Victoriana Nursery Gardens Reviews 

370
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 85 reviews, reviewers had a great experience with this company. Customers frequently praise the wonderful product quality and the exceptionally speedy delivery service provided by the team. People often mention that items arrive wonderfully packaged, remaining vibrant, healthy, and robust even after traveling long distances. Some reviewers were not happy with the quality, noting that certain plants looked poor, unhealthy, or damaged upon arrival. Consumers also mentioned receiving specific items that completely lacked proper root development or showed unexpected signs of severe damage. Purchasers experienced occasional issues where orders did not meet expectations due to these transit problems or weak specimens.

What people talk about most

Product

Clients share positive opinions on product, highlighting that plants generally arrive quickly, in excellent... See more

Quality

Reviewers mention positive feedback about quality, noting that the plants arrive sturdy, healthy, and... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting prompt arrivals and secure... See more

Order

Users describe positive interactions with order, highlighting fast shipping and clear delivery updates.... See more

Service

Customers expressed great satisfaction with the overall service, highlighting prompt delivery, excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very healthy wee slips and plugs, great root systems. Good communication and friendly approach. Great value for money and speedy delivery. Loved that I got an email saying they’re on their way and nex... See more

Rated 5 out of 5 stars

Items arrived on time. Ordered saffron crocus and thought I was receiving dormant bulbs but surprisingly got live plants. Was very happy about that and I look forward to seeing the flowers. Items were... See more

Rated 5 out of 5 stars

Love this company. I ordered a tamarillo plant for myself and one for my mum. Unfortunately the first delivery was damaged by the courier, but Victoriana Nursery Gardens were brilliant about rectifyin... See more

Rated 5 out of 5 stars

Very impressed with service of Victoriana Nursery Gardens. My Black Mulberry tree (of nursery rhyme fame -"Here we go round the Mulberry Bush!) arrived this morning -well-grown & packed so well - an... See more


Company details

  1. Garden Center
  2. Plant Nursery
  3. Seed Supplier
  4. Wholesale Plant Nursery

Written by the company

We are a second generation small family, horticulture business in Kent with a passion for growing plants. We offer a wide selection of fruit, veg, herbs and flowers for your garden. Everything we grow to sell is ready for you to plant in your garden and grow on for the ultimate backdrop to your home. Whether you are wanting to grow your own food with companion planting or create the perfect herbaceous garden we can help with it all. As well as offering a large selection of fuchsias we also save our own tomato and chilli seeds (which are DEFRA certified) including many heritage varieties. We grow using traditional methods, without pesticides or insecticides (no-one wants to eat those!) at our nursery in Challock (between Ashford, Faversham, Maidstone and Canterbury), although we are no longer open to the public (this gives us more opportunity to concentrate on growing plants for you) we do offer a click and collect service as well as a full mail order service all over the Country. So whether you are looking to plant an orchard or grow soft fruit for a long term food providing garden, grow delicious vegetables or herbs (with so many incredible flavours, textures and vitamins) or add some colour with our stunning ornamental and flowering plants we have what you need and we can deliver it to your door. Our passion is plants, all year round!


Contact info

4.2

Great

TrustScore 4 out of 5

370 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(370)

87 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 1 out of 5 stars

Lakemont Grape e…

It is now May 2026 and sadly the Lakemont Grape Victoriana Nursery sent me last November is showing no signs of life. It had been well packed and arrived undamaged but I fear it is a dud.

May 10, 2026
Unprompted review
Rated 5 out of 5 stars

Uncommon Fuchsia Rufus found

I wanted a particular , hard to obtain variety of Fuchsia called Rufus in memory of a much loved cat,
and found that Victoriana Nursery had stock. I found it easy to use the website to order , and received the plant well packaged within a couple of days via Royal Mail (courier delivery is also available ). The fuchsia was very healthy, nice and bushy. It will be planted soon , in the place where he lived for 16 years . Since ordering this item I have explored Victoriana Nursery’s website and they offer some very interesting plants and shrubs, particularly herbs and plants used for traditional healing. Will definitely be purchasing from them again.

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

great service

great service, prompt delivery of plants at good price in excellent condition. many thanks will buy again.

May 7, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great quality plants

Great quality plants, and excellent service. In a world of big companies it is a joy to shop at a family business. I would absolutely reccommend them.

May 4, 2026
Unprompted review
Rated 5 out of 5 stars

I couldn't be happier

I couldn't be happier! I made a small-ish order with a mixture of fruit trees, bushes, and a few plug plants. They were all posted out really quickly - much faster than pretty much any other place I've found selling plug plants, and they arrived fast as well with a courier that was reliable and clearly knew how to handle things properly. The plants were packaged well to survive the journey and I was honestly impressed with them - everything was healthy, robust and I could tell a lot of care had been taken to really treat the plants well during their early life before posting out.

