We recently signed up for the Starlink Broadband with Yellowcom and have had a pleasant experience so far. Stephan initially got in contact with us and sold us the product. He was clear and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Michael, helped me reset my router this morning. He was very patient and expalined all the steps clearly. I didnt feel in ant way rushed or silly for asking any questions. It was pretty pain free as t... See more
Company replied
Can highly recommend Yellowcom and the service they provide. I have only ever had small issues with them on a couple of occasions - couldn't log in online / trying to set up holiday recordings etc. As... See more
Company replied
We can rely on the services provided by Yellow.com. Thewy always get back to us inmediately whenever we have a query or a problem. The team in customer care and accounting department are very helpful... See more
Company replied
Company details
Information provided by various external sources
Leading provider of mobile and landline solutions for business
Contact info
Clydesdale House, Glasgow Business Park, G69 6GA, Glasgow, United Kingdom
- yellowcom.co.uk
4.9
Excellent
835 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 14% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
quick service
I had contacted yellowcom and Michael had rang me back. We went over the issueon the phone but it couldn't be solved. This was Tuesday afternoon, late. he told me he would try to get someone out to me asap. He rang me first thing Wednesday morning to say that an engineer would be out within a couple of hours. A young lad called Bailey came out within the two hours and was able to get the issue sorted as it was quite tricky. I appreciated the urgent call out and both guys were great to deal with.
June 25, 2025
Unprompted review
Reply from Yellowcom
Hi,
Thank you for taking the time to leave such a thoughtful review. We’re really pleased Michael and Bailey were able to respond so quickly and get the issue resolved, especially given how tricky it was. Providing fast, reliable support is exactly what we aim for, and it's great to hear you felt well looked after throughout.
The Yellowcom Team
Advertisement
Paul is the best person I’ve ever met
Paul is the best person I’ve ever met, he was in charge of our group and was a wonderful host
Any time any where, he was there to answer any questions needed and ensured that we were well looked after
Because of Paul, I’ll come back to the armoury again
June 20, 2025
Unprompted review
Fantastic Service as usual
Every time I work with this company, I get fantastic service. Siobhan from the billing team could not have been more helpful. She talked me through all the items I didn't understand, and I came off the call with all my issues sorted. The problems were with my understanding (we are just new to the system), not issues with the company, which I have found to be fantastic from the very beginning. They are a total pleasure to deal with.
May 28, 2025
Unprompted review
Reply from Yellowcom
Hi Cliona
Thank you for such a thoughtful review. We're so pleased to hear you've had consistently great experiences with us. Siobhan will be especially glad to know she was able to help make things clearer. We're delighted to have you on board and are always here whenever you need support.
The Yellowcom Team
Michael and Deaglan very helpful and…
Michael and Deaglan very helpful and great to deal with
May 12, 2025
Unprompted review
Reply from Yellowcom
Hi Philip, thanks for the great feedback! Michael and Deaglan are delighted you found them helpful. We’re thrilled your experience was positive, and we’re here if you need anything else.
All the Best
Yellowcom
Angela
Angela was very pleasant on the phone and kept in touch regarding the engineer's visit. Kieran was also pleasant and went out of his way to ensure equipment was working correctly.
May 13, 2025
Unprompted review
Reply from Yellowcom
Hi Annette,
Thanks so much for the kind words! We’re really glad Angela kept you in the loop and that Kieran made sure everything was spot on. It’s great to hear our team made things easy for you.
If you ever need anything else, just give us a shout.
All the best,
The Yellowcom Team
Advertisement
Great Service from Ross
Thank you to Ross in the account management team.He gave me great service as usual
May 12, 2025
Unprompted review
Reply from Yellowcom
Hi Toni,
Thank you for taking the time to leave such a positive review. We're delighted to hear Ross provided you with excellent service once again your continued support means a lot to us.
If there’s ever anything you need, we’re always here to help.
The Yellowcom Team
very helpful
very helpful. Very knowledgable.
She took me through setting up billing portal so easily that it was not at all stressful
May 13, 2025
Unprompted review
Reply from Yellowcom
Hi M Sheppard,
Thanks so much for the great feedback! We’re really pleased to hear that your billing portal setup was made simple and stress-free, that’s exactly the kind of support we aim to provide.
If you have any other questions down the line, we’re always happy to help.
All the best,
The Yellowcom Team
Gabriel Ogunwande
Gabriel Ogunwande. Thanks Gabriel, took a while to resolve, but your knowledge was exceptional.. thanks again for your help.
May 12, 2025
Unprompted review
Reply from Yellowcom
Hi NCE,
Thank you for the great feedback! We’re so pleased to hear Gabriel was able to help and that his knowledge stood out. We’ll be sure to pass on your thanks to him.
If there’s anything else you need, don’t hesitate to get in touch.
Many Thanks
The Yellowcom Team
Prompt help from Cameron.
I am completing a year end and needed missing invoices. Cameron was brilliant with helping me and emailed the missing invoices promptly.
