Had a problem setting up auto-renewal and spoke with Vicky via email. She was quick and responsive, and really helpful! She explained simply for me and provided images for reference too. She even rais... See more
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Review summary
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It can be turgid renewing SPC especially when you have multiple ones The lead , Lijana , was thorough , interesting, up to date , encouraging and showed a huge breadth of knowledge of subject . Th... See more
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The tutor was clear with his instructions and made me feel comfortable even though I sometimes got in a bit of a twiddle with the chat box! The chat rooms were interesting. The information display... See more
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Throughly enjoyed the safeguarding course, taking some important advice back to raise. Although it's a 3hr course, this went quickly and the course was rolled out very effectively by the knowledgeab... See more
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Company details
- Charity
- Career and Education Provider
- Insurance Company
- Liability Insurance Company
- Sports Insurance Company
About UK Coaching
Written by the company
We Are The Team Behind The Coach
Coaches change lives.
We’re here to equip you with the tools, guidance, and resources to grow, thrive, and make a lasting impact.
No matter your sport, background, or role whether you're a coach, coach developer, exercise trainer, sports instructor, activity leader, volunteer, community sports leader, parent helper, or teacher we stand by you.
As the UK’s only independent representative body for coaches, we champion, support, and develop the entire coaching community, driving healthier, happier communities through great coaching.
Through UK Coaching Club, you gain exclusive access to expert insights, practical resources, and dedicated support—helping you navigate both your coaching journey and everyday life.
We’re building a thriving network where you’re never alone. From grassroots volunteers to paid professionals plus those who train and develop coaches we exist to inspire active, healthy communities.
Whatever your role, wherever you work, and whoever you empower we’re here to help you make a difference.
Support includes protection too. UK Coaching offers dedicated Fitness Insurance designed to safeguard coaches, instructors, and trainers when the unexpected happens. More than just a safety net, our insurance gives you peace of mind while enabling us to continue supporting a thriving coaching community.
We hear you. We see you. We support you. We represent you because we are you.
Our Vision, Mission, Purpose
Written by the company
- Vision
- To build a healthier and happier nation through great coaching.
- Mission
- To become the UK’s leading destination for learning and development, products, and services for the coaching workforce.
- Purpose
- To be here for the coach
Contact info
2 City Walk, LS11 9AR, Leeds, United Kingdom
- 0113 274 4802
- communication@ukcoaching.org
- www.ukcoaching.org
4.6
Excellent
717 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent course with good guidance.
March 17, 2026
Reply from UK Coaching
Thank you for taking the time to share your experience, this provides valuable insight to other coaches who are looking to undertake our learning. The UK Coaching Team.
Children’s Safeguarding
Facilitated excellently, really good small group work, excellent discourse.
April 6, 2026
Reply from UK Coaching
Thanks for sharing your feedback. It’s great to hear the session was facilitated so well and that the small‑group work and discussions really added to the experience.
Really appreciate you taking the time to leave a review. The UK Coaching Team.
Safeguarding …
The course covered all the relevant topics and made me think about how our club works and things that we can improve on
April 6, 2026
Reply from UK Coaching
Thanks for sharing your feedback. It’s great to hear that the course covered everything you needed and even prompted you to reflect on how your club operates. Knowing it helped highlight areas for improvement is exactly the kind of impact we hope for. The UK Coaching Team.
Nick provided a really engaging session…
Nick provided a really engaging session on safeguarding and encouraged thoughtful discussion. A really useful workshop/course and well worth the time.
April 8, 2026
Unprompted review
Reply from UK Coaching
Thanks for sharing your feedback. It’s great to hear that Nick delivered such an engaging safeguarding session and encouraged thoughtful discussion throughout. It sounds like the workshop was genuinely useful and a worthwhile investment of time.
Really appreciate you taking a moment to leave a review. The UK Coaching Team.
Very informative and interactive course…
Very informative and interactive course which made it really enjoyable. Marc was a great tutor.
April 7, 2026
Reply from UK Coaching
Thanks for sharing your feedback. It’s great to hear you found the course both informative and interactive — that combination really helps the learning stick. Wonderful to know Marc made such a positive impression as well.
Really appreciate you taking the time to leave a review. The UK Coaching Team.
Course relevance and delivery was…
Course relevance and delivery was interactive and informative. Katy was great
April 2, 2026
Reply from UK Coaching
Thanks for your feedback. It’s great to hear that you found the course relevant and that the interactive delivery worked well for you. Wonderful to know Katy made such a positive impact too.
Really appreciate you taking the time to share your experience. The UK Coaching Team.
Well presented
Answered all the question which were to him ,
Quote all up to date knowledge ,
Kept everyone engaged.
April 8, 2026
Reply from UK Coaching
Thanks for sharing your feedback. It’s great to hear that all questions were answered clearly, the information provided was up to date, and the tutor kept everyone engaged throughout the session.
Really appreciate you taking the time to leave a review. The UK Coaching Team.
