I want to thanks voiceflex! i am a new customer about to go into partnership with them! the support has been next level! they know exactly what they are talking about, even to the point they have know... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have been working with Voiceflex for many, many years now. It's very seldom we have to speak with their support as the service tends to work without issue. The provisioning team do a great job with... See more
Company replied
Voiceflex are a rare company today, their people actually call you back and pretty much do what they say they will do, sadly I do not find this with many businesses anymore. We had a migration... See more
Company replied
I have worked with Voiceflex for many years and always have outstanding support and advice. This was particularly noticed in a recent porting project that was taking place for a customer. The ports w... See more
Company replied
Company details
Written by the company
Voiceflex is a channel-driven business. We deliver flexible and reliable communication solutions and give peace of mind that comes with working with a respected established service provider. Our portfolio includes Voice, Connectivity, Hosted Telephony, UC&C, and Cloud services. These services enable us to offer a comprehensive range of communications solutions.
Contact info
PO Box 18871, B91 9DH, Solihull, United Kingdom
- +44 (0)20 3301 6000
- sales@voiceflex.com
- www.voiceflex.com
4.8
Excellent
176 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great Network
Reliable network with responsive and highly skilled support. What more is needed :)
September 1, 2022
Unprompted review
Reply from Voiceflex
Hi Sasha, what a great review! Thank you very much, Donna.
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Great job by the Porting Team!
September 22, 2022
Unprompted review
Reply from Voiceflex
Thank you for your review. We have an amazing porting team who always try to go above and beyond! Thanks again, Donna
Excellent service - Suki Singh in porting team
Excellent service from, Suki, who has been tasked with number porting for one of my clients. From the start it hasn't been straightforward dealing with the losing provider but, Suki, has far exceded my expectations helping getting it through and processed, which I am very thankful for... well done Voiceflex
September 7, 2022
Unprompted review
Reply from Voiceflex
It's great to hear of your experience Luke and that your expectations were exceeded! Thank you for taking the time to leave this review. Best wishes, Donna.
Great Service from Stuart in No ports
Stuart is fantastic, really helped out with a porting issue We've been having getting a number across. Was quickly and efficiently resolved.
August 24, 2022
Unprompted review
Reply from Voiceflex
Hi Chrissie, great to hear that your issue was resolved efficiently! Thank you for taking the time to leave this review. Best wishes, Donna
Steve was very helpful with a porting…
Steve was very helpful with a porting request that we currently have that is getting rejected. He took time to try and get to the bottom of why its getting rejected.
August 2, 2022
Unprompted review
Reply from Voiceflex
Hi Gayle, thank you for taking the time to leave this review - we really appreciate it! Best wishes, Donna
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Reply from Voiceflex
Hi Sultan, that's great to hear! Thank you for taking the time to share your experience. Best wishes, Donna
VF Porting Team
Suki has been helping me with a large porting project and has managed to save me a lot of time and energy - so grateful
Stuart has also helped me out with most of non-geo ports, not all of them have been smooth but he has always been there to help
July 19, 2022
Unprompted review
Reply from Voiceflex
Hi Courtney thank you for your review. It's great to hear how helpful our Porting Team have been to you! Best wishes, Donna
Suki
Suki is fantastic, always helpful and looking to make things easier for us. Porting is a bloody nightmare at times especially on large projects. Something that the industry could massively improve on but whilst the likes of OFCOM scratch their heads on how that is done Suki continues to make our lives a little easier in getting our customers ported over.
July 19, 2022
Unprompted review
Reply from Voiceflex
Thank you for sharing your experience Steven. We know how difficult porting can sometimes be which is why our Porting Team go the extra mile to help make the process easier. Best wishes, Donna
Always extremely helpful and…
Suki is always extremely helpful and understanding. Very quick to respond and assist with any issues. Fantastic service from both support and porting teams.
July 15, 2022
Unprompted review
Reply from Voiceflex
Hi, thank you for taking the time to leave this review. We consider our partner journey in everything that we do so it's great to hear of the fantastic service that you have received from two of our departments! Thanks again, Donna
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I would highly recommend the porting…
I would highly recommend the porting team. They always go the extra step to help you with issues. Great work Sukhvinder Singh and thank you for all your support.
July 14, 2022
Unprompted review
Reply from Voiceflex
Thank you for sharing your experience Sarah, our porting team really are amazing! Best wishes, Donna
SIP Porting
Another seemless port of four numbers carried out by Suki at Voiceflex - many thanks again.
Richard
July 12, 2022
Unprompted review
Reply from Voiceflex
Thank you for sharing your experience Richard and leaving this great 5* review! Best wishes, Donna
Number ports team
Suki on the number ports team was very helpful as always with getting our port requests placed and keeping me updated
July 12, 2022
Unprompted review
Reply from Voiceflex
Hi Annie it's great to hear of your experience with our porting team, thank you for taking the time to leave this review. Best wishes, Donna
Mick is always helpful and prompt with…
Mick is always helpful and prompt with his responses.
July 5, 2022
Unprompted review
Reply from Voiceflex
Hi Taryn, thank you for taking the time to leave this great 5* review. I'm really happy to hear of the prompt and helpful service you have received. Best wishes, Donna
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A pleasure to put business with
A pleasure to put business with. Suki often goes above and beyond for stress free orders. The whole team is without flaw.
June 29, 2022
Unprompted review
Reply from Voiceflex
Thank you for your kind words Philip, I'll be sure to share them with the whole team. Best wishes, Donna
Great service from Nigel
June 29, 2022
Unprompted review
Reply from Voiceflex
Great to hear this Brad, thank you for taking the time to leave this review. Best wishes, Donna
Provisioning of International Number
Excellent support and guidance for provisioning of international number. Navigating the compliance for these can be challenging. Stuart's help was really appreciated. We have a very happy customer. Thank you.
June 10, 2022
Unprompted review
Reply from Voiceflex
Thank you for your review, we're really glad Stuart was able to use his expertise to guide you through the process. Thanks again, Donna
Billing Support
I have dealt with Voiceflex for many years in different roles throughout the company ie Network, billing etc through all of these changes I’ve always found Katherine to go over and above any support questions I’ve asked, even though she may not be in that team. We recently had an issue with a billing file, I raised this with Katherine and it was resolved and re-issued within about 10 minutes! Billing can always be a stressful time during the month, so I felt this quick response and efficiency really should not go unnoticed! Thank you
June 10, 2022
Unprompted review
Reply from Voiceflex
Hi Katarena, thank you for your positive feedback. Katherine works extremely hard to provide a high level of service, I have passed your kind words on to her. Best wishes, Donna
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Voiceflex - Suki is an excellent coordinator who…
Suki is an excellent coordinator who will always do his upmost to assist with queries
June 7, 2022
Unprompted review
Reply from Voiceflex
Thank you Jordan! Really appreciate you taking the time to write this review. Best wishes, Donna
Friendly service
Easy to get through to - explains easily - friendly service
June 1, 2022
Unprompted review
Reply from Voiceflex
Thank you Andrea, this is exactly the experience that we aim to deliver!
Suki is a legend
Suki is a legend, and always goes above and beyond compared to other carriers that we deal with. Asset to any business.
May 31, 2022
Unprompted review
Reply from Voiceflex
Hi James, we pride ourselves on exceptional service delivery so I'm delighted to hear of the amazing service that Suky has provided you. Thank you for taking the time to leave this review. Best wishes, Donna
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