Unieuro Reviews 

I placed my order on 03/08/2022 and launched a return request right after a day, this is my awful experience. Went to the unieuro store located in Lecce to return the product and they asked me to first acquire an RMA number. Since then I have been calling unieuro support multiple times to request the return and RMA number and all they say is that the process would take time and they don't know how long it will take. Furthermore, I had emailed unieuro client service with digital receipt and the return request form since 05/08/2022 and uptil this day(11/08/2022), there is absolutely no response whatsoever. I have to leave the country (Italy) after two days and I am sure that these delay tactics actually stuck me with the product forever as I have tried every way to return it but all in vain. Such a huge disappointment.

I ordered an I phone online and what I received was a box of cables!! I contacted customer service for a refund and they requested photos of the item I received for proof.. I did this and waited 3 days for a response.
Finally when the response came they said a courier will be in contact with me to collect the package and process my refund.. no courier arrived!
I phoned customer service numerous times to resolve this and get a refund.

I am then told my customer service to take my package to a list of uni euro shops, I do so… only to be told “we cannot accept returns here”. I am now extremely angry as I have paid 600€ for an I phone that never arrived!!! I just want a refund!!!

Highly disappointed with the service!!!
After acquiring a TV and it’s mural support online and installation, at the delivery time I realized that I made a mistake in the choice of the TV.
When I called Unieuro customer service the same day of the delivery, I was told to go to a Unieuro shop where I could chose another TV. I did mention that I was moving out from Italy and needed to fix the issue within 3 days. I went to the Unieuro that same day and the shop gave me a voucher for the mural support and refused to take back the TV. I called customer service to find a solution and a RM code was issued by customer service, that they communicated on the phone. The shop still refused to take the TV as the system didn’t allow it. When I called back customer service, I had been told that Unieuro had 48h to issue the RM code. I called back more than 48h later and I had been told that my request was still in process. As I was about to travel out of Italy, I asked about the possibility to go back to the shop and my request had been denied. I was so tired and frustrated by the situation that I gave up.
11 days after my last conversation with customer service I received a call from a transport company commissioned by Unieuro to fix an appointment to take the TV. I had to find somebody to wait for up to 3h to get the TV and the company never showed up.
I therefore contacted back customer service who admitted that there was a mistake and they would contact the transport company to find out what happened.
The day after, I received an email from Unieuro telling me that upon MY request, the shop (without specifying which one) itself has issued the RM code and asking whether I had already given back the TV.
Customer service is not consistent at all and does not even comply with it’s own rules!!!!
It leads to so much stress and frustration.
Would avoid buying anything at Unieuro!

TLDR: Do not order anything via online. They will handoff the package to someone else (without confirming whether the person is the one expecting the package).

I ordered a phone online. The order was confirmed after few hours and the shipping information was sent via email the next day. However, there was no change on the status for one week and then suddenly it showed that the phone was delivered. However, no one in the household received the phone. After contacting the customer service and the courier, they sent a receipt stating that the phone is delivered, with the recipient's signature on the receipt. Unfortunately this was someone else's signature. I wonder if the shop and the partnering courier service doesn't have any responsibility to make sure whether the person receiving a package is the intended recipient or not. It seems they will simply handoff the package to anyone that they see.

Im very disappointed and would not recommend to anyone buying on Unieuro.

I have ordered my iphone 13 on Unieuro the 29/12/21. My ordered was confirmed a couple of hours after and i was super happy to see that the same night, it was already sent to courrier and received a delivery notification for December 30 2021 from 8am to 6pm. I've waited, but nothing was delivered and on my tracking, the package still appears as "In lavorazione presso il Centro Operativo Postale" as per today.

I've contacted Unieuro customer service and they kept repeating that i'd be delivered under 7 working days, as planned in their terms of sale. Considering New Year Eve, the Epiphany, today should be the 7th working day and yet, still no news from my delivery.

I bought an apple phone in november, during the black friday time in Bari. The guy who sold me the phone was busy but nice and helpful with me. the first day seemed that my phone had microfone problems and I get back at the shop straight on and the girl who assist me (which was super busy as well) resolved my problem and was really nice as well!

I don't give 5 star as per the cue sistem, was really unorganised (the first day was just absent, there was no cueing sistem) and there was lots of people passing over me, so I waited so much time!!

The guys in service there looks pretty good though.

