Patrick walked us through the entire process making it straightforward and easy! Despite our anxieties prior to starting the process, Patrick made us feel at ease and have reassurance every step of th... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Your Next Step is an independent mortgage and protection brokerage run by a team of three (Alan, Patrick, and Chris) dedicated to making the mortgage process smooth and stress-free. With extensive experience and a client-focused approach, we help everyone from first-time buyers to seasoned investors, finding tailored solutions that align with their financial goals. Beyond mortgages, we provide expert protection services and work with trusted partners in pensions, conveyancing, and commercial mortgages—offering a complete property financing service built on trust and personalised support.
31 Strathmore House, G74 1JN, East Kilbride, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
So thankful to have had Alan as our mortgage broker! As first time buyers it was all new to us but Alan explained everything clearly and the communication throughout was amazing, he really made the full process so easy and stress free! I would definitely recommend Alan to family and friends and will be back when remortgaging. Thank you!

Reply from Your Next Step
Alan was extremely efficient and kept me up to date throughout the entire mortgage application process. He explained everything thoroughly and provided me reassurance with any queries I had. Alan came recommended from a friend and I wont hesitate to recommend him in the future.

Reply from Your Next Step
Alan took control right from the beginning and made the whole experience stress free.He was always at the other end of the phone and nothing was ever an issue.1st class service and will never use anybody other than YNS

Reply from Your Next Step
We are so glad to have been recommended Alan as our mortgage advisor. He made the process so simple and as first time buyers everything was new to us. He took the time and explained everything so clearly and was always available to answer any questions when needed. We couldn't recommend Alan enough and will be in touch when remortgaging. Thank you so much Alan.

Reply from Your Next Step
Great Service from Alan!
Alan was extremely helpful in securing our new mortgage deal. He was there every step of the way and always explained all of our options well. Would recommend to anyone!

Reply from Your Next Step
Alan has been a great help from start to finish! As a first time buyer Alan took the time to explain the process start to end, advise on the best options available to me and submit my application within 24 hours of me deciding which lender to go with. Alans communicate has been brilliant and I would definitely recommend!

Reply from Your Next Step
Alan was very helpful and knowledgeable. He made the whole process of obtaining a mortgage offer so much simpler. Highly recommended!

Reply from Your Next Step
Was able to have our request clarified, giving us the chance to see what options were available and together making the right choice for us at out present time in life. So quick and effort less.

Reply from Your Next Step
I can’t thank Alan enough! He has made what could be a really stressful process so easy and seamless.
Alan’s communication has been brilliant throughout with regular updates and speedy responses to any queries I’ve had.
I’d 100% recommend Alan and Your Next Step to anyone looking for advice and support with anything mortgage related!

Reply from Your Next Step
Alan has been absolutely amazing throughout the processes of buying a flat and helping us secure a mortgage. We were new to buying a property in Scotland and Alan helped us through the whole process, patiently answering all our questions. He has been proactive in sourcing us the best mortgage, at a time when interest rates are very volatile. I cannot recommend him enough, and we will be using him again when our mortgage is up for renewal. Thank you!

Reply from Your Next Step
The support and guidance which we received from day one was excellent and the process from start to finish was very smooth, Alan MacKenzie keep us updated throughout.
Would recommend Alan to anyone looking to secure a mortgage.

Reply from Your Next Step
As first time buyers we were caught in a fix with a property but Alan came and cleared everything so easily and quickly. He clarified any doubts we had and advised us through each step in the process. The best part was that anything that we suggested he would look into it and advise accordingly. Only wish we had met him earlier then we wouldnt have lost time and money.
We would just like thank him for helping us out on our first buy.

Reply from Your Next Step
Alan has been very helpful in assisting my partner and I in purchasing our first home. He has been available to answer any and all questions and has made the whole process feel easy and relaxed while still getting things moving.

Reply from Your Next Step
I was very pleased with the outcome of my dealings with Alan. He was very efficient and always quick to reply to any queries I had. Thanks again for your service and I’m glad you could get me a new and better deal in a short period of time.

Reply from Your Next Step
We had spoken with other mortgage advisers and brokers previously without much luck and felt like we weren’t getting anywhere until we came across Alan. He made us feel so relaxed and done in a week what we had been trying to get for going on a year. Alan makes everything a really smooth process and keeps you informed all the way through so the process is stress free, he always answers any questions you have even if you think they’re silly he always assures and puts you at ease. We could not recommend him enough and are so grateful for all his help.

Reply from Your Next Step
Alan has been brilliant. He has been there to break everything down for me and make this process, easy and stress free! I highly recommend him! He also treats you as a person, not a robot going through a sales pitch

Reply from Your Next Step
I couldn't recommend Alan MacKenzie at YNSmortgage enough. Although I didn't have the most straightforward situation in trying to find a remortgage, he listened to all the details and within such a quick time he'd found me the deal I'd hoped for, that I didnt think would be possible. I was kept up to date at all stages, information was clear and concise, excellent service all round. Would highly recommend.

Reply from Your Next Step
Alan was so on the ball right from our very first phone call. He made everything so clear and understandable and gave me plenty of options to chose from. I'm very happy and would recommend to everyone.

Reply from Your Next Step
Alan from YNS was amazing throughout our mortgage application!! For something that can be quite daunting and stressful, especially when looking to take additional borrowing also, he took the time to explain things fully but simply, kept us up to date throughout and got us a deal that we’re delighted with!! Thank you Alan - we’ll 100% come back to you when we review things again in a few years!!

Reply from Your Next Step
We recently had the pleasure of dealing with Alan @ Your Next Step for the process of selling and buying our new property. Alan was exceptional throughout the process from start to finish. We appreciate Alan’s attention to detail and willingness to answer all of my questions (as daft as they can be at times!) im absolutely delighted to have received my mortgage offer Today and would definitely recommend to anyone looking for a smooth and stress-free mortgage experience.

Reply from Your Next Step
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.