Wileyfox 

I recently had to send off my Wileyfox phone for repairs (there was a problem with the phone charging and the battery).

The team were in constant email contact and the whole process (from posting the phone to receiving it again at home) took only 8 days.

What I really loved was the friendly manner with which the support staff dealt with me, and the speed of delivery when they sent it back.

The repair process was much quicker and painless than I had dared to imagine.

Liam Whittaker

I've recently had some trouble with my new Wileyfox phone, and it's definitely worth saying that while I am still in the process of sorting that, the customer service has been impeccable. I've a tendency to over-stress but the advisor who was helping me along was very helpful and his relaxed attitude made the whole process as good as stress free!

I get the impression from my experience so far that Wileyfox and their employees care about what they do. They're certainly not just going through the motions.

I feel valued and appreciated as a new customer and if things continue this way, I think I'll be sticking around a fair while!

Wileyfox provided me with a great experience in terms of their customer service. I had a response to my initial question in under 12 hours and this was on a Saturday! My second question was responded to in under half an hour (on the weekend also). As a customer this really fills me with confidence to know that should I get a problem with my handset they will be quick to overcome my difficulties. It is also reassuring to know that their customer services department is ‘in house,’ not miles away in another country. Keep up the good work.

My lovely new phone decided to charge so slowly after a week that it was impossible to use. I e-mailed customer service and Jack responded pretty much straight away. He was knowledgeable, friendly and extremely helpful. He advised me to try several things that might have fixed the problem but they didn't. So we finally agreed that it had to be sent back to be repaired. He was assisting in that process all the way. He tracked it for me while it was repaired and always answered my queries promptly. I would recommend customer service at Wileyfox without reservation.

Helped me with all my problems. Replied quickly and gave me clear instructions of what to do. Great customer service.

I had a hardware problem with a phone that is just under a year old (one out of 5 Swifts that we have).

My situation is complex as I am abroad, but the support staff (Debi in this case) dealt with it with ease, in a very efficient and professional matter, and she responded very quickly to all of my (several) requests. I am now well on the way to having the phone fixed under warranty.

Very happy with the service!

Quick reply. Friendly. Unfortunately, no solution or explanation was given for the issue. I had to work out my own problem and solve it myself. Some helpful suggestions were given, but nothing concrete or solid. Slightly disappointing. Happy with quick replies and friendliness of customer support however.

Update: I continued to experience problems. I was unable to fix my device and it cost me a lot of money. Device failed after 6 months. Would not recommend.

Awful support...
Waiting 2 months for a repair of a phone., non existent support.
Have also requested an invoice to claim back on expenses for work. Im going round in circles...

Other issues employees have, phones will random not power up, or when they do , they power up , then reboot and repeat.

Fast, quick, informative... great company :)

This company stands up with the corporate giant's with its quality products.

It's customer support is good too :)

Great service from in house team (thank you Jack). Not sure what the issues were with my daughter's phone but when we sent it in for repair they returned it in 3-4 days fixed! So great service, slightly worried about the phone.

My battery became completely drained and would not recharge. WileyFox replied to my support request within one working day, if they'd replied within one day this would probably have been 5*. After just 2 emails they sent me details of the repairs process advising me it could take up to 2 weeks. I mailed my "dead" phone to them on the Saturday morning and received it back working on the Thursday, less than a week from the original fault.
It would have been nice to have had some information about what they thought had gone wrong to help prevent me from killing it again :-)

Broken screen (my fault) handled quickly and efficiently. Any queries and questions answered very fast on Facebook messenger. Great phone for the price (swift 2X). Impressed with customer service. All good, would recommend!

Really swift and efficient response. Very happy with the help I received from the v Willy fox team.

I am amazed at the service Wileyfox offers for replacement of broken screen.

I also noticed that, when mailing the company i get response within 20 minutes or less with good and clear instructions on what to do.

I am very satisfied with the customer service

Decent devices, great value for money.

LineageOS builds available for the technically inclined.

Responsive and helpful support.

Excellent phones for their prices. Had to contact the client service because I bought a spare battery that I realised I didn't need and they were fast and efficient!

Sorted my issues no problem at all, a super company to deal with.

I got a little issue with my otherwise fantastic Swift 2. Customer service was good and responded fast.

Had my Wileyfox Swift 2X a week now.
I didn't really know what to expect but for the price it seemed to tick all the right boxes. I'm very pleased with the handset and glad I decided to give wileyfox a go.
I did have a minor technical problem (nothing to do with the handset just me not being able to locate the correct setting) this was resolved swiftly once I messaged wileyfox via Facebook.
If like me you are doubting them I would recommend to give them a try, the handset I have is great value for money and it's nice to know should I need help with it they are only a message away and provide a quick reply.... Ive not had that from the big brands!