Very quick and easy to follow, even for visitors from outside of Germany. Only minor gripe was that it was not possible to download the digital pass to my Apple wallet.
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See what reviewers are saying
I think the service and pass works fine, but I was disappointed when I purchased my pass to find that the activity I intended on booking was already sold out for the day (Acropolis entry in Athens). H... See more
Company replied
The pass is good, but it does not guarantee the availability of bookings, even when reserved well in advance. Sometimes, bookings are cancelled at the last moment despite being confirmed. Overall,... See more
Company replied
Online Group booking ticket for Munich card did not give me the option to add the other members of my party to the pass. I emailed them and they were quick to respond and ensured me that I have the... See more
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Company details
About Turbopass
Written by the company
Contact info
Niederwall 53 , 33602, Bielefeld , Germany
- kontakt@turbopass.com
- turbopass.com
4.0
Great
5K reviews
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Replied to 98% of negative reviews
Typically replies within 1 week
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I was easily able to purchase the pass
I was easily able to purchase the pass, but I haven't been able to use it yet.
July 22, 2026
Reply from Turbopass
Thank you for your feedback! 😊
We're glad to hear that purchasing your pass was quick and easy. We hope everything goes just as smoothly when you start using it. If you have any questions before or during your trip, our support team will be happy to help.
Best regards,
Your Turbopass Team
Very quick and easy to follow
Very quick and easy to follow, even for visitors from outside of Germany. Only minor gripe was that it was not possible to download the digital pass to my Apple wallet.
July 26, 2026
Reply from Turbopass
Thank you for your feedback! 😊
We're happy to hear that you found the process quick, easy to follow, and accessible even as an international visitor. We appreciate your note regarding the Apple Wallet option and will take this suggestion into consideration to further improve the digital pass experience.
Best regards,
Your Turbopass Team
Not worth your money!
Not worth your money!
I wanted to buy tickets for attractions in Athens, such as the Acropolis and the Acropolis Museum. While searching online, a pop-up for the TurboPass Athens City Pass appeared. At first, I thought it was an official city or government tourism pass, so I purchased it.
When I realized it was not an official pass, I immediately tried to cancel my order. I was told I would be charged a €30 cancellation fee per ticket, even though I had not yet received anything from them. Because of that, I decided to keep it.
I selected a 9:00 a.m. entry time for the Acropolis and activated the audio guide included with the pass. On the day of our visit, after walking from our hotel to the Acropolis, I presented my QR code and discovered that my entry time had been changed to 12:00 p.m. without my knowledge. I was extremely frustrated because I had planned my day around the 9:00 a.m. entry, and I would never have chosen noon in the middle of the summer heat.
To make matters worse, I later found out that the audio guide they advertised as part of the pass is actually included with the standard €30 Acropolis ticket. I had paid over $100 USD for the pass.
During our four-night stay in Athens, we used the pass for only three things: the Acropolis, the Acropolis Museum, and the hop-on, hop-off bus. The pass also includes attractions like the Museum of Illusions, but unless you have several extra days in Athens, I don’t think they’re worth sacrificing time that could be spent visiting the city’s historical sites. Even after four nights, we still didn’t have enough time to see everything we wanted.
The hop-on, hop-off bus can be purchased separately for about €12, making it a much better value.
Overall, I found the TurboPass Athens City Pass to be misleading, overpriced, and poor value for money. I would not recommend purchasing it.
July 8, 2026
Unprompted review
Reply from Turbopass
Thank you for your wonderful feedback! 😊
We're delighted to hear that you had such a great experience with our service. Your recommendation means a lot to us, and we truly appreciate your trust. We hope to welcome you again on your next trip!
Best regards,
Your Turbopass Team
Activity availability
I think the service and pass works fine, but I was disappointed when I purchased my pass to find that the activity I intended on booking was already sold out for the day (Acropolis entry in Athens). Had I known or there was an option to check availability prior to purchasing I would have purchased a different product, as I ended up not getting the value from this pass and had to find an alternative which cost more money 😔. It was too late to cancel before I realised unfortunately.
July 24, 2026
Reply from Turbopass
Thank you for your honest feedback. 😊
We're sorry that the Acropolis entry was no longer available on your preferred day. As availability is managed by the attraction, popular time slots can sell out quickly. We appreciate your suggestion about displaying availability before purchase and will take it into consideration to improve the booking experience for future customers.
