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Viator.com Reviews 325,187

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 58,165 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, caring, and knowledgeable, often highlighting their ability to make tours meaningful and engaging. The booking process is frequently described as easy and straightforward, with many appreciating the wide variety of options available for different locations and activities. People often find the service excellent, noting the efficiency of the tours and the beautiful scenery provided, making their overall user experience very enjoyable. However, some people mentioned issues with tours not adhering to the listed itinerary, missing scheduled stops, or spending too much time in certain areas. A few other people also felt that services like airport transfers were not provided as expected, leading to disappointment and a sense of not receiving the paid service. There were also occasional complaints about overcrowded boats with insufficient seating and problems with tour guides making inappropriate seating arrangements.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Booking process

Reviewers highlight positive aspects of the booking process, consistently describing it as easy, simple, and... See more

Service

Customers consistently note positive experiences with service, praising the excellent and prompt responses to... See more

User experience

Reviewers consistently express satisfaction with the user experience, highlighting the ease of navigation and... See more

Location

Clients share positive opinions on location, with many reviewers appreciating the variety of options... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The guide was fantastic! Friendly, caring and compassionate. Obviously well suited to dealing with the public. 5 stars to him! However our tour around the castle was interrupted twice due to fire al... See more

Rated 5 out of 5 stars

There is so much history & myth to Ireland & I love hearing it all. Our guide was great & patiently waited for us hapless lollygaggers The Giant's causeway is an amazing Geologic feature. I hope... See more

Rated 5 out of 5 stars

It was an extremely enjoyable trip. A long journey, but the views were worth it. Our guide, Nana, was very knowledgeable, helpful, and kind. The information she provided throughout the tour made our r... See more

Rated 5 out of 5 stars

The beauty of nature in plitvice was complemented by our guide Mr Hrvoje who guided our path through the vast system of trails so that all the highlights are covered efficiently. Mr Hrvoje kept us bu... See more


Company details

  1. #129 of 198 best companies in Travel Agency

About Viator.com

Written by the company

Our promise to you

Written by the company

As the leading marketplace for travel experiences,
Viator makes it easy to plan tours, activities, and excursions around the world. With more than 300,000 experiences to choose from—everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)—there’s always something new to discover and book, both near and far from home.
Real traveler reviews give the inside scoop from people who’ve already been there, so you can plan with confidence. Free cancellation helps you plan for the unexpected, and 24/7 customer service means you always have support around the clock. Viator. Plan better with 300,000+ travel experiences. For more information, visit www.viator.com.

Why book with Viator?

Benefits

Ultimate flexibility

You're in control, with free cancellation and payment options to satisfy any plan or budget.

Memorable experiences

Browse and book tours and activities so incredible, you'll want to tell your friends.

A Tripadvisor company

We're owned by one of the most trusted names in travel.

Award-winning customer service

New price? New plan? No problem. We're here to help, 24/7.

Start Browsing

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

325K reviews

5-star
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Asks customers to review

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Rated 5 out of 5 stars

Booking this tour was quick and easy

Booking this tour was quick and easy. The reservation process was straightforward, and the tour information was clear and detailed. Confirmation was received promptly, and all of the information needed for the trip was provided. Looking forward to experiencing the Grand Canyon Sunset Tour! For this tour be sure to know your pick up point.

March 8, 2026
Rated 5 out of 5 stars

Booking process was simple

Booking process was simple, tour guide was amazing and trail guide was amazing , she was showing and explaining a lot while we was there, bus driver was great, caminito del rey was amazing, on day when we was there trail was mostly in the shade. After the trail, there is souvenir shops, cold drinks and can even grab some food. Overall experience was great! Thank you!

May 29, 2026
Rated 1 out of 5 stars
Viator.com logo

Reply from Viator.com

Hi,

Thank you for your feedback. At Viator, we take customer concerns seriously and continuously work with our suppliers to enhance the quality of our services. Each supplier's performance is regularly reviewed to ensure we maintain the highest standards of customer satisfaction.

We regret that your experience did not meet expectations and appreciate the opportunity to improve. If there’s anything further we can do, please don’t hesitate to reach out.

Kind Regards,
Viator Customer Support

Rated 4 out of 5 stars

The Bookings have always been easy but…

The Bookings have always been easy but in Spain and in Portugal I have had the providers cancel at the last minute and really nothing happens except I get my money back, And I guess this has happened to you so much there is not much you can do But if its a tour provider that has done this more than once in a while you really are obligated to disclose this to us.

May 24, 2026
Rated 5 out of 5 stars

Amazing experience from start to…

Amazing experience from start to finish!
Tour was well organised, informative and engaging. We had two children on the trip (10 and 13) who both loved the trip!
Sonya the tour guide was absolutely brilliant! Would highly recommend

May 21, 2026
Rated 5 out of 5 stars

Andrea was such a knowledgeable

Andrea was such a knowledgeable, energetic and wonderful guide! She was prompt, kind and very helpful. We had never done an activity like this before and she walked us through the whole process and most importantly kept us safe. We had the best time with Andrea!

May 24, 2026
Rated 5 out of 5 stars

Our guide

Our guide, Peter was very informative about the spots we visited. He was open to wherever we wanted to
go. Since we didn’t know much about the area we left it up to him on where to take us. The Tuk Tuk was fun and worth the money.

May 24, 2026
Rated 1 out of 5 stars

My trip type was switched by you from…

My trip type was switched by you from what I booked. I booked the 4 hour boat trip around the island in a small boat with sight seeing after. Instead you switched what I booked on my ticket and gave me the blue lagoon and land package, with the boat if time permitting 1 hour on a ferry type boat. Very disappointing. It could not be corrected once we got to the ferry boat.

May 21, 2026
Viator.com logo

Reply from Viator.com

Hi,

We’re really sorry to hear that your experience didn’t meet expectations. At Viator, we strive to provide the best possible service, and it’s disappointing to know we fell short this time.

We’d love the opportunity to make things right. If you haven’t already, please reach out to us with your booking details so we can look into this further. You can contact us via Live Chat, email at customer.care@viator.com, or by phone at:

1-866-648-5873 (Toll Free)
702-648-5873 (International)

UK# + 442033180421
France# +33 1 73 43 16 25
Spain# +34 917918233
Germany# +800 1844973
Australia# +61 2806 95885
Brazil# + 551147009087
Italy# +39 029 4754165

We truly appreciate your feedback, as it helps us improve. We hope to have the chance to assist you and regain your trust.

Best,
Viator Customer Support

Rated 5 out of 5 stars

Well they didn’t tell me that my…

Well they didn’t tell me that my scheduled flight for the $573. One didn’t go through but it’s a good thing that I called to make sure that they canceled the other one because I would have not been able to go
Nobody notified me of this problem
But I only hope that they will pick me up on August 6th at 6.20am in front of the Plaza for my excursion
Thanks

May 20, 2026

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