VictoriaCars Reviews 

Seems I’m not the only one! Rented from them at the start of august. Paid a deposit for fuel and the car… got home and they took the whole of both payments from my card. Challenged it and was told the full refund would be made, but only a part payment was made. I have contacted them on numerous occasions to ask for the rest and they have ignored all emails and messages. There was no damage on the car, it was fully inspected and I was told it was fine. Avoid the, at all costs!! I will be going there in a few weeks and not leaving till I get my money back!

I would give zero stars. It's a total scam stay away. Took 500 from us even though we took over 50 photos and a video . They sent back the same photos and said it was our fault even though time and date is the same as pick up . STAY AWAY !!!!!!

Extremely poor customer service
I booked to hire a 7 seater minivan from them 6 months in advance as I didn't want any excused when we get to them.,

We get to Spain, and go to collect the car, and it is NOT a 7 seater, but a 5+2 car!
with 6 adutls this is extremely difficult specially with a 1hr journey destination!

the reps response .... sorry , this is all we have!

this is not acceptable! and this really ruined our holiday!

I will be taking this matter further as I am not happy having paid a premium for a 7 seater car and getting a 5+2! their explanation .... it is equivalent!

They are not a small company as there are lots of branches for them in Spain, but their service is really poor!

my advice stay away from this company!

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2/9/25 : RESPONSE TO VC:
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The voucher clearly states :
"Car Group: F2, Automatic
Minibus 7 seater, Opel Zafira or similar"

what you gave me, was a 5+2 seater car which is CHEAPER than 7 seater Opel Zafira that I paid for - I never said ' I paid for a premium car'. I said , I paid a 'premium' for a 7 seater! meaning I paid extra to have a 7 seater NOT a 5+2!

As this was booked through another company, I have now logged a complaint with them and will see what happens.
I will update with any subsequent actions I take again VC here so others don't have to go through what did!

Holiday is a special time and you want to enjoy! what VC did, they ruined our very first day and subsequently the rest of our holiday!

Seriously, if you read this review. CANCEL your booking with them as you WILL be disappointment!

I can't attach images here, but you can see my Google review of this company on google reviews for 'Victor Cars Alicante Airport'.

with the images of what i did book ( F2 class type car) and what they provided ( FR class car, a chines really low powered and horrible car) and still charged me the same!

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Update : 09-08-2025
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In order to justify the swap, they sent me the specs of a 2017 vauaxhall Zafira and claimed this was the car I had hired! so they have done me a favour by upgrading me to a bigger car.

Having not reached a solution with them, I have now started the charge back process with my credit car company under S75 of the consumer protection act.

Will update result here .....

My advice ....

STAY AWAY FROM THIS COMPANY! IF YOU HAVE BOOKED ALREADY, CANCEL IT.

Rented a car with a lot of scratches and small dents. Upon return, we confirmed no issues: no new damage, and tank full. After I returned it, I was not able to get the 1000EUR car refund, nor the EUR100 fuel back. I called and wrote them to no avail. This was two month ago. Finally I disputed the amount with the credit card company. And instantly they claim I damaged the car. Just shameful and fraudulent. Stay far away.

Given some of the negative reviews on here and having just returned yesterday, I found the service to be spot on.

Swift pick-up at the airport to collect car. Car was a C3 Aircross, immaculate inside with a few paint chips noted at the time of handover on the exterior.

Vehicle returned with full tank, shuttle service back to airport immediately and woke up this morning to find the fuel deposit payment back in my account.

Like anything, do your own checks before booking but I personally would not hesitate to use these guys again.

