TUI Reviews 

I had a voucher to use towards my booking. I was having issues entering the voucher online so called TUI. I spoke to somebody (can't remember her name) who helped with the above and completed my booking. Very pleased with the service that I got.

Booked on line, Tui app does not always make completion easy.

So when into Tui store, for much needed help.

The staff in the Peterborough store are fantastic and far more helpful than an AI generated so called APP...

The TUI booking process was very simple through the App, and the process of passenger details and the actual payment is straight forward. However the App could be slightly better by detailing additional costs in particular when flying with Third Party Airlines. Also when perusing flights the Carrier changes, for the same departure date.
For example it will list a flight with a Third Party carrier, with additional options to tailor departure time, change airline etc, and the +- the cost, but it doesn't state why a cost difference. Extra baggage, Business Class? Who knows?
Have a look one day, flying with xx airline, look the following day, same details, date etc, different airline. Look the following day, back to the original airline.
Easy booking and paying, just confusing info on the App at times.

The whole booking on line process was so easy .

Sam was wonderful, gave me details on the hotel as well as restaurant recommendations as she has also visited previously. She got me the best deal and arranged the full package including insurance and gave me details for a travel card and currency.

Ticked all the boxes .Bhx Tui flights great times for both flights. All inclusive adult only hotel and the only weekend could do in September

Really easy to book online and we got a good deal. Usually book through TUI, their aircraft are Boeing which tend to have a little more room and the holidays are usually spot on

Excellent service from staff at Telford Town Centre.

Very easy to trawl holidays...no fancy jargon..all dates given a price.

Lovely lady amada very helpful

Jenna I think her name was, was very good. She was very patient waiting for her call to ge taken by the main office. We was actually more knowledgeable than the person she got through to.

We have flown and taken full holiday packages with Tui for a number of years. There has never been a cause for complaint, your staff throughout are always friendly and helpful. The destinations and prices are always competitive and Tui are great at giving us great offers and sometimes extras along the way that we did not expect. The booking process is user friendly and extremely easy, we have the Tui App on our phones and we find this to be informative and easy to navigate.
We have just booked our next trip with TUI and will continue to do so. Thank you.

Very helpful staff at the Metrocentre

Just returned from a Tui package holiday and have been disgusted with the dismissive service we have received when reporting a serious issue with the holiday. We got a call deeply apologising for our ruined trip and therefore acknowledging that the problems had occurred but were told that we wouldn't get any compensation/refund and when we asked why, they said that company policy was that they couldn't tell us. We asked how we can escalate the matter and were told that there was no option and whoever we speak to at Tui would give us the same response. We asked for information as to who else we can report the matter to outside of Tui and were told we would be emailed information. This did not happen and the email we got to confirm the call we had totally misrepresented the nature of the complaint. I have been booking holidays with Tui for over 30 years because of their good reputation. This has now been ruined and I would be extremely unlikely to book with them again and advise others likewise.

I would like to take the opportunity to specifically thank and commend Ethan, the manager who assisted us at Gatwick Airport today.

After a very difficult and stressful situation, Ethan was genuinely exceptional. He was extremely professional, patient, kind and respectful throughout the entire process. Rather than simply dismissing our concerns, he took the time to properly understand what had happened, made multiple calls and enquiries, and personally followed up on the situation until he was able to establish that the passenger change was possible.

Even when the situation became complicated, Ethan remained calm and continued trying to find a solution. He went above and beyond what we expected from a member of staff, and his attitude made a huge difference to us.

I would strongly recommend that Ethan’s professionalism and efforts are recognised internally. Staff members who treat passengers with this level of patience, respect and dedication deserve to be acknowledged.

Thank you, Ethan, for genuinely trying to help us when we needed it most.

Kind regards,

Saran

Saona Island catamaran cruise with private beach area and lunch.
12 hour day. Sold as premium experience. No entertainment on boat to Island. Usual snorkel at dead coral reef while rep throws food in sea to attract some fish. Then second stop stand on sand bank in sea with 10 other boats. Very sparing with the drinks unless rum and coke. Ran out of beer on boat, on the island and on the return boat. Had to wait for food which was very basic. Beach full of sea grass, toilets were disgusting. The rep seemed to primarily be interested in how many 10 dollar piña colada pineapples he could sell while on the coach and beach as he is clearly getting a kick back. He did not tell anyone where the bar was until he'd done most of the piña colada's. Saona island at least where we were, they just discard the old coconuts palm leaves etc along the back of the beach, looks horrible. Beach was quite stony. Catamaran on way back was fun. Nearly £280 for 2 people, absolute rip off, there must be much better options out there. Travel on coach must have been at least 4 hours of the trip overall. Cannot recommend at all.

We went into TUI Selly Oak late Sunday afternoon to book a break for September. Was greated by Bethany with a smile and who helped us to find the holiday which best suited our needs.
Even though we were very indecisive Bethany was more than happy to accomodate us and keep looking.
Great experience from start to finish and cant wait for our holiday to begin.

This is the first time I have booked a holiday with Tui. The booking process was very easy and was able to do it all through the app. Overall it was a good holiday but got off to a bad start as my daughter’s suitcase got lost. When the carousel at Alicante airport stopped, we knew there was a problem. This was made even worse by the fact that there were no Tui staff around to inform of the situation. In contrast there were lots of Jet2 staff hanging around the baggage area. It was also not made obvious where I would need to go with the issue. I did eventually find a rep who was able to help. This did cause a delay to our transfer though and the other passengers seemed rather annoyed when we did eventually get on the bus. The Tui rep at the hotel -Denise, was incredibly helpful and supportive throughout, really cannot fault her, she is a real credit to Tui. We did eventually get the suitcase two days later and Tui did provide some compensation. However it did mean that our fist and second day was mostly looking around for new clothes and toiletries for my daughter. Check in staff at the airport were great as were flight staff. I was a bit disappointed that the on board wifi did not seem to properly work though. Overall, we did still enjoy our holiday and I would consider Tui in the future, it’s just a shame that we got off to such a negative start.

Everything was really well communicated, reasonable and for a solo traveller that's amazing!