Best regards,
Your Turbopass Team
We purchased the Turbo pass for Rome. Don't do this
We purchased the Turbo pass for Rome.
A few things went wrong.
When you purchase the ticket, it does not!!!!!! say that you have to fill in your passport names!!!!. It only says....first name.
We stood at the Colloseum and they didn't let us in. Because our first name is not the same as our birthday names in our passports We had to buy new tickets.
And when we complaint by turbopass, you get the same answer as in all the reviews...we're sorry.
But that doesn't help. They say it's clear what name you have to fill in when you purchase a card, but that is not true!!!
Furthermore, you buy an expensive card and you can have to tickets online and the other tickets you have to get in person. Also not clear on the website.
It's cheaper to make several reservations for everything you want to visit. So please do not buy this card.
The service is not good. They're only sorry, but they do nothing to help you.
I will share this on my Instagram and with all my friends , relatives etc. Do not buy a turbo pass.
A very disappointed customer
July 24, 2026
Unprompted review
Reply from Turbopass
Thank you for your wonderful feedback! 😊
We're delighted to hear that you found the pass easy and fast to use and that you felt it offered great value for money. We hope you had a fantastic experience and look forward to welcoming you again on your next trip!
Best regards,
Your Turbopass Team
Very easy and fast.
July 22, 2026
Reply from Turbopass
Thank you for your great feedback! 😊
We're delighted to hear that the booking process was very easy and fast. That's exactly the experience we aim to provide. We hope you have a fantastic trip and enjoy using your Turbopass!
Best regards,
Your Turbopass Team
Reply from Turbopass
Thank you for your great feedback! 😊
We're delighted to hear that you found the pass to be both good and affordable. We hope you had a fantastic trip and look forward to welcoming you again on your next adventure!
Best regards
Your Turbopass Team
Online Group booking ticket for Munich…
Online Group booking ticket for Munich card did not give me the option to add the other members of my party to the pass.
I emailed them and they were quick to respond and ensured me that I have the correct product.
July 19, 2026
Reply from Turbopass
Hello,
thank you for your feedback!
We are glad to hear that our team was able to quickly assist you and clarify your questions. For the Munich Card Group Ticket, it is not necessary to add each individual person to the pass – the ticket is valid for the entire group (up to 5 people) and can be used together when traveling.
We hope you have a wonderful time in Munich and enjoy your experience with the Munich Card!
Best regards,
Your Turbopass Team
Reply from Turbopass
Thank you for your wonderful feedback! 😊
We’re delighted to hear that you found the best deals and everything you were looking for. We hope you'll have an amazing experience and look forward to welcoming you again on your next trip!
Best regards
Your Turbopass Team
Overall this pass was worth it, with one caveat.
Overall this pass was worth it. We had a great time in Venice, and with selecting the water transport in this pass we were able to make the most of our time.
If I have to give a criticism, I'd like to point out how the Doge's Palace & Correr Museum (as well as other Saint Mark's Square Museums) tickets are issued. The main issue is when you go to the Doge Palace, they also print the rest of the Saint Mark's Square museums tickets at the same time. Further they do not mention that the other Saint Mark's museums ticket is only valid for 24h after being printed. We were disappointed when we arrived at the Correr Museum the next day (28h after our visit to the Doge's Palace) to have the ticket be invalid and therefore could not enter the Correr, National Archaeological, or Marciana National Library museums as they are all connected. I think this information needs to be specifically noted on the website so everyone is aware of the time limits to assist in planning their visit.
Other than that you have to pickup your tickets at the ticket booth, which isn't a big deal and the rest of the instructions given are very well detailed to access all of the attractions.
July 10, 2026
Unprompted review
Reply from Turbopass
Thank you very much for your detailed feedback! 😊
We’re delighted to hear that you had a great time in Venice and that the pass, especially the water transport option, helped you make the most of your visit.
Thank you as well for your valuable suggestion regarding the Doge’s Palace and St. Mark’s Museums tickets. We understand how disappointing it must have been to discover the 24-hour validity only after your visit. Your feedback is very helpful, and we will review how this information is communicated to make it clearer for future customers.
Best regards
Your Turbopass Team
Good Product, Let Down by Customer Service
The pass is good, but it does not guarantee the availability of bookings, even when reserved well in advance. Sometimes, bookings are cancelled at the last moment despite being confirmed.