I also really appreciate the company's website - it's really easy to see when browsing whether something is available now or can be preordered for later in the year, and the information about potential max size and growing needs of everything makes it really easy to plan out what I need for my space.

I now have the first small fruit and herb guild growing happily at home and I don't think I want to go anywhere else for the next one.

April 29, 2026
Unprompted review
Rated 1 out of 5 stars

revieved onion (weeds) plants

revieved onion (weeds) plants , load of rubbish , planted as instructed , all have died , postage cost was a joke , i paid for next day delivery (after dispatch) this didnt happen , customer servivces were no help , havnt got a clue what they are talking about , the lady I spoke to told me "we dont get frosts here in the UK in April " just plant the plants and watch them grow , well I planted them and watched them die , rubbish plants , crap customer services , wont be back for more

April 20, 2026
Unprompted review
Rated 1 out of 5 stars

Dreadful

I should have read the Trust Pilot reviews before I placed the order as there seems to be a common thread in many of the reviews about poor plants and poor customer service. I ordered six rhubarb plants. The website said they would be supplied as “pot grown plants”. They were not. I received what looked like six pots of compost. One showed a mouldy looking crown on the surface. The others showed nothing. The only evidence of anything green was moss on the soil surface. I paid £28.50 and feel I have been robbed. I emailed a photograph and received a reply telling me to plant them as they would be fine, it was just that the frost had “knocked them back a little”. A little! It is my belief that the frost had killed them. I replied that under consumer rights I would like a refund. Again they wrote back telling me to plant them and report back in a month or two. I have planted them but feel I may as well have planted six £5 notes. I will report back to them in due course and in the unlikely event that I have six healthy rhubarb plants by then I will edit this review accordingly. If not I shall demand a refund and failing that will contact the credit card company. I would add that I only ordered these plants because only one of the four I bought last year survived the winter. The ones I bought last year were, however, lovely little rhubarb plants so I do not blame Victoriana for that.

April 30, 2026
Unprompted review
Advertisement
Rated 4 out of 5 stars

I love the plants offered by this…

I love the plants offered by this nursery. It feels like a mission for them and great quality and range.
Was struggling with a crashing payment page but the link email was quickly responded to and was effective. Thanks people!

April 26, 2026
Unprompted review
Rated 5 out of 5 stars

Great company

I ordered a bay plant and am really pleased with it! It arrived in excellent condition and very healthy. I received communications from Victoriana, letting me know when my order was processed and shipped. I also really like their growing ethos. I will definitely buy from them again and recommend to others.

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

I ordered two Fuchsias on a Monday ( Bashful and Cardinal Farges) and they arrived on the Friday well packaged and in good condition I am very pleased with the service from Victoriana Nursery gardens

April 17, 2026
Unprompted review
Rated 1 out of 5 stars

Poor plants and customer care

Poor plants and customer care. I bought 6 tomato plants. Plants arrived in very sorry state - very limp in very little, bone dry soil, with very little protection for transportation (in small box with shredded paper, no hydration ). I immediately planted them on arrival, and emailed them I was very disappointed with the state the plants arrived in. They asked me to plant them and keep them updated. The plants have remained sickly and after 2 weeks still look poorly. They feel that I am not happy no matter what they say, which is simply not true. They do not have any customer care or care for their product as far as I could tell. They wanted them re-potted again, new compost etc etc. But they do not accept any responsibility for the state they arrived in the first place. The plants I bought elsewhere are flourishing. I buy plants online regularly and have never had to complain before. Avoid. I would give a zero, in fact less than zero if I could.

April 26, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

First Class Service

Very good informative website.
Selected Fuschia arrived in a short time.
Plant was healthy.After 10 days the plant is growing on strongly.
Highly Recommend

April 15, 2026
Unprompted review
Rated 2 out of 5 stars

Wouldn't use again

Ordered two fuchsias. They arrived promptly. Like other reviewers I was unimpressed by the quality. They where small, had moss on top of the soil and where root bound. You wouldn't buy these if you saw them in a store. I don't consider it good value for money, when I can get larger healthier fuchsia from Lidl for a fraction of the price (but they are unnamed). Wouldn't use them again.

April 21, 2026
Unprompted review
Rated 1 out of 5 stars

Extremely poor germination

My first time order of seeds from this company. Very small quantity in the packet and the germination rates were 0-20% with all 14 varieties, apart from radishes (though ridiculously small amount) and carrots ( too early for those). Have ordered from Real Seeds for years and from Premier seeds too and have never had similar experience with poor germination.

The customer service and delivery was OK, hence the one star.

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent!

Excellent quality seedlings delivered super fast and in fantastic condition, highly recommend these guys if you want to jump past growing from seed.

April 23, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Ordered Angel Fiahing Rod plants

Ordered Angel Fiahing Rod plants, was kept up to date with my plants being despatched. Delivery arrived next day!
Plants arrived well packaged with some lovely wet newspaper to keep them damp whilst in transit

April 9, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look