Wileyfox 

Bought my phone on 1 Jan (add-X), after inital contact was informed that they were extremely busy due to the high demand, not surprised at the price.
They sent a free cover as a thanks you for being patient. So far, can't complain. The phone arrived, spectacular pice of equipment, fast works like a dream, ads are not a problem, they appear on the lock screen, if they dont appeal, a single swipe and they have gone. No hardship as you would have to swipe it anyway with or without ads. Yesterday, it developed a problem, tried a few things including factory reset, but problem would not go away. Contacted support via the web site, within 10 minutes a suggested solution was forwarded to me, it worked a dream phone now working wonderfully within 20 minutes of sending original help request. A big thanks to all at Wileyfox, you deserve success.

Ordered the Wileyfox Swift 2 Plus ADD-X on 1st Jan 2018. It never arrived, waited 2 days and logged into my account. It said the phone was out of stock.
No correspondence (e-mail or other)from Wileyfox to say they had cancelled my order. I e-mailed them and even took to social media, but had no response.
I've had to open a dispute through PayPal to get my money back.
I'd avoid this company, they have no respect for their customers.

Bought phone in August, tried in vain to register the free screen replacement voucher. Eventually sent a recorded delivery letter with photocopy of voucher and delivery note. No reply.

The phone's battery went from reasonable to disastrous. Fully charged in the morning, go to work (phone not used at work, not allowed), get in car at end of work and phone dead. This time customer services did respond to the contact form on their website, and a Debi, after some email tennis, agreed to take the phone back for 'repair'. The phone was software updated and the battery situation was a little better, but not back to what it was.

Recently, i.e just before Christmas the screen started to flicker, it then was fine for a few days, then flickered again. Display said there was a software update. Thought that might solve it, so started the update. Phone restarted and the screen never came back on. Tried all combinations of holding down Volume Down and Power buttons to reset and nothing. Could here notification sounds, so knew the phone was on.

Reported it to Debi directly and eventually got a response. Sent it back and today received the phone back. With no repair done due to what they term as 'Liquid Contamination'. No explanation, no proof of contamination, nothing.

Absolutely gutted. Thought we were doing the right thing buying from a British company, would have been better of with a cheap Chinese import.

The customer service is very bad, I now have a useless phone and now forced to buy a new phone. Please don't give this company your money, it truly is a gamble

Despite some of the earlier things I've read, my experience of Wileyfox has been nothing but positive. I had an issue with the battery which they offered to fix without question, answering my email promptly. My phone was sent off to their service centre and back in my hands in full working order three working days later. I couldn't be more impressed.

Great Phone excellent Service
Bought my first Wileyfox for my daughter after her old phone started to struggle. I didn't expect much thanks for getting a lesser known brand but now every app she uses works better than ever and she couldn't be happier.

WF will be my go to next time a phone needs upgrading.

Excellent customer support. I had lost the sim tray for my Swift plus 2 and Jack S sent me a new one in about 6 days over the Christmas holidays.

Absolutely amazing personal service!

Fantastic customer support via email following System OS fault with new phone.
Had quick reply with link and instructions on how to load stock android (via SD card) onto my assumed bricked cyanogen OS phone.
Phone now running, without a return to base, on Nougat 7.1.2 and very happy with it (Swift 2 Plus)

Had an issue with a recently purchased phone, contacted support and got a response within a couple of hours with full instructions that worked first time.

Amazing company, incredible response time. I will be an entaustic supporter now.

I still have a support call out with the device I moved from (from a larger company, who’s support is aweful, they have not even acknowledged my issue.)

Thank you jack.

Service/Support
Amazing support and service following an OS software issue.
UK support and service centre for a UK company - The Best

Fabulous, rapid response to my query. Replacement component delivered within days no questions asked. I like Wileyfox and their staff

Good value for money until camera broke about 6 months in. Had to pay P&P although the issue was not my fault. Was quickly fixed but 2 months later same problem has occurred. Bought this phone partly for the camera - disappointing. Would be easier if I could talk to representative on the phone/ in store.

Update: Jan 2018
Same issues began again. After initial responses from support they stopped responding. Stuck with a broken phone, again. Avoid these guys. Terrible.
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Had lots of issues with sending a phone back to be fixed at first: silence, slow turnaround, cryptic paperwork when it came back and the problem repeating itself with the returned handset.

Jack in support was great though; he was responsive, clear and worked hard to resolve the issue. After a helpful and lengthy email exchange he got me a replacement handset, paid the postage and did it all in double quick time.

Great value for money - not as quick or flashy as more expensive smart phones but for the price it is a great phone. When I had issues with the phone, staff were all very helpful and considerate and helped sort the issue quickly and efficiently. Genuinely lovely company to deal with from start to finish - I highly recommend them to anyone.

I wish you ongoing success and I am pleased with the Android 7 but am having to relearn to use my phone because of the changes from the Cyanogenos version. I was disappointed that you do not give a telephone number for customer support with problems. I was pleased that your worker 'Jack" contacted me within 24 hours after I emailed your site. He sent a download zip file for a manual update, after I had sent him the details of my phone, but I couldn't use this. Fortunately a friend was able to update my phone to Android 7. But then the phone froze on the logo page. It took several hours of work by him to sort this. I contacted Jack again when I couldn't write or send texts. He got back to me within hours with what to do, but I had already sorted this problem myself. I am not technical and had had problems with this phone all the time since I bought it in Aug 2017. I never received any notifications about updating it. My phone had been built in Sept 2016, almost a year before I bought it new from Carphone Warehouse.Your website doesn't give information about how to contact support by phone. A leaflet with simple instructions would have been very useful in the original package.

FANTASTIC. got in touch to say I was having problems with the phone I bought 18 months ago. was told to send it back for repair and was exchanged for a new phone all within 10 days. Brilliant after sales support from the whole team but a special thanks to Jack and Samantha for all their help.

Had problems with the screen on my Swift2+, after talking the problem out with a member of the support team it was sent off and fixed within a week, superb and friendly service.

Problem with an Android update - required using adb to resolve. Helpful support was clear and guided me through the process to get a fully working phone again the same day.

Asked for help to solve a problem with minutes my issues were swiftly sorted. Thanks again Wileyfox