Vispa 

Been with them a little while for website, phone and internet etc... Business totally reliant on them... Initially great, then I started having issues, then absolutely no way to contact them!

I have now needed to find an alternative phone service to have my number ported etc along with broadband moved etc... A little chaotic but managed to get everything sorted in the end with a new supplier.

Extremely poor experience with Vispa Internet Limited.

My domain, email, and hosting were dropped, causing a complete business email outage. Vispa has been totally unresponsive despite multiple attempts to contact them, and several published phone numbers appear to be dead.

Based on my experience, I agree with other reviewers that Vispa appears to be a dead or abandoned company.

I am now having to escalate to the registrar just to regain control of my own domain.

Sadly, it looks like Vispa is finally going under. On October 17th 2025 all of the addresses associated with the business have been changed to the Companies House default address (see the Companies House website for details). Searching more widely for any information about a telephone number for either the company or the sole director - James Ormerod - yields no contact information bar PO Box addresses and a series of changing postal addresses. My advice would definitely be NOT to part with any money transacting with this company. I am currently a customer of theirs, and I too am unfortunately unable to make contact with them or get any technical support whatsoever. It used to be good, but now it seems to be non-existent.

Have to agree with other comments,tickets get unanswered,emails to them the same,phone line appears dead.however maybe its because of many things,1st there website is 5 yrs out of date its 2020 at the bottom of the page,2nd they had proper offices but companys house give an address in manchester which is a mail forwarding facility also a registered address for many companys including the director for VISPA .if you do a "whats my IP" its not coming up as VISPA its NWIP Liverpool also SPEEDTEST would log vispa as your isp it no longer does.i think there is a lot going on but answering phones is not one of them !

They don't have any service level standards they care about, or indeed care about their customers? Another faceless portal / ticketing system that is there to tick a box rather than actually serve the customers who have the misfortune to rely on this company. Without internet now for 4 days and counting. This has happened several times before. If you have a choice DO NOT USE THEM.

Over the past year beginning 2025 I have had 5 issues with my internet, every time it has been the same issue, the RADIUS/BRAS server they use to authenticate the user has gotten stuck, to fix this they have to press 1 button and wait 1-2 minutes.
EVERY SINGLE GOD DAMN TIME it has taken them in excess of 48 hours to fix this mundane issue, they could even give us a button to do exactly this in their client portal, their support phone lines dont work either so theres no chance you speak with a human and their "live chat" is actually just a garbage AI bot that cant actually do anything useful.

I strongly suggest with all my being to avoid this company like the damn plauge, like its the most vile toxic piece of shit you have ever seen. DO NOT BUY ANYTHING FROM THEM!

Terrible customer service. Unreliable service. Refusing to terminate contract despite being over minimum term and requesting for over 2 months.

I got so fed up with Vispa's unreliable service and lack of reponse to contact that I switched to another company (BT) who informed Vispa of the switch, as did I. Neither BT nor I received any acknowledgement and Vispa still took payment the following month, so I cancelled it with the bank. Now, six months later, I still get monthly invoices, along with ever increasing claims of how much I supposedly owe them. Despite informing them several times over that period that I no longer use their services, I have still never had a reply. They don't reply to emails and they don't answer their phone. I suspect there is nobody there and it is all run by robots.
Not only the worst internet company I've ever dealt with, but the worst company in any field.

I have been using Vispa hosting services for 20+ years for my domain and associated email service.
I have finally decided to close down my domain but can find no way on the account portal to cancel the service. So I raised a service request (SR) at the beginning August ( over a month before my annual subscription is due for renewal) to say I wanted to cancel the service and not renew for another year. I asked them what I needed to do to notify them formally. I received no response (not even and acknowledgement) to this and for weeks after I have been unable to access the portal to view the SR status with a message saying the portal is down for maintenance.
Initially i wasnt overly concerned as a get an invoice at renewal which I know I have to log on and pay manually. I received the expected invoice this week which says very clearly that NO automatic payment will be taken , however a day after the invoice arrived automatic payment was taken by Vispa against a card I used last year. I have tried calling them on their number several times across subsequent days (selecting every option for sales, accounts & support) each one automatically hangs up on me immediately without putting me through to anyone.
I have emailed their support and sales and have received no response to these.
Ive been able to access an online version of my invoice from a link they provided in the emailed invoice and from this ive been able to raise another Service request marked urgent. Again this hasn't been acknowledged or responded to.

