Fluidity round the site. Couple of things for improviement: 1) When you filter and click into a car, enusre the filter is still on when you click 'back'. There some occasions the filter was rem... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
one quick call with representative solved the problem of registration and quote generation. after placing the order, it only took 2 days to reach the final order placing state. One place improvement,... See more
Company replied
Order process has been really good with regular updates and instructions. The web portal when initially choosing a vehicle could be improved as it sometimes failed to load, and it was quite difficult... See more
Company replied
Hi Zenith Difficult to rate as I have just ordered my car . It's been accepted but haven't had any further correspondence. The orderering process was fine stright forward. Gary
Company replied
Company details
Information provided by various external sources
The UK's leading independent leasing, fleet management and vehicle outsourcing business. Are you a driver? Please direct queries to our customer service team.
Contact info
Number One, Great Exhibition Way, Kirkstall Forge, LS5 3BF, Leeds, United Kingdom
- 0344 848 6462
- hello@zenith.co.uk
- www.zenith.co.uk
4.2
Great
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I think the info on the website was…
I think the info on the website was clear but the offer of ev car models and versions is limited for some cases.
March 21, 2026
Reply from Zenith Vehicle Contracts
Hi Fabio. Thank you for your feedback. I am sorry to hear you are not presented with the options you were expecting. It may be that there are limitations on what vehicles are available on the scheme. Please contact our sales team on 03301348792 to double-check if this is presenting correctly. Jonny@Zenith
I was very pleased with the service…
I was very pleased with the service provided by Zenith. The support was prompt, professional, and efficient, and everything was handled smoothly from start to finish. I would happily recommend Zenith based on my experience.
March 30, 2026
Reply from Zenith Vehicle Contracts
Hi Leon and thank you for this 5 star feedback. I am pleased the support has been prompt, professional and efficient, with all aspects handled smoothly throughout. Jonny@Zenith
Very responsive and intuitive service.
March 22, 2026
Reply from Zenith Vehicle Contracts
Hi there and thank you for the 5 star feedback. I am happy the service is responsive and intuitive. Jonny@Zenith
A very patient and helpful Customer Service!
A very patient and helpful person on the helpline who assisted with my order.
March 27, 2026
Reply from Zenith Vehicle Contracts
Hi Barbara. Thank you for 5 stars! I am happy the colleague you spoke with was patient and helpful, assisting with your order. Jonny@Zenith
Straightforward Experience with Helpful SupportThe process was clear and…
The process was clear and straightforward. The team was very helpful in answering all my questions before I decided to proceed with the salary sacrifice scheme. Thank you to the team for their support and guidance throughout.
March 2, 2026
Reply from Zenith Vehicle Contracts
Hi there and thank you for this 5 star feedback. I am pleased the process is clear and straightforward, where the team have answered all your queries and assisted with you placing an order. Jonny@Zenith
Reply from Zenith Vehicle Contracts
Hi there and thanks for the 5 star feedback. I am happy the process is quick and hassle-free. Jonny@Zenith
Reply from Zenith Vehicle Contracts
Hi there and thank you for 5 stars. I am pleased to hear of your positive experience. Jonny@Zenith
Easy to navigate the portal
Easy to navigate the portal. Would like a little more info on charging times and range, rather than having to google other websites to find relevant details.
March 24, 2026
Reply from Zenith Vehicle Contracts
Hi Chris. Thank you for the feedback. I am pleased to hear you found the portal easy to navigate and thank you for providing areas of improvement. I will feed this into the team. Jonny@Zenith
Really easy to order and kept up to date
March 16, 2026
Reply from Zenith Vehicle Contracts
Hi Nicole. Thank you for the 5 star feedback! I am so happy to hear that the ordering process is easy and you were kept up to date. Jonny@Zenith
Reply from Zenith Vehicle Contracts
Hi there and thank you for the 5 stars! I am happy to hear that the process is good, quick and straightforward. Jonny@Zenith
It was so easy to order my new car
It was so easy to order my new car. Simple layout options and costs
March 17, 2026
Reply from Zenith Vehicle Contracts
Hi Gurnam. Thank you for 5 stars! It's great to hear the ordering process is easy, with a simple presentation of options and the costs. Jonny@Zenith
Easy to navigate and order
March 11, 2026
Reply from Zenith Vehicle Contracts
Hi Mr Cook and thank you for providing 5 stars! I am pleased the portal is easy to navigate and place an order. Jonny@Zenith
Reviewing the options for cars
Reviewing the options for cars, and ordering a new car was very easy through the internet pages. Communications with the customer services advisor was also easy and very helpful.
March 16, 2026
Reply from Zenith Vehicle Contracts
Hi there and thank you for the 5 star feedback. I am so happy to hear that the ordering process on the portal is easy, along with receiving helpful guidance from our advisors. Jonny@Zenith
Reply from Zenith Vehicle Contracts
Hi Roy. Thanks for the 5 stars. I am pleased the process is easy and straightforward. Jonny@Zenith
Reply from Zenith Vehicle Contracts
Hi there and thank you for the 5 stars! I am pleased to hear you experienced a streamlined and efficient process. Jonny@Zenith
A very unhelpful sales team
For ordering a new car to replace my current car with Zenith, I got literally no help at all from the sales team even after many emails and phone calls. It seems they only help with easy options. A very unhelpful sales team. I wouldn't recommend them at all.
March 12, 2026
Reply from Zenith Vehicle Contracts
Hi KP. I am so sorry to hear that you have not been able to receive the assistance you needed from our sales team. Please can you drop me an email on complaints@zenith.co.uk with your employee details, with a brief summary of any correspondence you have. I will raise this for action to obtain the assistance you require. Jonny@Zenith
Delight
Very helpful informative, answered questions quickly and clearly - Made the experience very easy so far
March 9, 2026
Reply from Zenith Vehicle Contracts
Hi Nina, thanks for 5 stars! Pleased to hear you were happy with the service! Michelle@Zenith
Malakhi answered all my questions and…
Malakhi answered all my questions and was very helpful
March 16, 2026
Reply from Zenith Vehicle Contracts
Hi Kevin, thanks for the 5 stars and the positive feedback. I will ensure the feedback is passed on! Michelle@Zenith
Staff on the phone are very helpful and…
Staff on the phone are very helpful and the site is easy to use
March 12, 2026
Reply from Zenith Vehicle Contracts
Hi there, happy to hear you found our colleagues helpful and the site easy to use. Michelle@Zenith
zenith ordering process
great site & easy to navigate
good selection of cars
speedy reply with quote
March 3, 2026
Unprompted review
Reply from Zenith Vehicle Contracts
Hi Andy, thanks for your positive feedback. It's always good to hear! Michelle@Zenith
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.