Voiceflex Reviews 

177
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive knowledge and helpfulness, often going above and beyond to assist with complex issues and setups. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized approach and quick, effective resolution of problems. Reviewers are particularly impressed with the prompt response times and the overall reliability of the service, noting that issues are often resolved before they even need to be reported. However, some people mentioned isolated instances where they felt there was a lack of care or attention to simple tasks, suggesting that not all interactions met the high standards experienced by the majority.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, knowledge, and... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the helpfulness and responsiveness of the... See more

Service

People report positive experiences with service, often highlighting the outstanding support and... See more

Response time

Customers consistently note positive experiences with response times, highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I want to thanks voiceflex! i am a new customer about to go into partnership with them! the support has been next level! they know exactly what they are talking about, even to the point they have know... See more

Company replied

Rated 5 out of 5 stars

We have been working with Voiceflex for many, many years now. It's very seldom we have to speak with their support as the service tends to work without issue. The provisioning team do a great job with... See more

Company replied

Rated 5 out of 5 stars

Voiceflex are a rare company today, their people actually call you back and pretty much do what they say they will do, sadly I do not find this with many businesses anymore. We had a migration... See more

Company replied

Rated 5 out of 5 stars

I have worked with Voiceflex for many years and always have outstanding support and advice. This was particularly noticed in a recent porting project that was taking place for a customer. The ports w... See more

Company replied


Company details

  1. Telecommunications Service Provider

Written by the company

Voiceflex is a channel-driven business. We deliver flexible and reliable communication solutions and give peace of mind that comes with working with a respected established service provider. Our portfolio includes Voice, Connectivity, Hosted Telephony, UC&C, and Cloud services. These services enable us to offer a comprehensive range of communications solutions.


Contact info

4.8

Excellent

TrustScore 5 out of 5

177 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(177)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing support from Katherine Greer

Great service from Katherine as always. This morning we had a major issue with one of our client and Katherine managed to resolve this issue in professional and timely manner.
It is always a pleasure to deal with people like Katherine. Well done and many thanks!

May 25, 2022
Unprompted review
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Reply from Voiceflex

Thank you so much for your kind words Larysa! We really appreciate you taking the time to share your experience with us. Best wishes Donna

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Rated 5 out of 5 stars

Voiceflex Number Porting

I use the Voiceflex number porting regularly and everything always goes smoothly.

Usually most ports are simple, but I had a complex multi number ISDN30 port which presented a challenge as only one number had to be ported.

Suky guided me through the process and has given me confidence that the number port will proceed without any issues on the appointed date

May 23, 2022
Unprompted review
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Reply from Voiceflex

Hi Premitel thanks for taking the time to leave this review! Glad to hear Suky was able to utilise his porting expertise to support your complexed port. Thanks again, Donna

Rated 5 out of 5 stars

Big Thank You !

I would like to thank everyone at Voiceflex for their continued support with the number ports, faults, and account queries we regularly raise. Andrew and a number of his team that we deal with (Katherine, Amelia, Stuart, Suki) respond to us in a timely manner and are always happy to help with our queries. All of our dealings are positive and I would recommend them to anyone.
Thank you :)

May 19, 2022
Unprompted review
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Reply from Voiceflex

Thank you for such an amazing review Lauren! I've shared it with all here at Voiceflex. Thanks again, Donna

Rated 5 out of 5 stars

Hassle free

Hassle free, super quick and great customer service

May 17, 2022
Unprompted review
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Reply from Voiceflex

Hi Jo, what you have described is exactly what we aim to deliver! Thank you for taking the time to leave this review. Best wishes, Donna

Rated 5 out of 5 stars

Big thank you to Andrew Forster, Stuart & Hassan

Big thank you to our amazing account manager Andrew Forster who provides fast support and is there any time of the day!
Stuart and Hassan in the support team for ports are always really reliable and always help us get a resolution quickly while keeping everyone informed.

May 6, 2022
Unprompted review
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Reply from Voiceflex

What an amazing review Laura! Thank you so much, I have shared it with all here at Voiceflex. Best wishes Donna

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Rated 5 out of 5 stars

Suki Singh Was extremely helpful and…

Suki Singh Was extremely helpful and very quick to respond .

He resolved my issue with in minutes as It was an urgent issue.

5 star service

April 6, 2022
Unprompted review
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Reply from Voiceflex

Hi Kev, we pride ourselves on excellent service so it's great to hear Suky provided exactly that! Thank you for your review, Donna.

Rated 5 out of 5 stars

Excellent Number Porting Service

Nigel was extremely helpful and patient in assisting me to get the correct paperwork submitted for my mixed operator number ports

March 25, 2022
Unprompted review
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Reply from Voiceflex

Hi Kesemz, thank you for your review! Nigel is a number ports expert :) I'm glad he was able to assist you. Thanks again, Donna

Rated 5 out of 5 stars

Number Porting Assistance

I needed some assistance with porting several telephone numbers across where several bits of required information were missing. Steve at Voiceflex found all the information for me and the subsequent port was accepted first time. Many thanks Steve!

March 23, 2022
Unprompted review
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Reply from Voiceflex

Thanks for a great review Paul. Steve is extremely knowledgeable and excellent at his job! Thanks again, Donna

Rated 4 out of 5 stars

Voiceflex have been quick to respond…

Voiceflex have been quick to respond and easy to work with. There have been some tricky questions and situations where they have not been able to help with, but this seems to be down more to the limitations in scope rather than lack of willingness to help.

March 23, 2022
Unprompted review
Voiceflex logo

Reply from Voiceflex

Hi, thank you for your review. I'm glad to hear you find the team here at Voiceflex easy to work with. We like to track all feedback to ensure we are continually improving our customer service. Please can you email customerservices@voiceflex.com with your contact details and the limitations you encountered as we are currently launching a new and expanded set of services and portal. Many thanks, Donna

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Rated 5 out of 5 stars

Excellent porting team

Steve on the porting team is truly an asset to your company. Going above and beyond to assist with a complicated porting, constantly keeping us up to date with daily updates and very quick to reply to any queries. If Steve isn't available his colleagues are quick to jump in and assist any way they can. Many thanks to the whole team.

March 11, 2022
Unprompted review
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Reply from Voiceflex

Hi Sam thank you for your review. Steve is a very valued team member and an asset to Voiceflex, as are the rest of the porting team. Thanks again for sharing your experience. Best wishes, Donna

Rated 5 out of 5 stars

Great Service and Company/Products…

Have dealt with Voiceflex for years as both Partner and more recently as a dealer. Portal is easy to use and information is clear and concise. Always resolve any issues quickly and without fuss. Excellent Service.

March 3, 2022
Unprompted review
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Reply from Voiceflex

Thank you for taking the time out of your day to leave this review Ian. We pride ourselves on excellent service delivery so it's great to hear that you have experienced exactly that. Best wishes, Donna

Rated 5 out of 5 stars

The entire team at Voiceflex are…

The entire team at Voiceflex are helpful and patient and go above and beyond. An all round great company to deal with.

February 28, 2022
Unprompted review
Voiceflex logo

Reply from Voiceflex

Hi Diane, thank you for taking the time to leave this great review, i'll be sure to share it with all here at Voiceflex. Best wishes, Donna

Rated 5 out of 5 stars

Number port support

Number port support, first class. Suki is always contactable and it's like having another member of the team.

February 24, 2022
Unprompted review
Voiceflex logo

Reply from Voiceflex

Philip thank you for taking the time to leave this review. We are grateful for your positive feedback about our porting team and agree Suky is great! Thanks again, Donna

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