Went into the derby store to enquire about a phone upgrade. Rich was the first staff member we spoke to. Very friendly and answered any questions whilst we were waiting to be seen too. Sid was th... See more
Company replied
Location
Switch locationUnit 107-108 , Level 1 intu Derby, DE1 2PG DERBY, GB
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See what reviewers are saying
I was helped by a gentleman called Jay. He helped me and my husband to change over from my provider to Vodafone. He was very helpful and friendly and explained everything to me very clearly. A very g... See more
Company replied
I knew exactly what I wanted from a new phone, including size, price and ease of use. I was offered exactly what I wanted, no trying to over-sell or increase my monthly cost for a fancy gadget were I... See more
Company replied
Went in to the derby store today spoke to Jay he was absolutely amazing inwas so nervous going in there as I don't know anything about phones. He helped me get a new phone helped me transfer my inform... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Derby
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
Unit 107-108 , Level 1 intu Derby, DE1 2PG, DERBY, United Kingdom
4.9
Excellent
285 reviews
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Came in to derby vodafone today spoke…
Came in to derby vodafone today spoke to jay and sayfur the chaps were brilliant had a good chat sorted my contracts. Amazing service
March 4, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Martyn,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Staff are lovely
Staff are lovely, very accommodating, and nice company. Kady and Dom were of a great help, thanks so much!
March 3, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Maria,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Derby
Hey Javeriya,
Thanks for the lovely review and fantastic support for Dom.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Good Service
Fantastic customer service from Aasiyah. Found us some good deals on 2 phones. Very smiley and cheerful.
February 28, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Michelle,
Thanks for the lovely review and fantastic support for Aasiyah.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jade
Jade has been very clear pre ordered s26 ultra. Best deal with Vodafone who actually want to help. Thanks jade
February 28, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Excellent Customer Service Everytime!!!
I have come to this store for many years and always received good customer service. Jade is someone who has helped me all the time and is an excellent sales person. I met Sid for the first time and he was exceptional. Both Jade and Sid worked brilliantly as a team, and both were very patient. Both are very respectful and very caring.
February 20, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Aasiyah was lovely and so helpful
Aasiyah was lovely and so helpful, 10/10 would ask for her again.
February 18, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Isla,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Aasiyah.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Was helped and advised by Dom today
Was helped and advised by Dom today, hes awesome! Very knowledgeable and helpful. A friendly guy, hes a credit ro the Derby store.
February 17, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Me and my wife had quite a few issues…
Me and my wife had quite a few issues as we upgraded and had to cancel a contract. Esims got mixed up with physical sims and we were going into Vodafone very frequently. Despite us going so much, the team was lovely and catered to all our needs . Big shout out to Aasiyah and jay for being so lovely
February 10, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Manjit,
Thanks for the lovely review and fantastic support for Aasiyah and Jay.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Miz and Jay were absolutely amazing…
Miz and Jay were absolutely amazing from start to finish. Made me feel really welcome and were really really patient with me. If anyone goes in to Vodafone store in derby make sure to look for miz or Jay. Credit to the company
February 9, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Monica,
Thanks for the lovely review and fantastic support for Miz and Jay.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jade was brilliant
Jade was brilliant, clearly spoken!
True professional
Thanks Jade
February 4, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Dom had been amazing throughout the…
Dom had been amazing throughout the entire process. He is very welcoming, went out of his way to find the best deal for me, has been a very pleasant experience. Thank you Dom :)
February 4, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Anna,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very happy with Aasiyah…
Very happy with Aasiyah assistence.Everything went smoothly.Very friendly ,charming lady
February 3, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey George ,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Jade was very polite professional…
Jade was very polite professional helpful and fulfilled everything I asked for on my upgrade today! Thanks so much Jade
January 28, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Mark,
Thanks for the lovely review and fantastic support for David.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Dom was spectacularly he's really great…
Dom was spectacularly he's really great at his job. He was down to earth u can have a good laugh and great customer service and I would recommend dom to anyone
January 27, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Jordan,
Thanks for the lovely review and fantastic support for Dom.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Dom was grate help and got us both…
Dom was grate help and got us both really good deals on both a new phone and data plans. He knew what he was doing.
January 25, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Alfie,
Thanks for the lovely review and fantastic support for Dom.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Ashleigh served me
Ashleigh served me! Very helpful, great customer service. Explained all options clearly and understood exactly what we wanted! Answered all questions in a friendly and patient manner! Enjoyable experience thanks for you help again very happy with my purchase :)
January 24, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Alison,
Thanks for the lovely review and fantastic support for Ashleigh.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jade thank so much
Jade thank so much, The reception was excellent, the service was quick and professional.
January 23, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Jade was very attentive and helpful
Jade was very attentive and helpful. She explained everything in great detail. Highly recommend
January 20, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ashleigh was really helpful today with…
Ashleigh was really helpful today with changing my two daughter’s contracts. Thanks so much.
January 17, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Charlotte,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
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