Vispa 

No customer support at all, emails not working.
I have a few customers who are experiencing massive issues with Vispa, but we cannot get anyone to call us back. This has been happening for over 6 weeks, it seems they are going into liquidation.

I sent in a ticket over 2 weeks ago due to intermittent or absolutely no service.
I have had no reply whatsoever in regards to my ticket.
Unable to contact via the phone, I have been with Vispa for 4 years and the service/customer service has got steadily worse to the point where it is now non existent.
I am now looking elsewhere for a reliable service which actually offers support when required.

Shockingly bad customer service, asked for a call back and now over a month and still no call back. Tried to call them back this morning and can’t get through. Internet speed is really slow. DO NOT USE!

Impossible to get hold of, this has happened a numerous amount of times where they are impossible to reach, it's been over a month and still heard nothing so I’ll be not paying this month and definitely leaving vispa

I have to say I am disappointed, being a customer for many years i have taken the reluctant decision to move. I have FTTP and the service was temperamental, high latency, random short drop outs and I raised numerous tickets and left voicemails which remained unanswered.

I am not waiting for a catastrophic failure an finding out i have zero support available to resolve my issues so i am moving.

I even ordered a line upgrade and had no response for over a week, so after cancelling the upgrade request it made my mind up to move. If the sales guys aren't even responding then it raises concerns about the long term viability of the company.

I hope I am wrong but I wont be around to find out.

Shame!!!

This company is a disgrace. Their support service is almost non-existent and impossible to contact. They received Government support to install broadband in our village and were quick enough to achieve the required level of installations but as soon as that was achieved they have disappeared! Before anyone makes a decision on requesting their services please urgently consider if you have a problem with connections or billing then they are unlikely to be resolved as I have experienced

I have been with Vispa for over 20 years and use them for my main email address. Suddenly 2 months ago they stopped taking payments from my debit account, and for no apparent reason asked me to update my payment details (via automated email). There is absolutely nothing wrong with my card and my bank has confirmed they haven't attempted to take payment. I've been unable to access my online account or update my card details at my end. I've sent emails, raised multiple support tickets, left several phone messages (they don't answer the phone) and have received no response. My account has now been suspended, I have no access to my email address which is causing me huge problems with other companies as I am unable to pass security. Obviously I am not getting any vital alerts which I rely on for business and personal matters. This has been a hugely stressful and disruptive experience for me, and is still ongoing.

Agreed to have Vispa this year as a lot of hype having it installed in our village. Worst customer service ever. No answer to calls. Long delays in answering emails. Need to cancel and said we have to pay for the full 24months. No contract or terms and conditions sent out to me and was originally advised could pull out when we wanted. Have now threatened Ombudsmen. Someone really needs to sort it out

Despite many years as a customer, the last 12 months have been challenging as a customer. They no longer answer my support tickets, they do not answer their telephones and when I leave my name and number as requested they do not call back. They have suspended my account in error despite having paid my annual fee months ago (bank transfers confirm). I too wonder if they no longer exist and have gone bankrupt without letting their clients know.

I have been trying to contact this company for a full week - more that 100 calls - all i get is an answerphen message saying no one is available. Has it gone bust? All I am looking for is a simple reconnection - a flick of a switch

I am a new VISPA customer (with BT for 20+ years) My first invoice was not the expected value so I queried it via their ‘ticket’ process on my dashboard. No reply so sent another x4 still no reply after 2 weeks. Multiple phone calls but never any pickup their end, get a recorded note asking me to leave a message and they’ll get back - they don’t - ever. Now their ‘chat bot’ has suggested that I complain BY POST !! Which I have now done.

Trying to get contact with anyone is near impossible. We've had no Internet all yesterday evening and all day today as of writing. We called in the morning as well email, and further called late afternoon. Constant voicemail. Ticket system is always "under maintenance".

Overall the Internet is not good. Sure cheaper, but I'm not getting the speed nor connection I paid for. We get constant cut offs for 10 minutes up to an hour on a random basis. It's not good enough.

We need someone to take a proper look at out connection. But nobody is responding to calls.

Finally got a phone call! The Engineer- Danny called and persuaded me to let him come and fix the issue - which he has - really appreciated his help

Very poor service unable to get any information - no response to 'live' chat, unable to log on to the web site - no emails received on Vispa account for the whole bank holiday weekend. Useless

I have been a customer of Vispa for about 6 years , initially they were helpful and prompt with maintaining their system but not working weekends was occasionally a problem .
1924 is a nightmare, I have had very poor download,often between 1 and 2 or none at all. They have undertaken to resolve this many times over the past 5 weeks but they have failed to do anything.
This week they have charged me £ 33 for service ….beware !!!

Our internet keeps dropping out no one has answered the phone on any of the 3 lines you offer . I’ve left multiple messages as has my husband and not once has anyone returned my call. No one answers on live chat which again is offered but unmanned……does anyone work at VISPA……let me know how to get out of our contract please as your service is non existent very poor and very frustrating and frankly not good enough! Customer service should be a priority…..you leave me thinking I made a mistake going with your company as no one gets in touch with us to help or explain….this has been going on for a few days now

Very poor company.Nobody ever answers phone.Tell us to leave a message on Live Chat but nobody replies to that. Internet always going down . Not sure they have any staff as despite numerous calls nobody ever replies phones back or anything. A real Mickey Mouse Company I wish our village in Lower Peover Cheshire had never recommended we go with them . One Star truthfully is too much

Very poor customer support, online chat is non existent, try phoning they never answer, AVOID Vispa

I recently had superfast fibre internet broadband installed by VISPA as part of the UK Government backed 'Buiiding Digital UK' project in Lower Peover, Knutsford, Cheshire.
VISPA made the whole procedure, including contracts, government grant submission and installation easy to follow and very straight forward.
The whole installation, including a new fibre 'telephone' line and fully operational superfast broadband in my home was achieved in under 2 hours. I was even given advice on the positioning of the fibre input box and broadband hub for maximum home efficiency.
All the VISPA team have been helpful, friendly and attentive.
Best of all I've now got100 mb/s fibre broadband - 9 times faster than my previous supplier!

Great service. Broadband is amazing, kids are very happy 😊
The Vispa team deliver great customer service as well as great broadband.
Thank you will definitely recommend