Note. I have been able to now both service requests and they are both still in an open status with no update as at the time of writing this review.

I have now run out of options and according to my bank they cannot stop the payment (currently shown as pending on my account) as it is being taken as a card payment. So it looks like I have no option now but to go to OFCOM and raise a dispute due to lack of dialogue forthcoming from Vispa.

As an aside in the portal they say they are on whatsapp and facebook but whatsapp disagrees with this statement and I did a search on facebook and drew up a blank as well.

Shocking behaviour on the part of VISPA in my view, terrible service and now a sour end to an otherwise relatively friction-less time with them (when I dont actually need to communicate with them)

Use their rural mast service. Very slow, stopped working this year. Could t get hold of support for ages. Had to purchase a 5g router. Cancelled the service via email but they keep sending invoices. Impossible to get hold off. Phone line just cuts out. No one responds to email. Worst service I have ever experienced.

Absolute awful company been raising tickets since April about speed supposed to get 80mbps only getting 12 no customer service ignored all my emails phone gets disconected

We have been trying to cancel our service for a couple months now and haven't got anywhere with it. When we try to ring, it is a dead line which cuts the call off. We have emailed as advised and had no reply whatsoever. Having tried the live chat function it again recommends the email and phone, or to find alternative contact methods, which when asked it couldn't give me any, although did advise I try the live chat function.
Im struggling to know where to go next with this as it seems Vispa has no customer service at all.
Would not recommend this company to anyone and in fact would strongly recommend against it.

Whilst still having an active email account, which I have had for many years, I have found myself unable authenticate on their plesk server since 29/06/25 in order to collect emails. Their support line appears to be defunct, it simply truncates the incoming call. They have not updated my Support Ticket since I raised it many days ago. None of the options on their Help Desk appear to work anymore despite their portal status reporting it as operational. Incidentally Hosted Services are reported as Under Maintenance. Generally, no incidents reported during July???Despite a core service equipment activity on 9th July. Disgusted by their complete lack of customer service presently.

I wasn’t even going to leave a review initially, but the service (or lack thereof) that I have received has been shocking. When I signed up, the router took a week longer than expected to arrive. after multiple (probably in the hundreds) of attempts to contact them to receive some sort of tracking information they told me the router was somehow sent to the wrong address (the address given to them was correct and internet being activated at the correct address) and was on the last delivery attempt before being sent back to them.

After a few months, our internet was disconnected. The first call that actually managed to get through to someone was answered, and they told me they disconnected it as they haven’t received payment (payment had never failed any month prior) where it was discovered that no attempt to charge the card had ever been made. Thankfully this was resolved, however this was the first and last phone call that was ever connected.

As per the contract, I gave fair notice that I would be terminating. They are STILL sending me invoices. No communication at all for months upon months. Please avoid at ALL costs, even if they are the only company in the area that offer ultrafast fiber. it’s not worth it.

No matter how I tried to contact Vispa, there was no reply. I needed to renew an annual email account which was not possible on their online support section. Eventually they emailed once to highlight the overdue bill but didn't reply to my email asking how I could pay the invoice. Then they stopped my account. I had had an account with them for about 20 years.

And now (2 weeks later from the beginning of this review) they have somehow managed to take funds from my account even though they don’t have my details and unsurprisingly they have NOT resumed my service. Thieves!!

Can anyone please tell me how I can get in touch with this company
No one will reply to my calls
Their after care is an absolute disgrace
I’ve been a customer for many years

I have been a Vispa customer for many years. Six months ago I would have left them 5 stars and given them a glowing review.

Since October, Vispa has been completely unresponsive. No email is getting through in either direction. No-one answers the phone, replies to email, gives feedback on opened tickets,l or calls back. Vispa host my website, which was inaccessible since late December. The one sign of hope is that the web site suddenly returned yesterday, without any kind of notification. All else is still broken.

AVOID VISPA!! Took 3 payments from me today even though the card they have on file should not work as it doesn't exist on my account so they have used old data to be able to process it which is illegal as is against gdpr regulations and is also for charges against an account that I had arranged to cancel 4 months ago when they finally responded to my then 2 month old issue. This company doesn't exist but happy to continue taking money for a service that barely works and has no support. Many calls and emails never get response. AVOID VISPA!!

the internet doesn't work, there is no connection with the support service. we call, the answering machine works, I wrote many letters to the support, but there is no answer

Waste of time.
Can't even give you your current speeds.