5 stars for Gemma! I came in stressed about returning an item to a different branch, but Gemma took ownership of the problem straight away. She contacted the other store on my behalf, arranged the del... See more
Company replied
Location
Switch locationWoodbridge Road, Woodbridge Business Park, Guildford Surrey, GU1 1EH, GB
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See what reviewers are saying
Gemma greeted me as I entered the store (rare these days anywhere) and was extremely polite, kind, and energetic throughout my shopping and at the till. Highly recommend her, and this Wickes, to every... See more
Company replied
Excellent agent Jordan at the Guilford branch, walked us through our project with lots of things we didn't consider for our diy. Very pleasant and courteous. If I could give 5 more stars I would. Thi... See more
Company replied
Attendant was nearly 30 minutes late, made it clear he was trying not to do the work. Kept saying Wickes would take 3 months minimum and i would probabaly want things quicker, said wickes wont do the... See more
Company replied
Company details
About Wickes - Guildford
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contact info
Woodbridge Road, Woodbridge Business Park, Guildford, Surrey, GU1 1EH, United Kingdom
- +441483459397
4.6
Excellent
178 reviews
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Been using Guildford Wickes for years…
Been using Guildford Wickes for years and customer service is always polite, there is always someone to help you no matter how silly question is. Michelle was very helpful today.
November 18, 2024
Unprompted review
Reply from Wickes - Guildford
Hi Mitrjet, Thank you so much for your lovely review, Its great to hear the service at Guildford is always great!. - SW
Reply from Wickes - Guildford
Hi There, thanks for taking the time to share this feedback. RD
Excellent service from sian in…
Excellent service from sian in guildford very helpful
November 14, 2024
Unprompted review
Reply from Wickes - Guildford
Hi There, thanks for taking the time to share this feedback. RD
Went on Saturday night to get some…
Went on Saturday night to get some items. Spent time talking to the lovely girls there. Was served by Kirsty and we had a lovely chat. Great service by everyone
November 16, 2024
Unprompted review
Reply from Wickes - Guildford
Hi There, thanks for taking the time to share this feedback, we are pleased to hear that Kirsty was able to help get what you needed, we appreciate you taking the time to let us know. RD
Reply from Wickes - Guildford
Hi Andrew,
Thank you for taking the time to provide us with your feedback. - SF
Reply from Wickes - Guildford
Hey Elizabeth, thanks for your five-star review, and I'm glad that you had a great experience from Steve in our Guildford store. - DB
Helped me load the van
I was picking up 4 18mm 2440mm x 1220mm plywood sheets on my own and knew I was going to struggle getting into the van. Sian very kindly helped me put them in there and saved me a lot of time! Thank you!
November 7, 2024
Unprompted review
Reply from Wickes - Guildford
Hi Jon Thank you for taking the time to leave your review. We're delighted to learn about your experience with Sian and how pleased you are with the service they provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
Great service
Great service both at the till and especially from Steve who helped me unload my purchases into my car and couldn’t have been more helpful.
I usually dread going into a store primarily used by tradesmen but the whole experience couldn’t have been better
November 7, 2024
Unprompted review
Reply from Wickes - Guildford
Hi Michelle, thanks for taking the time to share this feedback, we are pleased to hear that Steve provided you with a great service and helped load your car, we appreciate you taking the time to let us know. RD
Brilliant service
Brilliant service, so friendly even at 7am in the morning especially Michelle, Charlotte and Steve helped us pick up the best toliet
November 7, 2024
Unprompted review
Reply from Wickes - Guildford
Hi, Lewys. Thank you for taking the time to share your review with us. I'm really pleased to see that, Michelle, Charlotte and Steve provided brilliant customer service on your visit. Thank you again for your valuable feedback. - Scott H
Lovely Charlotte very friendly and…
Lovely Charlotte very friendly and helpful.Not sure if whatI bought will work but already happy with the customer service of Charlotte.
November 5, 2024
Unprompted review
Reply from Wickes - Guildford
Hey there, thanks for your amazing feedback, and I'm glad that Charlotte was able to help you in our Guildford store. - Dylan
Great communication and simple process
November 3, 2024
Unprompted review
Reply from Wickes - Guildford
Hi John, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
Great customer service
We went into the Guildford branch and received great service from Kirsty. She was able to give me advise on which paint to purchase which lead us to having a job well done.
November 1, 2024
Unprompted review
Reply from Wickes - Guildford
Hi Z.L, Thank you for taking the time to leave your review. We're delighted to learn about your experience with Kirsty and how pleased you are with the service they provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
Sian was the most helpful person
Sian was the most helpful person. I had a nightmare with an order and she sorted the whole thing for me! Took time to help and was extremely polite! Should consider her a managerial position as she is a credit to wickes!
November 1, 2024
Unprompted review
Reply from Wickes - Guildford
Hi Mr J Jenney
Thank you for taking the time to share your positive experience with us, I'm glad to learn Sian was able to provide you with an excellent service with an extremely polite attitude. - SF
Kirsty was great x
November 1, 2024
Unprompted review
Reply from Wickes - Guildford
Hi Steve, Thank you for taking the time to leave your review. We're delighted to learn about your experience with Kirsty and how pleased you are with the service they provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
Moved the multi finish to front of…
Moved the multi finish to front of store. Really helps when trying to beat the traffic! In and out in 60 seconds with 2 bags.
October 31, 2024
Unprompted review
Reply from Wickes - Guildford
Hi Peter,
Thank you for leaving a lovely review. - Sean
Super Sian
Went into Wickes after not getting the very specific lightbulb I needed in B&Q. I was helped by two super helpful colleagues working at the front desk. Sian researched possible options. There wasn’t one in stock but I was advised exactly what it was I needed so I could order it - absolutely 5 star customer service. I will be back
October 30, 2024
Unprompted review
Reply from Wickes - Guildford
Hi Claire, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are using our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
Lovely staff and great selection
Had everything we needed, Mitchell was lovely and made us laugh because we had to come back for another 2 piceces of plaster board we had misjudged how much we needed.
October 29, 2024
Unprompted review
Reply from Wickes - Guildford
Hey Logan, thank you for your five-star review, and I'm glad that Mitchell in our Guildford store was able to help you! - Dylan
Sian, Jake and Joe
Sian, Jake and Joe from the Guildford store were the most amazingly helpful and spent so much time helping me work out and get the items I had purchased in the sale into the van. If they had not taken the time and gone the extra mile I would not have been able to do it. Thank you so so so much.
October 10, 2024
Unprompted review
Reply from Wickes - Guildford
Hey Kristye, thanks for your positive feedback, and I'm glad you enjoyed the five-star service in our Guildford store! - Dylan
Great customer service and friendly team
They are an amazing team, always friendly and helpful.
Every time I come in we have a chat and they're never fail to go above and beyond what's being asked. If they can't find what you're looking for they're happy to try and locate an alternative or help you search for where you might be able to buy it.
October 1, 2024
Unprompted review
Reply from Wickes - Guildford
Hi Alex, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn about your experience with our staff and how pleased you are with the service they provide. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
Five star review for Jack
Five star review for Jack, fantastic, friendly young man at Guildford Wickes.
I Bought 2 x Drayton Thermostatic valves online and some extra items while in store. Great price and top quality.
Many thanks.
October 1, 2024
Unprompted review
Reply from Wickes - Guildford
Hi Mark, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn about your experience with Jack and how pleased you are with the service they provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
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