Wileyfox 

Purchased a Swift 2 on pre-order. I was told on the website that the order would be dispatched in the first week of April 2019 - it didn't arrive but I thought no big deal, these things happen so I let a further week go by before I contacted the company for an update.

They completely ignored my contact requests until I tweeted them publicly, after which someone got back to me, but the customer service employees have been rude and unhelpful from minute one.

Not being able to fulfill a pre-order on time is one thing, but taking someones money then making them chase and fight for updates over a month after the original fulfilment date - then speaking to your customers as though they are just a nuisance that you want to go away - is disgraceful.

Avoid this company, they don't deserve your money.

I have had this for 4 weeks it's amazing the camera is so good when I first got it it did black screen.fixed it in no time I recommend buying wily fox swift 2 plus best phone it's better than iPhones

Does anyone have a Wileyfox Pro on the Windows software ? Please give me reviews.

I bought the swift wileyfox in January. This phone is so frustrating it breaks up and people who phone me say that they cannot hear me. I need to be contactable at all times due to my work. I contacted Wiley fox support and it took them along time to reply and when they did they suggested it was because I was listening to music on my phone I replied I never listen to music on my phone.Once again it took a long time for them to reply.
When they did they told me to fill out a form and send the phone back to them. I decided to get a new phone because I couldn't be without one. Please do not buy this phone I have gone back to having a Samsung which I have never had a problem with in all the years I have had one.Wileyfox support is totally rubbish I should have known better than buy a cheap phone so stay well clear!!!

I am not able to locate your office in Nigeria please tell me your location because I am having issues with my phone

Great phone. I have had it for a month now. Great battery life. Very fast. 32Gb storage. 3Gb RAM. Very fast delivery too. You cannot beat this for value AND its British built!

Please note the email Customersupport "@" wileyfox.com is the wrong contact email.

Care "@" stklife.com is the correct email to contact for support :)

Im trying to get in touch with the wileyfox customer care for over a month and they are just ignoring me..... Never buy anything here again...

I am always keen to try and support a UK business and despite the fact that there are better phones out there for the money I decided to go with the Swift 2X.

I ordered a phone that was on back order but it arrived only a few days after the date they said it would. No big deal. Sadly right out the box the phone was faulty and the camera would not work at all.

I contacted customer support and they said to return it and I could wait for a replacement but they were out of stock so no idea on time scale. I decided to get a refund instead. I filled in the ridiculous returns form which pretty much consist of you transcribing the IMEI and serial number etc from the box on to a form along with order number and my address etc......seems very convoluted in this day and age but still.

For weeks I heard nothing. I have contacted them by email and messaging centre on their site on numerous occasions and had virtually no response. They respond to probably one in five messages I send and never with anything relevant or a resolution. I think they just want to hold on to your money as long as possible.

I have resorted to my credit card company to try to recover my money.

I will NEVER use these scam artist again and I suggest you don't either.

Read the reviews!!!
Do NOT buy from this company. The phones just don't work, it crashes daily, turns itself off, the camera only works when it feels like it and apps just disappear!!
But most annoyingly the screen sensitivity is disgusting, it is nearly impossible to type correctly the first time and the phone has locked me back out on several occasions Because it enters very the wrong passcode.
This according to wileyfox and their customer "care" ( believe me they do NOT care!!) Is not a problem and acceptable for the phone.!!!
The phone is only 2 months old and it's only fit for the bin!
The customer "care" is disgusting and not worth even bothering with.
My advice is save up and buy a better phone.....I wish I had!!!

**UPDATED 12.04.2019**
**As per the Wileyfox response, I contacted them via email on 18th March 2019. I haven't yet received a response, despite re-contacting them on 3rd April. Phone is completely u/s - it reboots itself at least 3 times a day, the camera won't start 9 times out of 10 and it still wipes SD cards. All in all, just awful. I have wasted money on a terrible device and hours of my life trying to resolve the issues with a non-existent customer service department. AVOID, AVOID, AVOID!!!!**

Phone's (Swift 2) is really good - when it works. But it decides to wipe my SD card on a regular basis then won't let you reinstall it because it's now corrupt.