Quite frankly i was worried reading all these terrible reviews about Victoria Cars here and I read them after I have made my reservation. but I have to tell you having enjoyed their service i cant help but to think that there was a well-organized online mob that deliberately pushed their ratings down. I had one of the most smooth experiences with the car rental company ever. I booked the car with a proper insurance and paid for the fuel deposit. The car was delivered on time to our place in Albir, in perfect condition, we signed the papers with a very professional agent - do not remember her name unfortunately, but the customer service level is simply unforgettable, she was a true professional, explained everything, took the time to listen to my questions and concerns (some of which were fuelled by reading negative comments here) and addressed them in the most convincing and professional manner possible. The return of the car was also smooth, and I"ve got back the balance of my petrol deposit in 2 days (we were in the rush and I didnt fill-up the tank). There was a shuttle bus from their office to the Alicante airport. Literally, everything was absolutely perfect. Thanks a lot and will for sure return when in this region again. by the way, while in Calpe we also noticed that they were co-sponsoring important religious and cultural events (it was the day of the Calpe's saint and we were lucky to attend many events), and i thnk the local community would have never entrusted co-sponsorship to a company that some are trying to represent as scam, non-legit etc.

As so many reviews I have just read (and wish I had read before booking with them!), I would strongly advise against renting a car from this company!

Whilst the car we hired was not in the best of condition (multiple scratches to multiple panels), mechanically it was fine and we had no issues with it during the rental period. Similarly, when we returned the car (in exactly the same condition as we received it), their staff confirmed that there were no issues. Only on returning home did I receive an email stating that part of my deposit was been withheld to cover the cost of repairing 'damages found on your vehicle during the rental period'. This claim was totally baseless and as I pointed out in my response, the mark was actually highlighted on the contract document I signed when initially collecting the car!

I still have not received a response to my email and I have chased again, although I feel that with the level of customer service experienced to date, I am simply wasting my time! Whilst this behaviour is totally unacceptable (and most probably sits within the 'grey' area of legality), there appears to be absolutely no means to escalate the issue and hold these 'cowboys' responsible.

As another reviewer has highlighted, AVOID AT ALL COSTS IF YOU VALUE TRANSPARENCY and FAIR TREATMENT!

The car coated 3 times higher because they are fraud! I returned the car in perfect condition with dated, time-stamped photos showing no damage. Despite this, the company charged my credit card with no proof or proper explanation. Their photos had no date, time, or plate number. No response after weeks of follow-up. I’ve filed a dispute with my bank and will report them to Spanish consumer authorities. Very disappointing experience.

Avoid at all costs. These guys are extorting money by falsifying claims of damage. They're legit criminals.

Went through Discovery Cars (who by the way have the worst customer service support second to none) we paid for extra insurance so didn't need any additional. The insurance documents from Discovery Cars even state "The rental supplier may offer you additional coverage. You may decline this if you have purchased Full Coverage"

Arrived at Alicante where the desk try sell us extra insurance and when we refuse we get sneared at.

I videoed the whole car with the guys pointing out all the marks etc.

Long story short.

We get back to the UK and receive a shady email...
"In case you have a private insurance company, please send them this invoice and pictures to them for the payment.

Deposit: €900
Liters 1 €0.00 €0.00
Refueled: 5.00 Liters.
2 Bodywork, Left Front Wing, Light 1 €53.72
3 Interior, Rear Seat, Light 1 €32.23
4 Refueling, Service, Light Refueling

What they don't know is my daughter also hired a car with us at the same time.

They sent her the same invoice. Which proves these guys are criminals. They are extorting money by falsifying damages. And they have probably been doing it to 1000's of tourists for ever.

It's first class criminality.

They didn't send any photos of any damage. We're not stupid we understand what they're doing.

Damage to interior lights? Wtf?

They're claiming on everyones insurance small enough for everyone to not be arsed about contesting it. They're stealing money with intent and getting away with. 100's of cars a month are rented. How much are they getting away with.

But no one is doing anything about it.

Someone needs to help bring these racketeering criminal c**** down.

If I had read these reviews in the first instance I would have never gone with them.

Avoid these scammers at all costs

Further to my review of damaged car,
I have sent about 10 emails to someone called
Adrian, again with photos.
He has not the decency to answer.
Therefore after 14 years of excellent service I will
write a report on NAMED AND SHAMED

Never had a issue with this company drooped car off at my villa and collected on time cant fault them returned fuel payment 1 day after would recommend not sure why all the bad reviews this was at the moraira branch

Although the car itself was in good condition and met expectations, the service experience was highly disappointing. The vehicle was delivered over two hours later than agreed, with no prior notice or explanation. To make matters worse, I received conflicting information about the pick-up time: the delivery person said it would be collected the same evening at 21:00, but when I called the 24/7 emergency line, I was told it was scheduled for the following morning.

