Wileyfox 

I have already got a problem with my phone not even three months old, had issues with it freezing up, and would take at least a minute for a site to load, then a message popped up saying phone is corrupt, at the time I bought the Feb I didn't know that the company went into liquidation, I tried contacting them to, return it but don't have Internet just that phone, now on an old broken experia 5 that have been faulty, hence the new one.
I definitely wouldn't have one, they may be OK, but I'm not happy
Vic, Lowestoft

Absolutely useless phone couldn't set up message or emails slow running screen jumping wouldn't charge properly so I gave up plus the company wouldn't give me my money back steer very clear of this product or submit yourself to the looney bin

Ideal world should be ashamed selling this product 2 friends and myself got one of these garbage handsets all 3 have broke within one to two months customer service is rubbish stay away from Willey fox because you will be a willy fox to stay clear get a second hand refurb if your short of cash it's just handing them money for knothing rubbish firm rubbish phone stay clear

Bought two and half years ago. Had no problems. Did have a couple of hours a month ago when I thought the battery wasn't charging and phone was dead but it is still fine.
The weight of evidence suggests mine was a good one before original company was bought out....

I have never had such a rubbish phone AVOID AT ALL COSTS

Stole my phone after sending it back for repair.
I bought a Wileyfox Swift back in 2017 which I was initially happy with for a couple of weeks.
Then I went to charge it the connection would start smoking and getting dangerously hot.
They offered to fix or replace it so I obliged. Now nearly 3 years later after numerous emails I kept getting the same reply telling me to wait and then eventually they wouldn't even bother replying. I'm not letting this go as they have technically stole over £200 from me. What makes me mad is that they're still operating and selling the phones on QVC etc they should be under criminal investigation!

Everything you see written in the other poor reviews is true. My phone shut itself down and refused to charge. After an eternity of trying to find someone to help, I sent it off at my own expense to be repaired. Then had a perilous couple of months with no possibility of contact with anyone to see if anyone was dealing with it. It did then come back, apparently fixed, worked for a couple of months and then same thing happened. I don’t see how the big review websites can give good ratings to a phone with obvious fundamental failings. I know they probably have to write their reviews based on only a few days of use, but they should update them based on performance after a period of time.

Champagne gold Swift 2X bought directly from the company 8 months ago: a very attractive, delicate, not over-large phone with an aluminium case, 32GB ROM and NFC. Excellent service from Jack (?) on the technical chatline when I had a software problem briefly in the autumn: he explained how to solve the issue and the phone now works well again.

Do not bother with this phone, battery life is horrendous,
worst phone i bought.

I ordered my phone and was initially happy with my purchase. Just under a month later, various battery issues started to occur, so I filled in the form for a refund. I discovered that I would need to pay £5 for tracked postage - Wileyfox will apparently not take responsibility for any costs involved in shipping faulty products back to them.

The product showed as delivered a few days later, but I received no confirmation of this by email. A few days later I phoned Wileyfox to chase, and was told that I couldn't be transferred to the refund team because they were in a different building (so apparently their phone system can't cope with that, slightly ironic when you consider what they sell) but that I would be called back. Of course this never happened. So I tried by email, and was told that I would be refunded.

It took a further week of this to actually persuade them to do anything, which meant that it took almost two weeks from them recieving my phone to them issuing a refund (of just the cost of the phone, not including the cost of postage, the cost of making phone calls or the time and fuel it took to drop it off).

This is not an acceptable way of doing business.
Always read the reviews before you buy.

I have tried so hard with Wileyfox but the swift 2 I bought (and the replacement they sent me as the one had bought was faulty) had some serious problems:
Overheating when charging
Screen going blank when calls were incoming so you couldn't answer them
Randomly shutting down and restarting
System error fault notice showing when it restarted. The customer service advice was to reset to factory settings. How many time can you be expected to do that. Finally after weeks of trying to make do I relented and returned the replacement phone too. Got my refund but out of pocket on 2x tracked return postage and won't touch Wileyfox again. Genuinely couldn't recommend them in good conscience to anyone

Rubbish phone,keeps resetting itself, voice search waste of time,it either never understands you or just searches something totally different.
It might have decent specks for the money, but it is poorly put together.
Don't waste your money.
Stick to the old trusted brands.