Zero customer service
I renewed insurance online … the next day they auto-renewed same insurance (unknown to me) … charged me twice. No answer on phones for a week…. Got thru but can’t deal with it on phone!!!! Emailed everyday and still no response …. Dreadful to deal with (can’t get hold of anyone!!!) to sort anything out…. Still not sorted.🤦♀️
April 3, 2026
Reply from UK Coaching
Thank you for taking the time to share you review.
When you renewed your Fitness insurance in 2025, you opted in to auto-renewing your insurance this year. We have sent you a renewal email advising you that your insurance payment would be taken for your renewal. However, you seemed to have also renewed this manually, creating a duplicate payment. Your duplicate payment will be refunded.
We have also received your emails, which will be responded to, however, we do have a 3 day turnaround on our response time during busy periods, which is advised on our auto-reply.
Should you require any further support, please feel free to reach out to the Customer Care team.
Absolutely fantastic really great guy
Absolutely fantastic really great guy. I learned such a lot from the course.
April 2, 2026
Unprompted review
Reply from UK Coaching
Thanks for your feedback. The UK coaching Team.
Very informative session
April 1, 2026
Reply from UK Coaching
Thanks for your feedback. The UK Coaching Team.
Well organised
Well organised. Brilliant use of IT with breakout rooms made it relevent.
April 7, 2026
Unprompted review
Reply from UK Coaching
Thanks so much for your feedback. It’s great to hear you found the session well organised, and I’m really glad the use of breakout rooms and IT tools helped make the learning feel relevant and engaging.
Really appreciate you taking the time to share your experience. The UK Coaching Team.
Reply from UK Coaching
Thanks so much for your feedback. The UK Coaching Team.
Presenter was really good
Presenter was really good. Some of the participants were rather quiet which made the breakout sessions a bit difficult
April 2, 2026
Reply from UK Coaching
Thanks for sharing your feedback. It’s great to hear that you found the presenter really good. Breakout sessions can definitely feel a bit challenging when some participants are quieter, and we appreciate you highlighting that. It’s something we’ll keep in mind as we continue to improve how we support interaction and confidence in smaller group discussions.
Thanks again for taking the time to leave a review. The UK Coaching Team.
Knowledgeable and friendly tutor.
March 31, 2026
Reply from UK Coaching
Thanks so much for your feedback. The UK Coaching Team.
Very well delivered safeguarding course
Very well delivered safeguarding course and knowledge by John Mills. Very interactive and engaging.
March 30, 2026
Reply from UK Coaching
Thanks for sharing your feedback. It’s great to hear that the safeguarding course was delivered so well and that John Mills’ knowledge, interaction, and engaging style made such a strong impact.
Really appreciate you taking the time to leave a review. The UK Coaching Team.
Host was very good
Host was very good , positive and included everyone on the course .He encouraged everyone to join in and be involved .His delivery of the course had lots of positive information .
March 30, 2026
Reply from UK Coaching
Thanks so much for your review. It’s great to hear that the host created such a positive and inclusive atmosphere throughout the course. Encouraging everyone to take part really does make a difference, and it’s wonderful that you found the delivery engaging and full of useful information. The UK Coaching Team.
Tutor
To Whom it May Concern,
The Tutor on your course had phenomenal knowledge and passed it on in every way possible. As a Retired College Tutor I am aware of the effort your tutor places on us knowing the material - questions and answers throughout provided us all with an excellent insight to Safegaurding. A very informative experience, making it an exciting course to attend! Thank you!
March 30, 2026
Reply from UK Coaching
Thanks so much for sharing such a thoughtful and generous review. It’s wonderful to hear how strongly the tutor’s knowledge and delivery came across, and your perspective as a retired college tutor really highlights the quality of the session. The way you describe the questions, answers, and overall approach shows just how effectively the material was brought to life.
I’m really glad the course felt informative, engaging, and exciting to attend. Thank you for taking the time to share such detailed feedback — it means a great deal. The UK Coaching Team.
I’ll prepared wasn’t informed needed…
I’ll prepared wasn’t informed needed teams with visual band Microphone
April 1, 2026
Reply from UK Coaching
Thanks for your feedback. I’m sorry to hear you weren’t informed in advance that you’d need Microsoft Teams with both camera and microphone access. That information should have been made clear beforehand, and I can understand how that would leave you feeling unprepared. The UK Coaching Team.
Excellent course content
Excellent course content, very well delivered by an experienced and engaging tutor. Well worth attending and enjoyed the experience. Pre course communications all very clear, and lots of advice given on where to find more information after the course.
April 2, 2026
Reply from UK Coaching
Thanks so much for leaving such a positive and detailed review. It’s great to hear that you found the course content excellent and that the tutor’s experience and engaging delivery made the session worthwhile and enjoyable.
I’m also really pleased the pre‑course information was clear and that the guidance on where to find further resources after the session was helpful.
Really appreciate you taking the time to share your experience. The UK Coaching Team.
Helpful
Helpful, straight forward advice and support and relevant on-line training for personal trainers.
Kidder
March 31, 2026
Reply from UK Coaching
Thanks so much for your feedback. The UK Coaching Team.
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