Overall, the tour representatives are helpful and professional. However, a few employees, such as Mr. Hunter, are extremely rude and lack basic courtesy and professionalism.
On the other hand, the Turbo support team is excellent and has been very helpful.
July 11, 2026
Reply from Turbopass
Thank you for your detailed feedback. 😊
We’re glad to hear that you found the pass useful and that our Turbo support team was able to assist you. At the same time, we’re very sorry to learn about the last-minute booking cancellation and your experience with one of the tour representatives. We understand how frustrating this can be, especially when your plans have been made well in advance.
Your feedback is important to us and will be shared with the relevant partners to help improve the overall customer experience.
Best regards
Your Turbopass Team
service needs to be improve!
The service needs to be improve. Money you charged the service is not much.
Customer support too late to help. Our holiday already ended. Yes, 10% refund as promised after we are stress out. Thanks.And of the day time is cold, money is next. We can’t cancel our plane ticket. God bless you.
July 8, 2026
Reply from Turbopass
Thank you for your feedback. We’re sorry your experience started this way. As discussed, we were able to resolve the issue together immediately and provide a solution as quickly as possible. Our support team is always committed to helping our customers, and we appreciate the opportunity to assist you.
Best regards,
Your Turbopass Team
Great experience with TurboPass in Munich
I had a great experience with TurboPass Munich City Pass. Everything worked exactly as promised. I simply showed the QR codes at the ticket counters and the staff issued my tickets without any issues. I had access to almost every major attraction and museum in Munich, which made sightseeing incredibly easy and stress-free. It's also excellent value for money. If you plan on visiting several attractions, you'll end up spending around the same amount (or even more) buying individual tickets, so the city pass is definitely worth it. I highly recommend it to anyone visiting Munich who wants a convenient and cost-effective way to explore the city.
June 28, 2026
Reply from Turbopass
Thank you so much for your wonderful feedback! 😊
We’re delighted to hear that your experience with the Turbopass Munich City Pass went exactly as expected and that everything worked smoothly for your visits. It’s great to know that you were able to enjoy the attractions stress-free and make the most of your time in Munich.
We also truly appreciate your comments about the value and convenience of the pass – this is exactly the experience we aim to provide.
Thank you again for your recommendation, and we hope to welcome you on another Turbopass adventure in the future!
Best regards,
Turbopass Team
Excelent card with many discounts in…
Excelent card with many discounts in museums, day trips, etc. but its real usefullness is the uncounted use of U Bahn, S Bahn, buses, trams in the area you select.
June 28, 2026
Reply from Turbopass
Thank you for your feedback! 😊
We’re glad to hear that you found the card useful and that you appreciated both the discounts and especially the unlimited use of public transport such as U-Bahn, S-Bahn, buses, and trams in your selected area. That flexibility is indeed one of the key benefits of the pass.
Best regards
Your Turbopass Team
The booking process was convenient and…
The booking process was convenient and very fast.
July 3, 2026
Reply from Turbopass
Thank you very much for your kind feedback!
We are glad to hear that you found the booking process convenient and fast.
If you have any questions, please feel free to contact us anytime at kontakt@turbopass.com – we are always happy to help.
Kind regards
Your Turbopass Team
The card was simple to purchase and…
The card was simple to purchase and easy to use. Peace of mind using public transit and at museums. Thank you!
June 27, 2026
Reply from Turbopass
Thank you very much for your kind feedback!
We’re glad to hear that everything worked smoothly for you and that you felt well supported during your trip. That’s exactly the experience we aim to provide.
We hope you had a wonderful time exploring the city and would be happy to assist you again in the future.
Kind regards
Your Turbopass Team
It was easy to purchase and I love how…
It was easy to purchase and I love how you are so detailed on how to use the card at the different venues. You are very good at being detailed on where to meet for certain events.
July 1, 2026
Reply from Turbopass
Thank you very much for your kind feedback!
We’re glad to hear that everything was straightforward for you and that the information provided helped you feel well prepared during your visit. Clear communication and smooth experiences are exactly what we aim for.
We hope you had a great time exploring and would be happy to welcome you again on your next trip.
Kind regards
Your Turbopass Team
Easy and fast to buy
June 27, 2026
Reply from Turbopass
Thank you very much for your feedback!
We’re glad to hear that everything was quick and straightforward for you.
If you have any questions in the future, please feel free to contact us anytime at kontakt@turbopass.com – we’re always happy to help.
Kind regards
Your Turbopass Team
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