May 12, 2025
Unprompted review
Reply from Yellowcom
Hi Ideal Hardware Supplies Ltd,
Thanks for the kind review! We're glad Cameron was able to assist so promptly and get those invoices over to you without delay. Great to hear he made your year-end process a bit smoother!
If there's anything else we can help with, just let us know.
Many Thanks
The Yellowcom Team
Advertisement
Quick response
April 29, 2025
Unprompted review
Reply from Yellowcom
Hi Patrick,
Thanks for your review! We’re glad we could respond quickly, always happy to help.
If you need anything else, just give us a shout.
Thanks
The Yellowcom Team
Fastastic service provided and find…
Fastastic service provided and find anytime that i require assitance the team are allways on the ball to respond
April 30, 2025
Unprompted review
Reply from Yellowcom
Hi Brian,
Thank you for your kind words. We're really pleased to hear that you've consistently experienced fantastic service and quick support from the team. It's great to know we're meeting your expectations and always ready to help when needed.
Many thanks again for choosing Yellowcom.
Great at what they do!
We've had a brilliant experience working with Yellowcom. From the outset, both Deaglan and Gerard have been consistently helpful, responsive, and a pleasure to deal with. They’ve taken the time to understand our specific needs and have provided straightforward, reliable solutions without any unnecessary complexity.
The transition to their services was smooth and well-managed, and any queries we've had since have been dealt with promptly and professionally. It’s been refreshing to work with a team that genuinely cares about customer service and delivers on their promises. Highly recommended.
April 30, 2025
Unprompted review
Reply from Yellowcom
Hi Eve,
Thank you for such a thoughtful and encouraging review. We are delighted to hear that your experience with Yellowcom, and with Deaglan and Gerard in particular, has been so positive. It means a lot to us to know that the service has been clear, reliable and responsive from start to finish.
We really appreciate your recommendation and look forward to continuing to support your business.
Many thanks again for choosing Yellowcom.
Siobhan made the whole experience
Siobhan made the whole experience! Always called back when she said she would and went above and beyond to help me with a problem we were having.
March 10, 2025
Unprompted review
Reply from Yellowcom
Hi Barbara,
Thank you so much for your kind words. We’re really pleased to hear that Siobhan was able to support you so well and that the overall experience was a positive one. Going above and beyond is what we aim for, so it’s great to see that recognised.
If there’s ever anything else you need, we’re just a phone call away.
Many thanks again for choosing Yellowcom.
Advertisement
Good Teamwork
Having had serious issues with BT/Openreach. I want to say thank you to Arthur and Fraser for their total professionalism in how they managed the whole situation. Good teamwork one happy customer. No problem recommending Yellow.com
April 29, 2025
Unprompted review
Reply from Yellowcom
Hi David,
Thank you for taking the time to leave such a positive review. We’re really glad Arthur and Fraser were able to step in and manage the situation with professionalism and care. It’s great to hear that their teamwork made a real difference.
We truly appreciate your recommendation and are delighted to have you as a customer.
Many thanks again for choosing Yellowcom.
Fantastic Service
Fantastic service in installing a number of phones across our site. Gavin was extremely helpful and sorted any issues which arose quickly and efficiently. Highly recommend.
April 4, 2025
Unprompted review
Reply from Yellowcom
Hi David,
Thank you for your fantastic feedback. We are delighted to hear that you were happy with the service provided. I will be sure to pass your kind comments on to Gavin and the team. It was a pleasure supporting your installation, and we are always here if you need any further assistance.
Many thanks again for choosing Yellowcom.
Thanks to all at Yellowcom
Thanks to all at Yellowcom. Especially Gavin for outstanding service. Great company, great service and a great help for our business
April 19, 2025
Unprompted review
Reply from Yellowcom
Hi Pádraig,
Thank you for taking the time to leave such a positive review. We are thrilled to hear that you had a great experience with us. I will make sure Gavin and the team see your kind words. We are delighted to have been able to support your business and look forward to working with you again in the future.
Many thanks again for choosing Yellowcom.
Super speedy and concise response and…
Super speedy and concise response and resolution
April 28, 2025
Unprompted review
Reply from Yellowcom
Hi Claire,
Thank you for your great feedback. We are really pleased to hear you were happy with the speed and clarity of our support. If there is anything else we can help with, just let us know.
Many thanks again for choosing Yellowcom
Advertisement
Excellent service
Excellent service from Ross and the account management team
April 28, 2025
Unprompted review
Reply from Yellowcom
Hi Ruth,
Thank you very much for taking the time to leave us a 5-star review.
We're delighted to hear that Ross and the account management team provided excellent service and support.
Best regards,
The Yellowcom Team
Review of Service
I found Siobhan to be very helpful, patient and knowledgeable about the communication we had. She was courteous and always happy to answer my questions.
April 21, 2025
Unprompted review
Thanks to Ross in account management…
Thanks to Ross in account management for resolving my query great service.
April 16, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.