Xoom, A PayPal Service Reviews 182,298

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 111,656 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the service to be excellent, fast, and reliable, providing peace of mind when sending money. Many appreciate the ease of use and the quickness of transfers, with funds often arriving within minutes, making it a trusted platform for family remittances. Reviewers also highlight the good communication during transfers and the security of the service, which contributes to their satisfaction. However, some customers also noted concerns regarding pricing, mentioning that exchange rates can be low and fees high, leading them to consider other options. A few other people also felt that transfer times were sometimes misleading, with funds taking longer to arrive than initially indicated, causing frustration.

What people talk about most

Service

Users describe positive interactions with service, highlighting its speed, accuracy, and ease of use for... See more

Payment

People report positive experiences with payment, highlighting fast and easy transactions, with funds often... See more

User experience

Reviewers consistently express satisfaction with the user experience, highlighting its ease of use and... See more

Price

Clients share ambiguous opinions on price, with some reviewers finding rates reasonable and fees not bad,... See more

Response time

Customers had positive experiences with response time, with many noting that it was quick. However, some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've been helping family members in Colombia for years, using XOOM. Once set up, transactions have been handled perfectly by XOOM with a fair exchange rate, speedy transactions, and great customer se... See more

Rated 5 out of 5 stars

Xoom has been an excellent, fast, and very reliable service. I always use it because the transfers arrive without any issues and the platform is very easy to use. It gives me peace of mind when sendin... See more

Rated 5 out of 5 stars

The transfer was quick and I was surprisingly offered better rates than my usual go-to apps for bigger amounts. Will definitely be using the service again when transferring big amounts.

Rated 5 out of 5 stars

As always! l am very satisfied, wonderful experience. Absolutely we can always count on you, your service is really great! Just please continue your amazing work/job, perfect!


Company details

  1. #9 of 30 best companies in Money Transfer Service
  2. #107 of 195 best companies in Financial Consultant

Written by the company

Trusted by millions. Fast, secure, and affordable money transfers — powered by PayPal, at the speed of Xoom. Send money to over 150 countries from the United States, Canada, Australia, Europe, and the UK with flexible and convenient options, including: Bank and debit card deposits; Mobile wallet transfers (UPI, PIX, Mercado Pago, GCash, and more); Cash pickup and home delivery; and, Mobile phone reloads. When sending money to friends and family, every cent counts. We’ll show you the exact fee and the amount they'll receive before you hit send. Fees and limitations apply. Our security measures, including data encryption and 24/7 fraud monitoring, help safeguard your transactions and keep your full financial info secure every step of the way. Count on our dedicated team. We have customer service centers across the globe with support in multiple languages. Since 2001, millions of customers have relied on Xoom to send money around the world. Popular delivery options Send money directly to major partners across key corridors: Mexico: OXXO, Elektra, BanCoppel, Mercado Pago, Spin by OXXO, BBVA, Banco Azteca, Banorte India: HDFC, PNB, Axis Bank, YES Bank, Muthoot Finance, Manappuram Finance Philippines: BDO, BPI, PNB, Cebuana Lhuillier, M. Lhuillier, GCash, Coins, PayMaya, GrabPay, and door-to-door delivery

Fast, secure, and affordable online money transfers

Written by the company

Send money to Mexico
Send money to the top cash pickup locations and banks throughout Mexico, such as Oxxo, Elektra and BanCoppel. Transfer money directly to Mercado Pago and Spin by OXXO mobile wallets. Make bank deposits to all major banks, including BBVA (Bancomer), Bancoppel, Banco Azteca and Banorte.
Send money to India
Make UPI and bank deposits to all major banks, including HDFC Bank, PNB, Axis Bank and YES Bank. Send money to the top cash pickup locations and banks throughout India, such as Muthoot Finance and Manappuram Finance.
Send money to the Philippines
Send money to the top cash pickup locations and banks throughout the Philippines, such as Cebuana Lhuillier and M. Lhuillier. Make bank deposits to all banks, including Banco de Oro (BDO), Bank of the Philippine Islands (BPI) and Philippines National Bank. Transfer money directly to mobile wallets, including Coins, U-mobile, GCash, PayMaya and GrabPay. You can even go for door to door delivery service right to your recipient's front door with Signed and Delivered (S&D). Deposit directly to a bank account in the Philippines by quickly entering your recipient’s debit card number. The money will be deposited into your recipient’s bank account – like a bank deposit. Funds are typically deposited in minutes. Available only to US senders who are sending to eligible debit cards. Fees, limits and other holds may apply.
Send money to Guatemala
Send money for cash pickup and bank deposit to the top pickup locations and major banks in Guatemala, including Banrural and Banco Industrial. Deposit directly to a bank account in Guatemala by quickly entering your recipient’s debit card number. The money will be deposited into your recipient’s bank account – like a bank deposit. Funds are typically deposited in minutes. Available only to US senders who are sending to eligible debit cards. Fees, limits and other holds may apply.
Send money to Europe
Fast, secure, and affordable online money transfers to Europe. Choose from a variety of flexible and convenient options for every transfer. Transfer to bank accounts and debit cards. Send cash for pickup. Reload mobile phones. You can send USD from the United States to bank accounts across Europe using Xoom. Supported countries include Germany, France, Italy, Spain, Portugal, Austria, and more. Simply enter your recipient’s bank details and we’ll deliver the money directly to their account.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

182K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I recommend Xoom

I’m 76 years old and have had problems when it comes to money transactions
when I discovered Xoom, I found it to be very easy to send money. The process is so uncomplicated and user friendly.
Thank you Xoom.

June 2, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look