Vispa 

Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Been with them a little while for website, phone and internet etc... Business totally reliant on them... Initially great, then I started having issues, then absolutely no way to contact them! I hav... See more

Rated 1 out of 5 stars

Extremely poor experience with Vispa Internet Limited. My domain, email, and hosting were dropped, causing a complete business email outage. Vispa has been totally unresponsive despite multipl... See more

Rated 1 out of 5 stars

They don't have any service level standards they care about, or indeed care about their customers? Another faceless portal / ticketing system that is there to tick a box rather than actually serve th... See more

Rated 1 out of 5 stars

I have been a Vispa customer for many years. Six months ago I would have left them 5 stars and given them a glowing review. Since October, Vispa has been completely unresponsive. No email is getti... See more

Company details

  1. Internet Provider

Information provided by various external sources

UK Rural Wireless Broadband & Landline Broadband provider.


Contact info

All reviews

(164)

9 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Friendly contractors. Excellent customer services with prompt answers to messages. Broadband speed more than 100 x better than previous provider. Excellent provider for rural areas.

September 26, 2023
Advertisement
Rated 5 out of 5 stars

Used Vispa for many years now and…

Used Vispa for many years now and always found that dealing with a local company is much better than the larger ones. Been a happy customer and will continue to use Vispa for years to come. FTTC 70Mbps.

September 23, 2023
Unprompted review
Rated 5 out of 5 stars

Easy & Fast

Easy and fast service from start to finish, excellent
Wi-Fi coverage.
Highly recommended company, product and service.

September 15, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great Experience

The guys installing it couldn’t have been more delightful and yet extremely competent. They are a great advert for your company.

September 12, 2023
Vispa logo

Reply from Vispa

Thanks Breck. We love your flag :)

Rated 5 out of 5 stars

Great company

Great company, great attitude. Put greedy money grabbing giants like open reach to shame

August 29, 2023
Vispa logo

Reply from Vispa

Thanks for your review!

Advertisement
Advertisement
Rated 5 out of 5 stars

I can't fault Vispa at all

I can't fault Vispa at all. I've been a loyal customer for over 10 years. Recently upgraded to fiber and happy to continue to be a customer for another 10 years.

June 14, 2023
Unprompted review
Vispa logo

Reply from Vispa

Thanks Mike

Rated 5 out of 5 stars

More than happy to give Vispa a review

More than happy to give Vispa a review. Sadly, Openreach left our area (Freckleton) behind and Vispa stepped up.

We live in a semi rural area where our broadband has been very weak. I'd say less than 10Mbps on average.

Vispa came along last year, discussed their plans with the community and after almost a year long wait, the first homes have been connected.

In a house with three young teenagers, it couldn't come soon enough. We're now getting a constant 250Mbps and I near no more shouting at the games consoles!!!

Well done Vispa. They seem to be a small outfit but it's a positive in my opinion. Keep up the good work.

March 14, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

We’ve had an email from Vispa asking us…

We’ve had an email from Vispa asking us to provide a review of their service.

Overall, we are very satisfied with Vispa. We have been a customer for around 2 years now and have just renewed our contract.

We have Vispa’s own FTTP which I understand is their own network an not Openreach’s. As a result of this, it seems to be a less contested network which is great for gaming!

Customer service is good although occasionally its difficult to get though by phone but always seem to be able to use live chat or whatsapp and get straight though.

Price - Seems to be average price. We’ve been with other providers previously and what seems to be a cheap price ends up doubling in the second year. Vispa seems to remain the same.

Happy to recommend Vispa to friends and family. Smaller ISP but better service.

January 29, 2023
Unprompted review
Rated 5 out of 5 stars

Recently had Vispa’s fibre installed

Recently had Vispa’s fibre installed. Engineer was polite and knowledgeable. Installed the Zyxel router behind my TV and everything works great. Regular 600Mbps speed tests (600Mbps tariff).
Customer service appears to be a small team based in Manchester but much better to deal with than big call centres. So far so good!

January 29, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look