ireland
First time doing a stay and cruise
First time doing a stay and cruise. We enjoyed it so much we have booked already for next year. We stayed in Corfu at the Tresea 2 which we absolutely loved only complaint we arrived at 10.30pm and nothing not even a bottle of water left for us, and we had paid for Half board. Boarded the Marella Voyager a week later and we absolutely loved the whole cruising experience,the staff were fantastic and we really enjoyed the entertainment. Looking forward to next year again on the Marella Voyager.
July 10, 2026
Reply from TUI
Hello Angela,
Thank you for taking the time to share your detailed feedback 😊
We're so pleased to hear that your first time doing both a cruise and beach holiday was such a success and that you've already booked to do it all again next year!
It's wonderful to hear how much you enjoyed your stay in Corfu and that the Marella Voyager cruise was an added bonus.
We appreciate that arriving late and finding no refreshments waiting for you was disappointing after your journey, and will be sure to pass your comments on, as this feedback is very helpful.
Thank you again for sharing your experience and for choosing TUI and Marella Cruises. We hope you have another fantastic stay and cruise next year! 🚢✨
Kind regards,
Lucy
Customer Support Team
TUI GROUP
TUI UK & Ireland
The guy's at Tui blackburn are always…
The guy's at Tui blackburn are always great and eager to help and knowledgeable about all different types of holidays
Thanks again to Shannon
August 14, 2026
Reply from TUI
Hello Damon,
Thank you for taking the time to share your lovely feedback 😊
We're so pleased to hear that the team at our Blackburn store are always eager to help and that you always appreciate their widespread knowledge always gives you confidence to book!
It's great to know that their friendly and helpful approach continues to make such a positive difference when you're planning your holidays. We'll be sure to pass your kind comments on to the team.
Thank you again for your continued support and for choosing TUI.
Kind regards,
Lucy
Customer Support Team
TUI GROUP
TUI UK & Ireland
My overall experience at the Palm Beach…
My overall experience at the Palm Beach hotel was very good the staff and entertainment team made it excellent for me but there was somethings about my holiday that I didn't like . The beach was a massive let down in fact that weren't a beach that was a very dirty place with sand. The rooms in the hotel could do with a bit more updating. The food was incredible the chefs there are incredible.
August 4, 2026
Unprompted review
Reply from TUI
Hello Tricia,
Thank you for taking the time to share your detailed feedback 😊
We're pleased to hear that your overall experience at Palm Beach was very good and that the hotel staff and entertainment team helped make your holiday such an enjoyable one.
It's fantastic to hear your kind comments about the food and the chefs – we're sure they'll be pleased to know how much you appreciated the quality of the meals.
We're sorry, however, to hear that the beach was such a disappointment and that you felt it was not up to the standard you expected. We also appreciate your comments regarding the condition of the rooms and the improvements you feel could be made.
Thank you again for taking the time to share both the positive and constructive aspects of your experience. Your feedback will be shared with the relevant teams and hotel partners for review.
Kind regards,
Lucy
Customer Support Team
TUI GROUP
TUI UK & Ireland
TUI travel agent helped us change our…
TUI travel agent helped us change our destination in November no problem
August 7, 2026
Reply from TUI
Hello Derek,
Thank you for taking the time to share your feedback 😊
We're pleased to hear that our team were able to help you make changes to your upcoming holiday plans. It's great to know that the process was handled smoothly and that you received the support you needed to make the change.
Thank you again for your kind comments and for choosing TUI. We hope you have a fantastic holiday in November! ✈️☀️
Kind regards,
Lucy
Customer Support Team
TUI GROUP
TUI UK & Ireland
Brin I always receive excellent personal…
I always receive excellent personal service from tui Queen Street staff 👏
August 7, 2026
Reply from TUI
Hello there,
Thank you for taking the time to share such a lovely review 😊
We're so pleased to hear that your local TUI store continues to provide such friendly and reliable service whenever you visit.
It's wonderful to know that you feel confident returning to the team and that their consistent support makes planning your holidays that little bit easier. We'll be sure to pass your kind comments on to the store team.
