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Review summary

Created with AI, based on recent reviews

Evaluating 99 reviews, most reviewers were let down by their experience overall. Consumers frequently complain about unhelpful customer support teams, completely unresponsive staff members, and endless technical issues while trying to log into the website, manage account settings, or update their personal information. Reviewers also struggle heavily with intrusive advertisements, broken verification systems, and frustrating moderation policies that significantly disrupt the daily viewing and streaming experience across the entire site. Some reviewers were happy with the platform because they can easily connect with different gamers worldwide, enjoy watching amazing content creators, and still find value in the vibrant online community and gaming ecosystem.

What people talk about most

Social media

Customers consistently note negative experiences with social_media, expressing deep frustration over unfair... See more

Website

Reviewers highlight negative aspects of the website, frequently describing the platform as completely broken... See more

User experience

Clients share negative opinions on user_experience, highlighting frustration with excessive ads, technical... See more

Customer service

Customers consistently express deep frustration and dissatisfaction regarding customer service. Reviewers... See more

Marketing

Consumers find marketing to be quite negative due to the unbearable volume of promotional content. Reviewers... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Twitch has no care for who or what are streaming on there platform, laws broken on stream with no bans from twitch, streamers stealing from stores , no penatly no ban, streamera sexually assualting so... See more

Rated 1 out of 5 stars

Twitch is a complete scam. Ads every 1–2 minutes — they claim it’s “supporting the streamer” but in reality it’s just Twitch lining their own greedy pockets. The viewing experience is unbearable, crea... See more

Rated 1 out of 5 stars

Untrustworthy platform! Woke policies! They ban whoever they want! Moderation team power hungry and unfair! Overloaded with ads! Open nudity on some channels! Blocking firefox users from using... See more

Rated 1 out of 5 stars

Trying to grow on Twitch feels pointless. You stream, put in hours, and nobody sees you unless you’re already big. Monetization is slow, payouts are weak, and the platform takes a huge cut while givin... See more


1.3

Bad

TrustScore 1.5 out of 5

1K reviews

5-star
4-star
3-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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1.3

All reviews

(1,204)

175 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 1 out of 5 stars

Twitch.tv is the most unsafe website

Twitch.tv is the most unsafe website I have ever been on. And they don't care. I almost lost my account because a streamer was viewbotting and had a fake "working" chat. He had 3500 views and was doing a very real-looking Valorant event. He was talking, chatting, etc. And he was promoting an event. Of course the whole website was fake. Got an email that my real email got changed to a different one. One thing that saved me was that I was still logged in and the fact that Riot has the best support ticket thing in the market. Literally, I told them it's my account, what skin I bought, who I played top with that account, etc. Just don't use twitch. Use youtube or don't watch streamers.

April 15, 2026
Unprompted review
Rated 1 out of 5 stars

Stole my money

Stole my money, gave me a 7 day free twitch turbo trial cancelled after 1 minute of use, two days later they took 20 euros from my account, said they would refund in under 10 business days, it has been 16 days/ 11 business days.

April 14, 2026
Unprompted review
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Rated 1 out of 5 stars

I would have given them no stars but…

I would have given them no stars but not an option. Someone stole my credit card information and made several purchases on Twitch. After investigating, the account was closed, Twitch refunded some of the money but not all of it. Out of 7 fraudulent purchases, I only received 5 refunds. They stopped responding to my requests. I guess I should be grateful for the 5 I received.

April 2, 2026
Unprompted review
Rated 1 out of 5 stars

CHOOSE ANOTHER PLATFORM!

Spent a year building a community on this platform. Got permanently banned with no explantion. Tried to appeal got some A.I response back. They don't give a single shit.

April 14, 2026
Unprompted review
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Rated 1 out of 5 stars

Twitch as a company is horrendous.

Twitch as a company per their customer service department is absolutely trash. They have banned my son for being under 13 twice now even though he is over 13. I contacted customer support to prove that he is over 13 and they wanted me to upload my ID so I sent them my ID all they kept sending back was we are unable to process your request please submit your documentation per the policy and I submitted it several different times and asked them what was wrong with my submission they kept sending me the same message verbatim over and over again I asked to speak to a supervisor or a manager they kept sending the same message over and over again regarding the ID submission. It is a horrible horrible company terrible customer service go to Kik or YouTube to stream.

April 3, 2026
Unprompted review
Rated 1 out of 5 stars

The ads are unbearable

The ads are unbearable. 2 minute ads every 5 minutes, horrible simp moderators who let sexual content exist so they can goon, extremely misandrist site overall, if you're an attractive woman you can say and do anything and only get a week ban. If you're a guy you can do something just remotely offensive and get perma banned.

March 28, 2026
Unprompted review
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Rated 1 out of 5 stars

Subscriptions

They make cancelling your subscription UNFINDABLE. I had to search up how to do it numerous because it is so unclear on how to do that just because they don't want to lose money. I had cancelled my subscription previously before the next billing date and it still took my money. Of course, this greedy site has a no refund policy no matter the issue. I do not recommend subscribing to your favorite streamers through twitch and if you would like to donate to them, find other ways. I am disappointed on customer service and everything.

March 24, 2026
Unprompted review
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Rated 1 out of 5 stars

garbage trash customer service full of…

garbage trash customer service full of idiots can't gey my twitch account back anymore because of phone number block they don't understand anything, and also they won't delete accounts if asked even with the right info they needed they are scumbags indeed

March 2, 2026
Unprompted review

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