I bought this phone new 4 moths ago,

I'm not happy because there are still no updates.
Swift 2 x Gold Andriod 8.1.0 it is a unsave phone, there are still no updates for Android and no respond!
There are manny security issues so, what kan i expect from WileyFox?

Please dont tell me to mail or tell it in the support app, that is not working, the replay, "we don't no"

So please tell me on trustpilot online when ar there updates?

With regeards

Full review below but if in a rush then I suggest you buy two tins of beans and some string. This will have more functionality and be infinitely more reliable.

I purchased a Swift 2 as I was lured by the fact it was made in Britain and seemed to have everything I wanted at a really good price.
But I soon learned the truth of the saying "buy cheap, buy twice". Within a matter of weeks of buying my Swift 2 it started to freeze, intermittently at first but now every 5 minutes or so. It renders the phone useless for browsing, playing games or just inputting data into pages or apps. At first a quick turn off/turn on again would remedy this but now when I turn it off it either takes three or four attempts to turn it back on or it requires a full reboot.

The battery is useless rendering this mobile phone static, as it requires a constant charge to keep the battery at a level where the phone can be used. If it is unplugged the battery will last less than an hour from full charge to zero.

When the battery does inevitably run out and the phone is then recharged, turning it on again presents another nightmare. It loads the startup screen and then nothing. It just goes black and no amount of pressing the power button seems to help. This then requires a reset and a prayer to the God of phones that this time it will power on correctly. On the odd occasion that it does allow you to open the phone after a reboot, you are faced with a series of noises as random apps open and close before the screen opens. Usually this is the camera and it takes an age.

Answering calls has become a nightmare recently too as no matter how many times you swipe the green icon the phone refuses to answer.

Finally there is the issue of the phone just deciding to do what it wants i.e. randomly phoning people when I'm browsing the internet. Going to random internet pages without me pressing the required button. Jumping between apps. The list seems endless.

Sufficed to say I wish that I had never bought this phone and cannot recommend that anybody bother with a Wiley Fox product. My phone is barely 9 months old.

If there are any edits or mistakes that I have missed this is due to my phone curser jumping all over the place as I type. Another cool feature of a Wiley Fox phone.

Edited to add:

After the reply below I contacted their support and spoke to Peter. They have offered me a refurbished phone if I send them this one back (at my expense) and they deem it to be faulty.

Further edited to add:

Now my Swift 2 has decided to randomly shut down (used to this now) but on attempting to restart I have a message saying that my phone is corrupted. A few restarts and it eventually boots up but this is a new surprise since chatting to their support team. One star is two too many.

Wife bought me this as a surprise liked it at first but not now.Totally unreliable works when it wants to and trying to get Google forget it.If I could return I would do so immediately.Britiish made who cares,crap.

I bought this phone new 6 moths ago and there are still no updates.
Swift 2 Plus Andriod 8.1.0 You said it is a save phone, not annymore.
There are manny security issues so, waht kan i ecpect from WileyFox?

With regeards Rik

I bought three of these phones - one for me and then after a while, when it looked ok, two more for my sons. Mine started having issues quite early on with freezing, resetting, switching off and coming back on with near zero charge, from previously being full, etc. (seems like it shorted out). This was sent back (Amazon refunded immediately). Then the other two (bought from Wileyfox) started with the same issues - one occassionally (at first), the other even worse and constant. It kept dying, camera has been not working for 65% of the time we've owned it (occassionally does work), battery lasted for no time at all - so couldn't make calls or use apps much as the battery will crash. Reset itself, etc. After a lot of time being told by technical staff it could be our charger lead or charger (!) we sent this back to Wiley Fox / Santok for dealing with - having been told some issues with battery. After weeks arranging it, they did get it back quickly. The camera was working, but battery exactly the same. When I complained they checked (when I insisted) and found the battery hadn't been touched at all. Sent back in, this time came back with different battery (and a different back, but who's counting). It was dead by the time the courier got it from the repairer to us. Battery in it since end of March, and quickly clear it was similar, just not dying completely as often. Still not much power. And the camera crashed out pretty much immediately - 'permanently' (but see news from yesterday on this below!)
Having seen all this, my other son didn't even bother trying this hassle with customer service, and bought himself a different phone (that actually works - and was a lot cheaper). Wiley fox is now his paperweight.
I got back in touch with customer services (every email address I had) a week ago to ask what could be done with the remaining problems with the (twice) 'repaired' phone. And chased it. No reply.
The last straw is this week, my younger son, still using the 'repaired' (twice) phone, has gone with school to Germany, and the camera started working! But the phone instead stopped making calls or texts. I give up, and am buying another phone today.
Santok said when they took over Wiley Fox that they would take on the warranty. These phones do not just have bad batteries (limited 6 month warranty - why? they should last for years), everything has gone wrong with them - apps, hardware. The most expensive mistake I have ever made, and has caused my sons no end of problems they could do without. At least Amazon refunded me on the one I bought through them. Otherwise money down a drain.