This lack of coordination shows a serious absence of control and professionalism when it comes to customer service. There was no follow-up, no apology, and no refund or compensation offered — in fact, my request for a refund due to the late delivery was simply ignored.

Based on this experience, I will not be renting from this company again, and I strongly advise others to look elsewhere.

I strongly advise against renting a car from Victoria Cars. After returning our vehicle in perfect condition, their staff confirmed everything was fine and no issues were noted at drop-off. To our surprise, days later we received a baseless damage claim for something that absolutely did not happen during our rental period.

Worse still, when we disputed this claim and requested evidence, they simply ignored our emails. No photographs, no inspection report, no explanation — just an attempt to charge us for something we had no part in.

This kind of behaviour is completely unacceptable and feels like an organised scam to extract extra money from honest customers after the fact. Avoid at all costs if you value transparency and fair treatment.

Avoid at all costs. Having returned our car to Alicante airport. I was keen to ensure that the car was checked over by the staff. I was originally told that it would be checked over by the persons manager when he returned to work (we were dropping off out of hours) I insisted that the car was checking and the man behind the desk begrudgingly came outside to look. It was confirmed that there was no further damage to that already marked on the sheet when we collected the car. 4 days later I have received an invoice (deducted from my security deposit) for “damages” the email they have sent refers to pictures that they have allegedly sent with the invoice. There are no pictures. Fortunately, I took a video of the car upon return but currently they are not responding to my emails. I am also even more concerned that they are auto generating positive Trust Pilot comments at the time of booking using our contact details. Fraudulent activity.

They are scammer. 0 star.
They tell you all is ok when return the car and charge you a fews days later for damages.

Returned our car at Alicante and one of the staff checked it over with me and passed it. 3 days later I get a bill for damage that wasn't there in return . Scammers ! AVOID!

Avoid Victoria Cars Alicante – Scam Tactics

I was told my deposit would be refunded within three days, but after 16 days of silence, I received an email charging me €150 for damage that was already marked on the check-out report. When I returned the car, their staff inspected it and confirmed there was no new damage.

This is a classic scam tactic — no warning, no proof, just a surprise charge weeks later. Dishonest and unprofessional. Avoid Victoria Cars in Alicante at all costs.

We chose VictoriaCars as we'd used them previously for car rental in Alicante & had a good experience with no problems. But sadly not on this occasion. On returning the car, the man checked the car to make sure we had refueled & assured us that everything was fine & that our deposit would be returned within the next few days.
However 4 days later when we'd returned home to the UK, we received an email from VictoriaCars informing us of supposed scratches on the car & that an amount had been deducted from our deposit. We can honestly say that there were no scratches that we were aware of that occurred during our rental period. There were many scratches on the car when we picked it up & they weren't all marked on the rental agreement form. The photos which VictoriaCars sent showing the supposed damage, show one white mark which looks like it could be bird poo which was about an inch long & then a second slight mark about the size of a pen top. We can't understand how a company can come back to you 4 days later with supposed damage. We believe this to be a scam!
We sent several emails to query the supposed damage but got no response.
We certainly won't be using VictoriaCars again & would advise others to avoid!

We had a great experience with Victoriacars.

After being blackmailed for an insurance of 200 euro or a 3000 euro deposit by another company, we ended up finding a deal with Victoriacars where everything was included for almost the same price as the insurance extotionists. They delivered the car where we were staying and I could deliver it at the airport in Alicante.

The car we had broke down the day before we were leaving, but we had a new car delivered 30min after we called. Outstanding service in my opinion.

I would highly reccomend them

If I could give this company 0 stars I would. They let the battery on the car run flat and then demanded money to replace it. Furthermore, broke their contract / written agreement of a 300 euro charge. For no reason whatsoever demanded 400 euro. Avoid this company at ll costs. FRAUDSTERS, CHEATS, COWBOY OPERATION. Should be investigated immediately