The guide was fantastic! Friendly, caring and compassionate. Obviously well suited to dealing with the public. 5 stars to him! However our tour around the castle was interrupted twice due to fire al... See more

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Company details
- #129 of 198 best companies in Travel Agency
Our promise to you
Written by the company
- As the leading marketplace for travel experiences,
- Viator makes it easy to plan tours, activities, and excursions around the world. With more than 300,000 experiences to choose from—everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)—there’s always something new to discover and book, both near and far from home.
- Real traveler reviews give the inside scoop from people who’ve already been there, so you can plan with confidence. Free cancellation helps you plan for the unexpected, and 24/7 customer service means you always have support around the clock. Viator. Plan better with 300,000+ travel experiences. For more information, visit www.viator.com.
Why book with Viator?
Benefits
Ultimate flexibility
You're in control, with free cancellation and payment options to satisfy any plan or budget.
Memorable experiences
Browse and book tours and activities so incredible, you'll want to tell your friends.
A Tripadvisor company
We're owned by one of the most trusted names in travel.
Award-winning customer service
New price? New plan? No problem. We're here to help, 24/7.
Contact info
400 1st Ave, 02494, Needham, MA, United States
- 781-800-500
- www.viator.com
Asks customers to review
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Booking this tour was quick and easy
Booking this tour was quick and easy. The reservation process was straightforward, and the tour information was clear and detailed. Confirmation was received promptly, and all of the information needed for the trip was provided. Looking forward to experiencing the Grand Canyon Sunset Tour! For this tour be sure to know your pick up point.
Commutation with the team at Viator has…
Commutation with the team at Viator has been excellent
Easy to use and lots of options
Easy to use, trusted source, ability to reserve and pay later, lots of options for various levels at each site.
Good choice of experiences and very…
Good choice of experiences and very good prices. Easy to book and lots of information provided to help you decide which trip to pick.
Booking process was simple
Booking process was simple, tour guide was amazing and trail guide was amazing , she was showing and explaining a lot while we was there, bus driver was great, caminito del rey was amazing, on day when we was there trail was mostly in the shade. After the trail, there is souvenir shops, cold drinks and can even grab some food. Overall experience was great! Thank you!
Repeat service .
We have used your service before, and was very pleased with our experience.
May use AI-assist with repliesRead more
The Bookings have always been easy but…
The Bookings have always been easy but in Spain and in Portugal I have had the providers cancel at the last minute and really nothing happens except I get my money back, And I guess this has happened to you so much there is not much you can do But if its a tour provider that has done this more than once in a while you really are obligated to disclose this to us.
Easy to search and book!
Very intuitive and easy to use
Very intuitive and easy to use for anyone with minimal tech skills. Pleasantly surprised! The entire experience positive.
Amazing experience from start to…
Amazing experience from start to finish!
Tour was well organised, informative and engaging. We had two children on the trip (10 and 13) who both loved the trip!
Sonya the tour guide was absolutely brilliant! Would highly recommend
Seamless and easy bookings.
Andrea was such a knowledgeable
Andrea was such a knowledgeable, energetic and wonderful guide! She was prompt, kind and very helpful. We had never done an activity like this before and she walked us through the whole process and most importantly kept us safe. We had the best time with Andrea!
Our guide
Our guide, Peter was very informative about the spots we visited. He was open to wherever we wanted to
go. Since we didn’t know much about the area we left it up to him on where to take us. The Tuk Tuk was fun and worth the money.
My trip type was switched by you from…
My trip type was switched by you from what I booked. I booked the 4 hour boat trip around the island in a small boat with sight seeing after. Instead you switched what I booked on my ticket and gave me the blue lagoon and land package, with the boat if time permitting 1 hour on a ferry type boat. Very disappointing. It could not be corrected once we got to the ferry boat.

Reply from Viator.com
We've used Viator in a few countries so…
We've used Viator in a few countries so far and intend to continue using Viator. The day trips/tours have always been accurate and reliable.
An easy to-use system
An easy to-use system, a good search engine for activities, palace research to be able to plan your next holiday away.
Nice tours and a wonderful experience
The tours guides are very professional and very friendly! We love booking small tours around the World with Viador!
Well they didn’t tell me that my…
Well they didn’t tell me that my scheduled flight for the $573. One didn’t go through but it’s a good thing that I called to make sure that they canceled the other one because I would have not been able to go
Nobody notified me of this problem
But I only hope that they will pick me up on August 6th at 6.20am in front of the Plaza for my excursion
Thanks
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