Vispa 

Yet again no Internet at Glebe Court, Killinghall.

If you want a reliable Internet Provider DO NOT USE VISPA. Their level of monitoring outages appears to be non-existent

Again the internet has not worked all day. Tried live chat. No-one responds. Checked the outage, no problem noted. This happens regularly. Service is completely unpredictable and the company are awful at actually getting back to you. I frequently have to spend days at a time twiddling my thumbs and restarting the router in the hope it works again. Chaotic when you need the internet for work!!

I have been a long standing customer of Vispa. I think I have been a customer for some 10-11 years now.

I recently upgraded our line from fibre to the cabinet to fibre to the premises. I upgraded my package on their website and I was contacted a few days later with a selection of dates/times for the installation.

Everything went smoothly, a new fibre cable was installed along with their Zyxel router. Excellent speeds, excellent ISP, happy to to stay with Vispa for the foreseeable future.

I have had vispa installed for 2 months now and feel this company needs some positive reviews. I live in Wythenshawe and was told about vispa from a neighbour. They were offering a deal which seemed too good to be true. Apparently vispa are using their own fibre cables and can undercut BT massively. I signed up and an engineer called to book the installation within a few hours. He arrived a few days later and was very pleasant and professional. They provide a Zyxel hub which allows me to connect my phone to make calls using their digital phone line. Works brilliantly. Two months on and its safe to say I’ve had no issues. Speeds are consistent. I’m a very happy customer. Well done vispa.

I had been without email for 3 months with multiple tickets raised phone calls and messages raised. The customer service is appalling. I now find out that email is not configured for aliasing. Despite there being support videos they are out of date. I understand there have been issues with the company but I just can't get through to resolve these

Good service and very helpful explanations provided for customers like me who are not especially tech savvy! Would have given 5 stars but for slight delays in receiving responses to emails, but, other than, all perfectly fine.

We have been with Vispa for almost two years now since moving house. We have had nothing but excellent and timely customer service, even when we accidentally reconnected the system incorrectly and sought assistance out of hours.

Having been with Vispa for a number of years, I have recently moved into a new apartment and they made the move really simple. The transition was smooth, the new router arrived when they said on the tracking email, it was easy to connect and setup. Wouldn't hesitate to recommend.

After being messed around with Now Tv for over a month with WiFi being sorted, we chose to go with Vispa.

The online process was simple on the website and was quick to do. Once I had chosen the WiFi I wanted and confirmed I was messaged by the team by WhatsApp instructing me on how to ensure everything was set up correctly at home.

Everything was connected in about ten minutes and was a breeze.

I’m really happy with the service I recieved and would recommend Vispa to anyone looking for a quick connection!

Horrible, horrible horrible. Stay away from them. There customer service is the worst, I have ever encountered

No internet for 11 days now. Impossible to get through customer service to a person. Despite sending multiple emails it’s rare you’ll get a reply - all we want is an update or time estimation. Me and my partner work from home and heavily rely on this service. A day or two is understandable but this length of time is beyond belief. If you can avoid this company do so.

Pi** poor customer service, Internet down for a week and they turn the phones off and don't respond to queries regarding the issue and when it'll be sorted. No compensation offered for no service.

Absolutely dreadful service. Raise a ticket, get no response Call them no answer or get process monkey with attitude. Regular outages. Currently without Internet for over 3 days and no response or update to concerns raised. Obviously a mickey mouse company without credible infrastructure / customer focus. In it for the quick buck only - if it doesn't involve doing the job!!!

No internet for four days now. No response in chat or Twitter. Sent numerous tickets and not even an acknowledgment. Their service has not been great from the outset and intermittently the internet cuts out. no updates on the outage. No customer service on the weekends.

Awful, awful company. Constant issues with out wifi and not one person has returned my phone calls or emails to sort it out.

This is our first connection with Vispa. James and his team at Vispa are smashing. Great communication, good updates on work procedures and timings. The engineers are prompt, efficient, tidy and very helpful. The WiFi now installed is cracking, good, clear signal on all devices even upstairs in our large stone farmhouse with metre thick walls. No buffering even with phones, laptop and TV going. Picture quality due to the quality of the WiFi connection is also improved. I have to say for anyone questioning a provider look no further than Vispa.

This is a brilliant company who are quickly responding and helping rural areas with internet provision. I used their MastBand option originally and worked considerably better than using mobile data. 19MbPS vs 100MbPS, plus mobile continually cut out. Then came fibre as Vispa are now a competitor to Openreach. Well have you ever tried to get Openreach to help, you can't even call them. Well you can call Vispa and they will resolve quickly. I would strongly recommend Vispa.

Loving our high speed fibre broadband provided by Vispa. James and Danny are polite, friendly and respectful of our property. All the work to get us connected was carried out to a very professional standard and I’m delighted that we’re supporting a local company. Prices are very competitive and I would highly recommend Vispa to anyone.