Since the last update, the alarm function can't be snoozed unless you unlock the phone and open the alarm app and switch it on from there (by which point you're awake and don't need the snooze function). Oh, and "your device isn't compatible with this version" of Instagram any more so I can't even reinstall that since I had to do the last factory reset.

It also quite frequently decides to switch itself off and the camera function will only work (without rebooting) when it feels like it (which isn't often and by which point whatever moment/entity you were hoping to photograph has generally passed).

And not compatible with any other charger I have in the house or the office. So that's pretty poop if you're low on battery and without your cable.

And the customer 'care' department are awful - it's mainly a bot and then *allegedly* a *real* person who emails you back to say either it's not their problem or you need to send your handset back or do a factory reset (again).

Honestly, the more I've thought about this, the more the whole experience has been pretty poor from start to finish. What was going to be a 3star review is now 2 star. Don't waste your time or money.

Think I'll be asking Father Christmas for a Samsung or Nokia again this year.

Customer service and after sales terrible!!
Wileyfox is a Google partner and as such they are obliged to deliver 4 security patches in the 1st 2 years I have been trying to get my phone updated only to hit a brick wall as they are not honouring their Google agreement.
Customer service is almost none existent so once you've bought a phone..... you're on your own

Sent my phone in for pre-paid screen replacement on1 st October and have heard nothing since. On-line chats with a system in San Fransisco yielded nothing useful, although I eventually exchanged emails with (presumably) a real person called Tomas who spun some unlikely sounding stories about "waiting for parts" and "problems with the repair service they used, so they'd brought it all in house ...".

I'll try to get my £60 repair fee back, but I've given up hope of ever seeing the phone again!

verry verry bad experience
It is not normal. I strongly advise you NOT to buy from WILEYFOX.
my phone have been sent for repairs more that 5 month ago I paid for it. they are ignorig my messages and call
how can this be?

DO NOT buy form SANTOK. have ongoing 3 month complaint with them. Sent phone back for repair 2 months ago and have still not received a replacement. every time you speak to someone they are based in South America. It is impossible to speak to any one at the organisation despite asking relentlessly for a manager to contact me. They are an absolute Joke.

despite the other reviews, sent my handset back for repair. I actually paid for the service too.

Three weeks after signed delivery, I ask for the status of the repair. i get irritable/sarcastic messages back telling me simply to be patient.

One of the worst experiences I had with a company.

Having bought Wileyfox Swift a couple of years ago, I had been in a problematic situation from day one!
The phone arrived wouldn't turn on. After being replaced two (!) weeks later, the new one arrived was buggy and extremely slow, gps never functioned correctly, updates were... well, there were no updates.

If the battery dropped to 0%, the phone would enter an endless loop of trying to boot when plugged in to the charger but automatically shutting down (yes, even when plugged in). When I contacted Wileyfox by email, I got a reply a month later suggesting I should use a more powerful outlet (!?).

After a year of struggling use, it couldn't even open basic apps (email, browser et.c.);.

I am ok with budget phones (or budget anything whatsoever) but this was just throwing money in the bin.

Very poor service and not honouring Wileyfox screen repair warranty.

Just a joke. It would have been better if Wileyfox had completely gone under. Santok have bought the brand name yet don't want to honour anything. Customer service is non-existent. They won't honour the included 1 year screen repair warranty I bought with my phone, so had to pay £30 to have it repaired. It has taken more than 10 working days for my phone to be repaired and then tried to repeatedly find out the location of my phone and no-one available and they never call me back.

Spoken to one repair advisor/technician, who has tried to help but had no info as to why it was still not processed and repaired. I will update IF they finally do return the phone and it is fully repaired.

I have constantly been ignored by this company. Just want a working phone. That seems too much for this shower

Terrible.. Since they have been taken over by another company they are awful at communication. My phone smashed and I bought their warranty to ensure I got a free screen fix, 9 months ago they said they were waiting on screens from China and I never to this day have heard back. Communication takes ages and is patchy have to keep repeating my problem. I bought a screen from China myself and fixed it. Don't bother to buy a phone with them if anything goes wrong they won't help you.