Italiano. EPERIENZA PESSIMA. NON USATE IL SERVIZIO ONLINE. Ho ordinato un telefono il 22 Novembre 2021. L'ordine è rimasto nello stato "in attesa di conferma" per parecchi giorni. Ho contattato il call center il 2 Dicembre 2021per effettuare la cancellazione. Anche se la cancellazione era stata confermata, l'ordine è stato spedito ugualmente (senza alcun avviso tra l'altro). Lo ho respinto alla consegna il 6 Dicembre 2021 ma, a quanto pare, per riavere i soldi indietro devo attendere che il pacco ritorni nei loro magazzini. Tra l'altro, non è più possibile tracciare il pacco dal sito e sapere quando arriverà o se viene perso. Considerando che i soldi dalla carta li hanno presi il giorno dell'acquisto (22 Novembre 2021) senza attendere la conferma dell'ordine, ad oggi sono 18 giorni che Unieuro ha soldi miei senza avermi fornito alcun bene o servizio in cambio. Esperienza vergognosa.
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English. HORRIBLE EXPERIENCE. STAY AWAY FROM THEIR ONLINE SHOP. I placed an order for a phone on November, 22, 2021. The order stayed in a "waiting for confirmation" state for several days. I tried to cancel it on December 2, 2021 through their call center. They acknowledged the cancellation at first, but then the order was shipped anyway. I did not accept the package from the courier (a possible option in Italy), but they did not refund me yet. After calling their call center several times, I was told that I need to wait for the package to arrive back to their shop. However, there is no way to track the shipment on their website at this point, so I have no way to know when the package will arrive to their shop or whether it will be lost along the way. Considering that they got the money from my card on the day of purchase (November, 22, 2021), they have been withholding my money for 18 days and counting. Shamefully bad experience.

BOLOGNA NAVILE- Reserved a laptop, after few days i received the email to go get the laptop at the store , i took the appoinment, i went and the laptop was not there. Waste of time and black friday sales. They said they are going to call me in 2 days to fix the problem but i have low expectations.
Edit: they called me the day after i came for nothing, and we closed the transaction.

I ordered online on website but ofter 14 days i have not received any thing,
I contact the costumer service several times, they did not give me the exact response, after 14 days finally they told me my order has been lost. I have to order gain.

They should fix the attitude of their bloody arrogant staff and then promote sales. The cashier and sales managers are rude, racists and inadequate!

I ordered a MacBook Air on Saturday and it’s Thursday and my order has not moved. It’s not even being delivered to my house, it’s being delivered to Unieuro Italy, Imperia.
Why does it take so long and why hasn’t my order moved?

Very bad customer support, and poor delivery to home. Never ever reccommended.

Shop in Varese (Italy) very bad service - wares were dirty and attendants very unsatisfied so that they had no interest in helping you.
On the website there is not even the way to send a complaint. They simply do not care about customers.

Worst online service ever experienced !
I bought a coffee machine online and was supposed to receive it on the 15 th , it was mentioned that my address was incorrect, I contacted Unieuro by phone they told me to contact the shipment company to which I told that the ringbell is not working and they should call me ( many packages were delivered before to the same address , never had this problem )
. FOR 4 DAYS , THE STATUS IS UPDATED AND EACH DAY I GET THE SAME RESPONSE AS BEFORE !
I didn’t receive my order , yet , supposed to be a birthday gift for yesterday.

I was looking for a vaccuum in San Babila. I was testing one to see if it worked smoothly and I got yelled at by a bald employee in the cleaning appliances section, telling me that I couldnt check it and if I wanted to test it, I had to buy it first. Really rude, didn’t even look at me in the eye, he just yelled from the corner. I was about to buy it but I changed my mind.

hello. i order iphone 11 yesterday for my boyfriend birthday party and in your site max delivary time is 4 working days but my shipping status does not change i need to have my order before 6th of july. i called costumer service and also i sent email but you did not answer.

I ordered a monitor on Saturday 28th Nov. 2020 and received it on Wed. Dec. 2nd around 1pm CET via DHL. Good experience and love my new AOC monitor :-)

I went to Unieuro in Euroma2 looking for the Garmin Fenix 5 Plus which they had advertised as on offer.
I couldn't see it on display, so I went to ask at the desk.
There were 4 people serving at the desk and another 3 people hovering around, but not wearing a unieuro uniform.
The shop was practically empty.
One elderly woman was choosing a phone another two were serving the same boy and makingfun of a woman who had called in asking fori nformation. The other girl was on her phone.
I waited for about 5 minutes and then the boy had been served so it was my turn. No it wasn't my turn. All three just ignored me and grouped to chat behind the desk. The other girl was still serving the elderly woman without a will in the world.
Eventually on of the hovering girls asked me if she could help me. I showed her the watch on the Unieuro site on my phone and she answered that it could be bought only online, but it was actually their leaflet with all their special offers. So she told that I had to ask at the desk.
I waited another 5 minutes more or less and eventually asked the girl who was still serving the elderly woman if I could ask her a question.
She just stared at me like a dead fish and told me that she was serving the elderly lady.
Ok. Anyway I bought the watch online from a company in northern Italy.

I asked the staff a specific question about a laptop (and I made an order) and after 2 days I found out that what they told me is completely not true. Of course I did not take the product in the end.
This was my second bad experience there and the last

Order confirmed but never arrived still confirmed. After first call, CD moved 3 day later magically. Last call they told both the orders were lost.To be more precise first message, where they reported orders will arrive in 7 days, second they lost an order. Which of the 2? It is so funny . In one of the message they told me if I prefer to be refunded the money, but I never paid since payment was in the shop. Every time they explain to me their internal organization issue, to wait 48hours rolling, but frankly this is not an explanation. I am customer I have a CD I am expecting the respect of the commitment. Their internal organization I do not care and it is not an excuse