Brought my KIA to T W White & Sons in Byfleet on a number of occasions. These guys are professional, courteous, and they just get the job done to a high standard. Be it a service or repairs. They... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Friendly with fantastic advice. Was able to take out 3 cars for a test drive on one visit. We were given a curtesy car when our newly purchased car went in for its checks. Nothing was too much trouble... See more
Company replied
From the very first engagement Mark Hammond at TW White in Bookham was the consummate professional. Friendly, easy to talk to, and clearly experienced, he made the decision to go ahead with the sale... See more
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These guys went above and beyond. Due to factors beyond anyone’s control the delay for my new car was shortened to the earliest time possible. Above and beyond. Literally. The staff at Mazda on my... See more
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Company details
Information provided by various external sources
Mazda, Suzuki New & Used Car sales in Surrey, South London and Kent. New Car Finance and Used Cars plus servicing and maintenance at T W White & Sons
Contact info
Barnett Wood Lane, KT22 7DG, Leatherhead, United Kingdom
- www.twwhiteandsons.co.uk
4.9
Excellent
410 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Completed successfully the task I…
Completed successfully the task I booked in for. Sadly it doesn’t always happen these days
July 9, 2026
Reply from T W White & Sons
Graham, thank you for sharing your positive experience of our Byfleet service operation. We hope to see you again in the future.
Reply from T W White & Sons
Bob, thank you for your high star rating for our Orpington service team, it is appreciated.
Reply from T W White & Sons
Michael, thank you for your feedback.
Service Plan
When I purchased the vehicle I indicated that I would be interested in purchasing a Service plan. The vendor said he would send it to me. Unfortunately he was killed some days later. Since, at present, I am not in the UK my friend contacted Mazda on my behalf and was informed that they would send me the required documentation. At present I have received nothing and no longer have any interest in purchasing a Service Plan. Other than this my experience at the Mazda dealership was very good.
May 16, 2026
Reply from T W White & Sons
Arthur, we do apologise that your service plan was not sorted out for you at the time, these were difficult and unusual circumstances. We're pleased that the rest of your purchasing experience was a good one.
Great customer service in relation to a great product
T W White is excellent. A small dealership operation, with an evident focus on delivering a great quality product in a very approachable and friendly way. I bought my new Mazda MX-5 from them in April 2026. The process through initial visit, test drive, decision, purchase and collection was straightforward, informed and friendly. A brief follow-up visit to rectify a small issue was smooth and very well-handled.
June 4, 2026
Reply from T W White & Sons
Ewan, our Bookham showroom team strives to deliver an excellent experience and we're so glad that you found this to be the case throughout your purchase. Don't hesitate to get in touch if there's anything additional that we can help with.
Great service from Harvey
July 2, 2026
Reply from T W White & Sons
Paul, thank you for your kind words for our Weybridge Mazda showroom team. We hope to be of service to you again in the future.
Reply from T W White & Sons
Sylvi, thank you, the Effingham Suzuki team really appreciate your 5 star feedback.
Great salesmanship very polite and make…
Great salesmanship very polite and make you very welcome and no pressure to buy and give you all info on your purchase highly recommended
July 2, 2026
Reply from T W White & Sons
Peter, thank you for your kind words regarding our Mazda showroom team. We hope to be of service to you again in the future.
The staff at Orpington are so friendly…
The staff at Orpington are so friendly and customer oriented and are happy to explain what work has been carried out .
June 25, 2026
Reply from T W White & Sons
Gordon, thank you for taking the time to let our Mazda service team know how they did. We are always more than happy to assist if anything else comes up.
I have already replied to a similar…
I have already replied to a similar questionnair butr here goes.j
June 25, 2026
Reply from T W White & Sons
David, yes apologies, that may have come from Mazda direct. But thank you for the 5 star response for our Bookham service team.
Great Service from Mark Hammond and the…
Great Service from Mark Hammond and the team. I bought a car and was very happy with the whole process start to finish. Thx again
July 2, 2026
Reply from T W White & Sons
Nicholas, that's great to hear. We're happy our Bookham Mazda showroom team provided you with such a positive experience.
Reply from T W White & Sons
Tim, thank you for your positive review of our Mazda servicing team. We look forward to your next visit.
The staff were very helpful and…
The staff were very helpful and informative whenever I needed to contact them. I bought the new car online and my old car was taken in part exchange without them seeing it.
July 2, 2026
Reply from T W White & Sons
Rob, we're glad to hear we delivered such a great Suzuki buying experience. Thank you for sharing your comments here for others to see.
Service carried out to my satisfaction
June 25, 2026
Reply from T W White & Sons
Anne, thank you we do appreciate your 5 star review.
Excellent Service
I have been using TW White in Bookham for many years both for purchasing cars and servicing. I have always experienced excellent customer service and knowledgeable staff. I would like to mention the young lad who collected and delivered my mx5 after its service who was a credit to the company.
June 25, 2026
Reply from T W White & Sons
Sally, thank you for your kind words and this wonderful review. We'll be sure to share your comments with the team.
One of the best places to buy a car…
One of the best places to buy a car nice staff good price very helpful and not pushy and yes I will buy there again plus nice coffee machine 😀
April 23, 2026
Reply from T W White & Sons
Gary, we're glad to hear our Effingham Suzuki team delivered such a great experience. Thank you for taking time to let others know about your experience with us.
Excellent service from initial call to collection.
Incredible service from the moment I called to the moment I collected my car.
Delightful front of desk staff. They gave me a loan vehicle for the day and listened to what I needed. Mechanic called to discuss the fault I had with the car. Car was valeted before being returned and I was issued with a comprehensive report.
Would not hesitate to use again or recommend.
March 26, 2026
Reply from T W White & Sons
Charlotte, our servicing team strives to deliver an excellent experience and are glad you found that to be the case during your visit. If we can help any further in the future, do let us know.
Reply from T W White & Sons
Martin, we appreciate your positive review about your recent servicing experience with us, thank you.
We had a good experience
We have a great experience, really clear, quick efficient process
June 18, 2026
Reply from T W White & Sons
Mrs Ewing, thank you for your kind words and this 5 star review for our Weybridge Mazda showroom team.
You were very helpful and very nice
You were very helpful and very nice
and not to pushy
May 4, 2026
Reply from T W White & Sons
Tony, thank you for letting our Suzuki Effingham showroom team know how they did. We do hope to see you again in the future.
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