While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We had a lot of audio problems with our old VoIP supplier, and managing the team was rather challenging. So far, everything has gone smoothly since joining with Xinix. For managing users and accessing... See more

Rated 1 out of 5 stars

Calls keep dropping out mid call. The most pathetic customer service. Everything is ‘systemised’ with updated ticket keep dropping into my email, but most importantly, nothing ever gets done. Extrem... See more

Rated 5 out of 5 stars

Needed to switch to VOIP after our landline was cut off and the old provider couldn't (or wouldn't) reconnect! Contacted Xinix via chat and within an hour I had ordered VOIP porting my existing number... See more

Rated 5 out of 5 stars

I had an excellent experience with Xinix Tech Support today, specifically with Uzair. It is clear that Xinix top management has a fantastic training program in place for their staff. From the moment... See more

Company details

  1. Telecommunications Service Provider

Written by the company

Xinix is a UK-based VoIP providing company that offers the best VoIP packages for small, medium, and large businesses. It offers flexibility, scalability, affordability, and easy integration with all kinds of business software that helps with seamless communication and task management. Xinix is famous for an easy setup, use friendly interphase, and 24/7 customer care that ensures the best for your business. With the help of Xinix, your small business can benefit from some of the remarkable features including call recording, instant messages, group chat, conference call, instant reporting, call analytics, and more. For details, reach out to Xinix and get detailed information from our customer care right away.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

104 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Returning Customer!

I used Xinix a number of years ago for a multi-user business package at the company I worked for and found the system easy to use, reliable and competitive.

I have recently returned to using Xinix at my own company for a 10 user business package and Uzair has just started configuring the handsets. I have a mixture of voip phone brands but this has been no problem, they just log on remotely and configure. Very quick response times.

Well worth getting in touch for your business phone needs!

March 4, 2025
Unprompted review
Rated 5 out of 5 stars

Hi it's very great experience

Hi it's very great experience. New Internet connection has been made parfectly. Especially for my PDQ machine ( paying by Cards ). It was very slow but with Internet WiFi is very fast service. Thank you for support

March 3, 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

Customer Service have been more than helpful with the setup of my Landline and any queries I have had have been dealt with immediately.The delivery of my kit was faultless and the package is a totally fair price.

February 24, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

In the start I went online to find…

In the start I went online to find someone who could rescue my phone number after Virgin took it from Sky but then told me they could not support a landline in my area possibly leaving having to contact doctors, hospitals and many others with a new phone number.
I searched the internet and found Xinix who told me they could rescue my landline even after some days of it being switched off. As a bonus their rates are very reasonable. On dealing with them I found them to be a blessing to get in touch with compared to the horrendously difficult method of contacting Sky and Virgin. On top of this they helped me to set up my landline cordless phone and have been extremely helpful.. Bottom line is I recommend this company 100%.

February 20, 2025
Unprompted review
Rated 5 out of 5 stars

Maryam knows her stuff

Xinix knows their stuff. Maryam helped me set it up, just how I want it, and helped me understand the system. We was set up before closing, but Maryam said don't worry we will stay until you are set. My base was corrupted by previous VOIP providers, but Maryam went through the interface, like a dog chewing a bone. Thankyou Maryam.

February 10, 2025
Unprompted review
Rated 5 out of 5 stars

Understanding VOIP and IP Technology

After subscribing to Virgin Media and discovering that they don't do landline phones, I came across Xinix who met the challenge, transferred my landline number and Tia has talked me through my options to connect a compatible phone. Now I understand better how the system works I can confidently go out and purchase the correct phone

February 10, 2025
Unprompted review
Rated 5 out of 5 stars

I had never heard of the company

I had never heard of the company, came across them on Google they do digital landlines. Kept us updated and when it came to installation it wasn't too bad. Works great, phone a lot clearer now and a great price too.

February 3, 2025
Unprompted review
Advertisement
Advertisement
Rated 5 out of 5 stars

Life saver

I moved from sky to virgin and unfortunately i didn’t swap my number over with virgin and wanted to go with Xinix as theyr much cheaper just for the land line. Mid way through they couldn’t get my number which has been in the family for almost 50years. Sky,Bt,virgin no one could port my number back. Momina and Hassan were my agents and tired the best and finally got my number back and on.
Can’t believe the big corporates couldn’t help me but these guys were fantastic and did the impossible.
Personal thank you to you both and to your company.

October 18, 2024
Unprompted review
Rated 5 out of 5 stars

Had an issue with the phones…

Had an issue with the phones connectivity recently, and Uzair and Ali was incredibly helpful in resolving it. They are very friendly, professional and knowledgeable. Thanks to Uzair for his support !!Highly recommended..

October 21, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

VOIP from Xinix

I requested a VOIP from Xinix to take over my landline from EE/BT two days after I switched to FTP. An ATA arrived in advance to support my set of panasonic phones, and it all went incredibly smoothly and on time. The audio clarity is excellent. Maryam was particularly pleasant and helpful.

October 3, 2024
Unprompted review
Rated 5 out of 5 stars

Fast and quick service

I dealt with Maryam from Xinix, she responded very quickly to my email request, she gave the right advice and was very polite. Excellent service provided and will recommend to others who intend to use them.

October 3, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look