This is the worst phone ever!!

This is the 2nd Swift 2 that a have got, the first one a got and within 11 and a bit months it got corrupted, yes it was due to Tik Tok but it still should of got corrupted. When a then factory reset it it was fine, so a downloaded Tik Tok again, it got corrupted, again!

So, my phone was corrupted, after the messages it only lasted maybe a 3 or 4 weeks before it being completely broken.
So after getting the message it started to stop working. First it was my phone not turning on when a press the power button, it only turned on when it felt like it, then it would power it self of CONSTANTLY! Then it would take like a hole day to charge instead of the 1 hour that it used to take. Then next it would just stop charging completely, except from when it wanted to, Finally it stopped turning on and charging completely!

As a 13 year old girl and having friends that lived miles away from me and not being able to do normal things that other 13 year old girls got to do because of my Asperger's and my ADHD a relayed on my phone quit heavily, my phone was the only way a could talk to my friends except from at school. So then having my phone stop working and me not having the money to by a new phone nor my parents having the money to pay for a new one was one of the most frustrating things ever!

So, I get a new phone early January. It is the same phone as before, WileyFox Swift 2, then Tuesday 25th June, what do a get, the bloody message saying "your devise may be corrupted and not trustworthy" WHAT THE HELL!!!! This phone a had downloaded Tik Tok but then deleted it after getting the message of it being corrupt and then factory resetting it again, then a couple of days later factory resetting it after my dad asking me too and it being fine! but out of the flipping blue it's corrupted FOR NO BLOODY REASON!!!!! A DON'T HAVE THE BLOODY MONEY TO BUY A NEW BLOODY PHONE!!!!!!!!!!

SO EITHER YOU GIVE ME THE 130 POUNDS A SPENT ON THAT DAMN PHONE OR A WILL DESTROY UR COMPANY!!!! A WILL PUT ON EVERY SOCIAL MEDIA A CAN THINK OF SAYING "DON'T BUY FROM WILEYFOX, THEY ARE A SCAM AND THERE PHONES BARLEY LAST 6 BLOODY MONTHS!!!!!!"

DO SOMETHING NOW OR UR COMPANY IS HISTORY!!!!!!!!!

I bought my wileyfox somewhere in october of 2018. I was happy with it until february, when the screen on my phone started to black out, making it unusable. I'd have to hard reset it, wait for a while (up to hours) and then some magic would happen and the phone would start again. It did get worse though, so i figured i should have it fixed.

But then i found out that Wileyfox is hardly reachable, by any means. At first i did it through the care app, within the phone, which, to be honest actually worked quite well. I got a fairly quick reaction (within a couple of days). But once the screen of my phone stopped working indefinitely, i wasn't able to use the app anymore, so i had to resort to finding another way. Naive as i was, i tried the Wileyfox website, which claims to have a live chat function somewhere on the site, yet for nobody to actually find. That site doesn't actually have a contact button. You can literally not find a contactpage. None. I was stunned. I am stunned.

I'm stunned by the fact that a company produces a product and then is unwilling to stand for that product and to fix problems and help their customers. I actually feel robbed.

Now, i am sure there are people who will be able to help me, cause i've seen an emailadres from a company called Santok floating around here, and it's 'just' a device (mind you, finding this emailadress was me looking for hours, i didn't stumble upon it, i've had to strain to find this). But my point is a more principal one: how bad of a company must you be that you design a product and then forget to actually be there for your customers? Painfull.

My advice is: don't buy a wileyfox phone. Wileyfox doesn't deserve your money.

PS: excuse the spelling mistakes, english isn't my first language.

I've had Wiley Swift Fox 2 for over a year and now there's no sound I can't listen on you tube can't make video calls please help