Vodafone UK Reviews 

140,003
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 42,996 reviews, reviewers overwhelmingly reported having a truly great experience with this company. Many local people note that staff members are consistently exceptionally helpful, patient, friendly, and truly knowledgeable when guiding buyers through new choices. Consumers frequently highlight that store representatives take the necessary time to explain various contracts and plans thoroughly without making anyone feel rushed. Some reviewers were not happy with technical problems, specifically mentioning frustrating broadband connection failures, unreliable mobile data, and delayed engineering appointments. A few individuals also shared concerns regarding unhelpful customer service interactions, long waiting times, and difficulties reaching proper resolutions over telephone lines.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting helpful and friendly service. Reviewers... See more

Service

Reviewers mention positive feedback about service, highlighting knowledgeable, friendly, and efficient... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising staff members for being... See more

User experience

Customers had positive experiences with user experience, highlighting how staff made the process smooth and... See more

Product

Consumers find product purchases to be a positive experience overall, frequently praising helpful staff for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The guys at vodafone buxton are outstanding. Find Amos, Marjorie brilliant. We have dealt with nisha on numerous occasions and trust her 100% she has been very helpful, with choosing phones, the corre... See more

Company replied

Rated 5 out of 5 stars

Great service from Dave at Vodaphone, Exchange Shopping Centre, Rochdale. Went to upgrade from SIM only to phone. Painless experience, lots more options than on the website. Took a while (systems very... See more

Company replied

Rated 5 out of 5 stars

Fantastic service from Kurt, the manager at Vodafone Ipswich. He was friendly, knowledgeable and really took the time to understand what I needed. Everything was explained clearly, and I never felt... See more

Company replied

Rated 5 out of 5 stars

Ben was really patient and helpful in trying to get our monthly costs down, not only on one phone but also our broadband package, saving us money each month. He also upgraded another phone’s SIM at th... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

140K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(140,003)

42,359 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Max was the epitome of professionalism-…

Max was the epitome of professionalism- a consummate ambassador for Vodafone you should promote him. Very professional indeed !!

August 23, 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Polly,

Thanks for the lovely review and fantastic support for Max.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone


Thanks again,
Vodafone Social Media Team
________________________________

Rated 5 out of 5 stars

Fantastic staff very helpful and…

Fantastic staff very helpful and assisted me with all my needs. Both very helpful and knowlegeable.

August 23, 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Theresa,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Wonderful service

Wonderful service. I got amazed with the serivce provide by the reatail adviser Ameer. He is polite and very knowledgeable

August 23, 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Harshil,

Thanks for the lovely review and fantastic support for Ameer.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great store

Had a great experience with this store, moving over from EE and the staff found me a great deal!

August 23, 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Leanna,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Lucie could not have been more helpful

Lucie could not have been more helpful. Friendly, informative and very helpful.
Thank you Lucie for all your help. X

August 23, 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Yvette,

Thanks for the lovely review and fantastic support for Lucie.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Virus Issue

My husband had mistakenly downloaded a virus to his phone & the team at Chesterfield were so helpful & managed to resolve the issue. My husband was due an upgrade so went ahead with that too. He came away with a new phone & deal which included a free tablet. Can definitely recommend Kal & Dave who went above & beyond to help us. Thank you 🙏

August 22, 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

"Hey Sylvia,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team"

Rated 5 out of 5 stars

Sikkander was very helpful and…

Sikkander was very helpful and explained my options very clearly!

August 23, 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Tally,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Josh was very helpful and answered all…

Josh was very helpful and answered all the questions I had, and went into detail explaining all the plan details for me. The customer service was exceptional

August 23, 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Jennifer,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I am happy to get service with fatema.

I am happy to get service with fatema.

Highly recommended Vodafone

August 23, 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Talha,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Adam waa really helpful and made my…

Adam waa really helpful and made my experience feel very comfortable

August 23, 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hi Mark, thank you so much for your wonderful review and the amazing support you’ve shown for Adam, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.

You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!

Thanks again,
Vodafone social media Team

Rated 5 out of 5 stars

Pranjal in Edinburgh was absolutely…

Pranjal in Edinburgh was absolutely great. He made things go very smoothly. Great guy.

August 23, 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey James,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service

August 23, 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Kanpitcha,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Professional knowledgable friendly advisors name is Nasif from Maidstone Vodafone. Very patient.

August 23, 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Roger,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jas was very helpful in sorting out my…

Jas was very helpful in sorting out my data roaming issues

August 23, 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Except support from Joanne at Truro…

Excellent support from Joanne at Truro today- very friendly and helpful and got us the outcome we hoped for

August 23, 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Sophie,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nathan

Came into the shop today to upgrade my phone. Nathan was amazing! So patient with me and got me the best deal to suit my budget.

August 23, 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Erin,

Thanks for the lovely review and fantastic support for Nathan.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service and chat from Georgina…

Great service and chat from Georgina with lots of money saved

August 23, 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Alexander,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jas sorted out my issue very quickly

Jas sorted out my issue very quickly

August 23, 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Daljit,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Well looked after by James

August 23, 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Alan,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Brilliant service from Darius

Brilliant service from Darius. Helpful and found me a package at the right price. Well recommended.

August 23, 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Dan,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look