Vodafone UK - White City Reviews 

561
TrustScore 5 out of 5

4.9

Unit 1092-1093 Westfield Shopping Centre, W12 7GB London, GB


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Rated 5 out of 5 stars

The staff who work at the store super helpful and well trained, I believe the name was Dana who really was patient and helpful to sort out lots of complications on my account. Dana took her time fix... See more

Company replied

Rated 5 out of 5 stars

Denis was very calm intelligent and managed our situation we had with care.Amazing staff member couldn’t imagine not having him taking care of us

Rated 5 out of 5 stars

I had a wonderful experience with Imman. She was incredibly kind, helpful, and patient throughout the whole process. She took the time to listen, explain everything clearly, and made sure I felt sup... See more

Company replied

Rated 5 out of 5 stars

I had a great experience at the Vodafone store. The staff were friendly, professional and very helpful. Nagulan took the time to explain everything clearly and made the whole process simple and stress... See more

Company replied


Company details


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  • Unit 1092-1093 Westfield Shopping Centre, W12 7GB, London, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

561 reviews

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4.9

All reviews

(561)

41,063 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant service by soha

Brilliant service by soha

March 12, 2025
Unprompted review
Vodafone UK - White City logo

Reply from Vodafone UK - White City

Hi Abdullahi,

Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at https://vodafone.uk/2Fpnah2, X at https://vodafone.uk/3LXh2xl, or Instagram: https://vodafone.uk/4aaUP8d, we'd be happy to help.

Thanks again, 
Vodafone Social Media Team

Rated 5 out of 5 stars

Soha was very helpful and efficient she…

Soha was very helpful and efficient she quickly solved my query and was a very friendly and polite individual

March 11, 2025
Unprompted review
Vodafone UK - White City logo

Reply from Vodafone UK - White City

Hi Choco,

Thanks for your review for Soha. This is great feedback and we appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook at https://vodafone.uk/2Fpnah2, X at https://vodafone.uk/3LXh2xl, or Instagram: https://vodafone.uk/4aaUP8d

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Kadz gave me amazing service

Kadz gave me amazing service

March 10, 2025
Unprompted review
Vodafone UK - White City logo

Reply from Vodafone UK - White City

Hello Abdo,

Thanks for letting us know what a great job Kadz did at getting everything sorted for you!

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very informative & helpful & polite by…

Very informative & helpful & polite by Rumana

March 10, 2025
Unprompted review
Vodafone UK - White City logo

Reply from Vodafone UK - White City

Hi there,

Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent was able to answer all my…

Excellent was able to answer all my questions. Helped make a better choice. Thanks Kadz

March 9, 2025
Unprompted review
Vodafone UK - White City logo

Reply from Vodafone UK - White City

Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thank you,
Vodafone Social Media Team

Rated 5 out of 5 stars

Soha is the best

Soha is the best

March 9, 2025
Unprompted review
Vodafone UK - White City logo

Reply from Vodafone UK - White City

Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thank you,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great experience

Great experience

March 7, 2025
Unprompted review
Vodafone UK - White City logo

Reply from Vodafone UK - White City

Hi Alexandru,

Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at https://vodafone.uk/2Fpnah2, X at https://vodafone.uk/3LXh2xl, or Instagram: https://vodafone.uk/4aaUP8d, we'd be happy to help.

Thanks again, 
Vodafone Social Media Team

Rated 5 out of 5 stars

Really helpful

Really helpful. Knew what she was discussing and listened to what we said

March 7, 2025
Unprompted review
Vodafone UK - White City logo

Reply from Vodafone UK - White City

Hi there,

Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.

Thanks again, 
Vodafone Social Media Team

Rated 5 out of 5 stars

I was assisted very well and nicely by Rumana

I was assisted very well and nicely!

March 6, 2025
Unprompted review
Vodafone UK - White City logo

Reply from Vodafone UK - White City

We appreciate your five star review, Amie! If you ever need help again, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

So efficient

Kadz was So efficient, so kind, so helpful and made the experience a delight.

March 6, 2025
Unprompted review
Vodafone UK - White City logo

Reply from Vodafone UK - White City

Hi Mike,

It's great to see your kind words for Kadz, we really appreciate your feedback. If you ever need help again, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Hi was so great to explain me all that…

Hi was so great to explain me all that new benigit with Vodafone.
Very friendly customer service.
5 🌟

March 3, 2025
Unprompted review
Vodafone UK - White City logo

Reply from Vodafone UK - White City

Hello Gopal,

Thanks for the feedback and support, we really appreciate it!

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Danna took her time explaining and…

Danna took her time explaining and helping me with the best deal for me

Thank you! Great service :)

February 27, 2025
Unprompted review
Vodafone UK - White City logo

Reply from Vodafone UK - White City

Hi Filipe,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from Danna

February 27, 2025
Unprompted review
Vodafone UK - White City logo

Reply from Vodafone UK - White City

Hi Justin,

Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Danna was very pleasant to deal with…

Danna was very pleasant to deal with and did her best to ensure we got the best deal possible. Couldn't have been nicer or more accommodating

February 27, 2025
Unprompted review
Vodafone UK - White City logo

Reply from Vodafone UK - White City

Hi Pat,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Munaim was an amazing advisor and he…

Munaim was an amazing advisor and he was able to offer me an great deal. Would definitely recommend coming to this store as they are so helpfil

February 26, 2025
Unprompted review
Vodafone UK - White City logo

Reply from Vodafone UK - White City

Hello, Omar,

Thanks for letting us know what an amazing job Munaim did at getting everything sorted for you!

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great experience with Asmaa

Great experience with Asmaa, very helpful advice

February 22, 2025
Unprompted review
Vodafone UK - White City logo

Reply from Vodafone UK - White City

Hey Helen,

Thanks for letting us know what an amazing job Asmaa did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Wow what great service from Stefan knew…

Wow what great service from Stefan knew exactly what I wanted was very informative and gave me lots of options. He found the best sim deal and the best thing it was hassle free GREAT SERVICE.

February 21, 2025
Unprompted review
Vodafone UK - White City logo

Reply from Vodafone UK - White City

Hey Lee,

Thanks for letting us know what an amazing job Stefan did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Friendly and helpful service

Friendly and helpful service. Found a great deal.

February 18, 2025
Unprompted review
Vodafone UK - White City logo

Reply from Vodafone UK - White City

Hi. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thank you to Larisa for receiving us…

Thank you to Larisa for receiving us today she did an amazing job , proposed me the best offers and was just the nicest human being ever. She was really trying to help and propose the best deals. I recommend the place !

February 18, 2025
Unprompted review
Vodafone UK - White City logo

Reply from Vodafone UK - White City

Hi Nourhane. Thank you for your review for Larisa. It's always lovely to read such fabulous feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Stephan was very professional and…

Stephan was very professional and helped us with a new plan for my wife and also helped us set up our sims, journey was smooth and surprisingly he set up me and my wife's e sim very sufficiently. Thank you Stephan

February 18, 2025
Unprompted review
Vodafone UK - White City logo

Reply from Vodafone UK - White City

Hi Amru,

Thanks for your review for Stephan. This is great feedback and we appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

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