Wileyfox 

After 3 email sent from 2 different addresses I still got no response other than an automated one that says my email was received.

I'm on my second Wileyfox device now, that has failed with the same fault, dead won't power on or reset.
I have submitted a number of request to the Wileyfox service team now through their portal, without response.
with no address of telephone number listed for customer service you are contrained to use the on-line form or email, you are left with nowhere to turn should you fail to get a response

We LOVE our Wileyfox phones. So cheap but so good. Just as good as a Samsung or Apple phone. Fingerprint reader on our Swift2X is so much easier than the old er phones that don't have ut. Unlock and turn on so quickly with just one finger. Loads of software updates too, makes us feel really safe.

Apauling customer support.
Cracked my screen a month ago still under the year's protection. A little concerned about them having gone into administration on 06-Feb I've raised 3 seperate calls with them and not had one response.
I assume from this and other reviews that support is now non existent and they're simply trading concentrating on sales rather than support. If I send my phone in for repair I fear I will never see it again.
It's a shame as the swift 2 is a great phone for the price and it's a British company but never again!!!!!

Unfortunately they went into administration in January this year so it is unlikely that any owner of a Wileyfox phone will get any support anytime soon.

No easy way of contacting the customer service team. I ended up speaking to Amazon as I bought the phone through them. I very lovely woman talked me through the issue and the phone has a hardware and software issue and I'm sending the phone back! I've contacted them in the past with issues and never got a response. I bought my phone from Wileyfox as its a UK company and I really wanted good service but you've completely failed!

Still waiting for anything other than an automated response from Wileyfox after failure of the camera. Had been recommending them as a British company providing value-for-money phones, but will certainly never do so again or buy any of their products. My Swift was a replacement for a far Eastern import, but I have since been able to buy a replacement battery and on-off switch to repair the phone myself, so the Swift is now just so much junk.
UPDATE
I have just learnt that they are going into administration, so don't expect anything from then soon or possibly ever.
UPDATE 2
The company has resurfaced and claim to honour support issues for all previous customers. They have an on-line chat service which seems to be based at the initial-contact level in the US. They are responsive but are limited in what they can do (suggest basic things like turn off and restart, check settings and so on). When all that fails your are then referred to someone in the UK and in my experience they dont exist. I have given up trying to get a response.

Same problem as most reviews, I have a swift 2x and actually love the phone! But I sent it away to be fixed, at my own cost and have even payed for the repair this was before Christmas! And they are still waiting for the parts to fix it. I have emailed wileyfox 3times with no reply other than the automated one.
Terrible shame actual product fantastic

Bought a Wileyfox Storm in July 17 from Amazon. I actually quite like the phone, when it works.

It went into a bootup loop in November, contacted Wileyfox and said it was an update to the Facebook app. They sent me instructions to get into the phone and remove the app, phone was working agan.

A month later the phone became intermittently unresponsive, it could come back after a few minutes or up to an hour. Eventually it wouldn't respond at all and I had to wait till the battery drained.

Sent it back to WileyFox, at my expense, they removed Cyanogen and updated OS. Worked for a few days same problem returned.

Sent phone back again at my expense, they now say main board replaced and OS updated. Again problem returned after a few days. I have sent an issue through their webpage on three occasions which they have totally ignored. Now left with a totally unreliable phone.

Customer Service is abysmal, I regret ever hearing of Wileyfox

Bought a Swift 2 for my dad with screen warranty. He managed to drop it on a concrete floor so I made use of the screen warranty. That was in August; he still doesn't have a repaired phone as we go into February

I have contacted Wileyfox customer services several times in recent weeks via their website to enquire about repair service for my Swift 2 X. They have yet to respond despite promising to do so within 24 hours. This is not just poor and unacceptable customer service, it is non-existent customer service. My trust in the company is gone. I’m extremely disappointed.

I bought the Wileyfox Swift 2X in June. After a couple months the finger print sensor stop working and the phone was crashing a lot. Contacted there customer service In December and still no reply.
Never again will I purchase a Wileyfox product

Absolutely non-existant customer support. Received a new phone which wouldn’t turn off and just kept rebooting itself. It kept getting hotter and hotter until the battery ran out and I was quite worried that it might be a fire hazard. I emailed them and they didn’t answer. I eventually found a phone number and they didn’t answer that either. Will keep trying to contact them but will probably get Paypal involved and see if they can get a response. It’s hard to believe that a company can treat their customers in this way. Anyway, I’m glad I’ve found out sooner rather than later.

Bought this phone because it got excellent reviews on tweakers.net for being best bang for buck.
Phone works like a charm and contacting Wileyfox got me a friendly and professional respons within 24 hours (thanks Debi).

Overall would recommend highly!

Fast and effective response to software corruption on my phone. After using the contact form on the WF website I received a friendly e-mail response within 2 working days with clear written instructions on how to resolve the issue. The fix took minutes using a PC and Android de-bugging; whilst it really was quite simple and the instructions were good, it might have been a little daunting to a technically inexperienced person. That said, this was my first experience of Wiley Fox support and I was very satisfied with the knowledgeable support staff and successful outcome.

I purchased a phone at end of June. The earpiece has gone on it! Send it back for repair and was sent back Unrepaired.
The reason being that they don’t manufacture the parts for it!! So why make a phone when you cannot replace parts it, ridiculous.
I’m now left with a swift 2x which is absolutely no good to me.
Wileyfox are ignoring all my emails about the issue, no customer services whatsoever.

These people are doing great again.
New costumer support is getting all things done properly.

Iggy

My phone crashed occasionally for two months after I purchased it then stopped working altogether. This seemed like a very bad sign, and I was not looking forward to contacting support about it. Fortunately the service was excellent, with very fast communication from Debi, and a quick, free repair. No problems yet, we'll have to wait and see.

I've had my Swift 2 Plus for just over one year. The device has been great and is still one of the cheapest available. After one year it is still fast and has lots of storage.
The only problem I had was some screen lag just past the one year mark. Lots of reviews online said customer service were difficult to get hold of, unresponsive or unhelpful. I emailed the service team and had a response from Debi within 2-3 hours, telling me exactly what to do to send my phone for repairs. I had a few questions, and each was answered usually within the hour. The phone was repaired quickly and returned to me in about a week. Overall, no complaints from me. Would definitely recommend/buy from again when upgrading.

Honest answer. The instruction attached got my phone booting within an hour of reply
Spot on
M