Thank you again for your continued support and for choosing TUI. We look forward to helping you plan many more fantastic holidays in the future! 💙✈️
Kind regards,
Lucy
Customer Support Team
TUI GROUP
TUI UK & Ireland
As Always Excellent booking experience:))
As Always Agent was polite, friendly and professional taking time to answer questions and explaining what other things you have offer to make a difference to our holiday:))
August 5, 2026
Reply from TUI
Hello Caron,
Thank you for taking the time to share your lovely feedback 😊
We're so pleased to hear that our member of staff assisting you was so friendly taking the time to answer your questions and explain the different options available to help make your holiday even more special.
Providing knowledgeable and personalised support is something we always strive for, so it's wonderful to know this made such a positive difference to your experience.
Thank you again for your continued support and for choosing TUI. We hope you have a fantastic holiday! ✈️☀️
Kind regards,
Lucy
Customer Support Team
TUI GROUP
TUI UK & Ireland
Price matched for me
Price matched for me. Swift and efficient, listened to what i required.
August 6, 2026
Reply from TUI
Hello Donna,
Thank you for taking the time to share your feedback 😊
We're delighted to hear that our team were able to price match and find you the best deal for your upcoming holiday!
It's great to know that they listened to what you needed and made sure your requirements were taken into account throughout the booking process.
Thank you again for your kind comments and for choosing TUI. We hope you have a fantastic holiday! ✈️☀️
Kind regards,
Lucy
Customer Support Team
TUI GROUP
TUI UK & Ireland
Superb as always roll on d-day can’t…
Superb as always roll on d-day can’t wait to fly out
August 7, 2026
Reply from TUI
Hello Gary,
Thank you for taking the time to leave us your feedback.
We’re really pleased to hear that you had such a great booking experience with us recently, and the knowledge from our team really meant you booked with confidence!
It’s always a pleasure to be part of our customers booking experience, so this is really lovely to hear.
We’d like to thank you for choosing TUI and we can’t wait to take you away on holiday with us.💙
Kind Regards and many thanks,
Lucy
Customer Support Team
TUI GROUP
TUI UK & Ireland.
Ease of booking excellent process
August 14, 2026
Reply from TUI
Hello Peter,
Thank you for taking the time to leave us a review. We're always keen to hear about our customers initial experience with us.
We're so happy to hear that you found it easy to book with us, we understand that booking a holiday is an exciting time so we're happy to know that we're able to make this as easy as possible.
We’d like to thank you for choosing TUI and we can’t wait to take you away on holiday with us. 🤗💙
Kind Regards and many thanks,
Lucy
Customer Support Team
TUI GROUP
TUI UK & Ireland
I had an amazing holiday at Venus splash…
I had the best holiday at Venus splash hotel in Hammamet.. I loved it so so much I booked it again for next year within 2 days of arriving ..
In the restaurant akrem was absolutely amazing helping my children and myself always available to help no matter what seat and water was always ready for us he really does just a wonderful job should be reward led for such hard work efforts even at lunch down ar beach bar always happy just makes your days
And well the bar staff at pool najem was jsit the main man for serving us and what a job he done like … specially in the heat wave we were getting ..
And what can I say about the entertainment team well they are just about class they absolutely made my day my daughter does not talk to anyone and they brought her out her shell she was a completely different child it was such a blessing to see , Omar and Diaz and simo were just out of this world they made you all so welcome the whole team did bit these 3 just made me and my kids soooo welcome amd I can’t wait to soo them all again next year i made a lot of great friends within the staff from here and in just meeting people i made friends for life … I honestly can’t wait to return .. my place is now Tunisia all the time and this hotel ..
The hotel itself is just an amazing place couldn’t ask for anymore and all staff are so helpful and couldn’t do enough for you so until next year Venus splash..
I can’t wait .. I’m just so excited
August 3, 2026
Reply from TUI
Hello Bianca,
Thank you for taking the time to share such a wonderful and detailed review 😊
We're so pleased to hear that you had such an amazing holiday and that you enjoyed your stay so much you've already booked to return next year!
We're touched by your comments about the entertainment team and the difference Omar, Diaz and Simo made to your daughter's experience. Knowing that they helped her come out of her shell and enjoy herself is wonderful to hear, and we're sure they'll be thrilled to know the positive impact they had on your family.
It sounds like the whole hotel team helped make Tunisia feel like a second home for you, and we're so pleased to hear you've made such wonderful memories and friendships along the way.
Thank you again for your fantastic recommendation and for choosing TUI. We can't wait to welcome you back to Venus Splash next year! ✈️☀️
Kind regards,
Lucy
Customer Support Team
TUI GROUP
TUI UK & Ireland
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