Wileyfox 

Small problem solved in no time. Fast feedback and great service !

My Swift 2x needed repair after the finger print sensor failed. Excellent customer service from a helpful and friendly agent called Debi. Quick to respond to any queries. Repair team also did a top notch job, original phone arrived back 100% working. Happy to recommend the service.

Absolutely fantastic company, really good customer service and an amazing phone for an amazing price! Look forward to future products.

Wrote in on a Saturday about a melted screen protector (that some third-party company I purchased through had apparently attached), and by Sunday afternoon the whole thing was happily resolved! Great support.

Whilst I was disappointed when my phone camera started playing up I was delighted by the repair service including the online help, the guy that signed receipt of the phone at 11:30pm and the repair team that got the phone back to me on the Friday after the Monday I mailed it. 4 days door to door. An excellent wileyfix!

A range of great phones at excellent prices, and British-made too. We have 3 wileyfox phones in our house, and the previous ones have been wileyfox too (lasted over 2 years each, so not bad going considering the usage they get). Great customer service now too. Wouldn't hesitate in recommending them to anyone. Happy customer :)

after a good initial experience with great communication it went rapidly down hill. i sent my phone away 4 months ago for repair and still don't have it back. I've had some communication over the last 2 weeks however they are now ignoring my messages again. save yourself the stress and buy another phone

When my parcel arrived, I was immediately impressed by the packaging that the phone was housed in. It looked and felt premium quality, I'd go as far to say even better than current industry leading competitors. Some may be surprised to find only a charging cable without a socket in the box, but I'd researched the phone prior to buying and I knew what to expect and appreciated the reason for leaving this out.

On to the phone itself. The screen is crystal clear, battery life is the best I've experienced so far in a smart phone and the metal rear housing makes the phone feel far more expensive than it actually cost.

I'd asked the Wileyfox Facebook page where I could find a legitimate charging cable to keep in the office as a spare and they were so kind to send me another for free as an early Christmas gift! This really is top drawer customer service!

My main reason for choosing Wileyfox over other industry competitors was the fact they are a British based operator. As we approach our exit from the shackles of the EU, I believe it is imperative that we support British business

I had problems with a phone which was returned for repair it still didn't work properly so customer services said I could return it for a replacement. I sent it back but the this party repairers returned it repaired again. I spoke to Jack again and he escalated where necessary to get it resolved. After much frustration on both sides I received the replacement. I was informed all the time of what was happening and spoke to Jack throughout the issues so can't fault wileyfox customer services, as they wouldn't give up until it was sorted for me.

I am very happy not just with the look and feel of the phone, but also the company. I was delivered a phone, but in a month, when the battery died it wouldn't start again. So I contacted the customer service of Wileyfox, and they were very prompt in giving me instructions to send the phone back to them to have it checked out. The phone was promptly fixed (software update and tested) and was delivered to me. All communication was done via email. I'm very happy with the excellent customer service I have received.
The phone itself works well and I'm quite pleased with the purchase, even though it had an issue with the software when purchased. The company was proactive in solving this issue. So inspite of the problem with the phone itself, I'm giving Wileyfox a 5 star rating because of the follow up and good customer service.

Returned my WileyFox Swift 2 as there was an apparent fault when it froze. I emailed WileyFox because I was getting no where trying to sort it. They suggested I return it for there in house WileyFix team to look at, which I did. The phone was returned to me within 7 working days good as new and I just set it up again like a new phone. Very pleased with the service and response time.
Geraldine

Great service, there was a time a few months back where it was awful to get hold of people but since they changed to in house it has been great service can't fault them always go that extra step

I had major problems with the Cyanogen software bundled with my phone (which I bought from Amazon). Did some research and discovered that Cyanogen had gone bust. Contacted WileyFox who said that they no longer sold phones with this software, but that they could not control what other retailers sold. I was given a post-paid label to send my phone to have the software updated and received it, loaded with latest Android, two weeks later. I am very happy with the service, and many thanks to Debi who was very helpful throughout.

Broken screen - (dropped) due to shock when pulling earphones out. Emailed Wileyfox to see how much it would cost to get it repaired.
Emailed back saying I have to send it to them recorded delivery for a quote. Cost £8.50. 2 weeks later I get an Quote through saying it will cost £75 to repair the broken screen or £15 to return it to me unrepaired and if I pay neither it would be recycled after 90 days.
I already knew & told them it was a broken screen so surely they could have told me how much a broken screen would cost to get replaced??
I certainly would not have wasted my money sending it to them!!!

I had an issue with my device, so I decided to email support, on a Sunday morning. Within minutes I had a reply, and was supplied the exact information I needed to resolve my issue. Very good, quick and friendly service.

I contacted Wileyfox for assistance with a phone case. Jack was very helpful, answered my queries and responded quickly

I received help the 2 times I've had to get in touch and they've helped me sort out the problem first one was my own fault and the second was a phone issue. But still I got fantastic help both times. Thanks Jack and sorry I can't remember the other guys name as it was a while ago but still helped me fix my phone. I'd never heard of wileyfox till my husband got one and as soon as saw it I wanted one and now I'm on my second which I love.

I had a couple of faults with my son's Wileyfox Swift (one self induced - cracked screen), and one was a faulty USB charging port. I sent the phone back to them, only asking for the USB charging port to be replaced - they'd offered to do this under warranty, and was pleasantly surprised to find that the screen had been replaced as well (I'd been prepared to just put up with the crack).

Good service, and prompt replies to emails from their Tech Support team.

Thank you for your rapidity Jack !
The France Department don't seem existing (or you need to talk with theses guys to see what the hell they are doing during the open hour) but Jack can help me from england. Great job and good interaction with him.

Wileyfox are selling phones they know are not fit for purpose! Many of the models are installed with software that doesn't work.
Customer support only answer
questions it wants to and expects the paying customer to send brand new phones in for repair at your own expense, instead of the company sending a new working phone out to you.
I explained how it was an 11th birthday present for my daughter, it was her first phone but no response from wileyfox.
Buy British they say ! What a joke !