Zurich Airport Reviews 

for the rental offices, very slow to get through but helpful in the end, could be improved.

well organized airport, very clean and very good restaurant choices.

Transfer desks are a mess! Hours of waiting and long queues. Unacceptable for any airport, but especially in Switzerland that pride themselves in efficiency, in this case it was inefficient!

Infrastructure of this airport is OK but staff is incredibly rude, impolite and aggressive. I have been harassed on the 1st of February at the Gate E62 (PS472) by a female stuff member who was terrorising passengers in order to find an odd extra kg of a hand luggage and make them pay a penalty. This is insane but she was checking every passenger's bag at the Gate (including those with a Hand Luggage Approved tags given at the Check in) with a portable luggage scale making the whole experience humiliating and traumatising. She was behaving like a Nazi soldier during the Second World War, treating passengers with such volume of hatred that I have never seen in my life. Her female supervisor was quietly observing. She did not know the airline rules for a hand luggage and despite some people have been members of the airline loyalty programme and thus were given more hand luggage allowance, she made literally everybody pay 75 CHF for a second bag with a laptop or a small personal items - breaching Airline's policy. I was forced to repack my hand luggage in order to fit my laptop into a single bag to find out minutes later that I was allowed to take two items on board. She was not sure how much to charge and for what, so I ended up paying incorrect fee at the end. It seems the staff at the Zurich airport is so miserable. I have never seen a smile on their faces, nor any kind word was spoken. It makes me wonder that, despite they live in the most prosperous country in the world, they are so miserable and there is so much hatred in their hearts and minds. This is national disgrace, Switzerland!