Your Next Step Reviews 

191
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and helpfulness, making the entire process straightforward and easy. People appreciate how advisors take time to explain everything clearly, patiently answer questions, and provide reassurance at every step. The service provided is frequently described as outstanding, efficient, and stress-free, with many noting the smooth user experience. Reviewers are particularly impressed with the excellent communication, quick response times, and the proactive approach of the team.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising its professionalism, efficiency, and... See more

Customer service

Users describe positive interactions with customer service, consistently highlighting the helpfulness,... See more

User experience

Customers had positive experiences with user experience, consistently feeling well-informed and supported... See more

Response time

Consumers consistently report positive experiences with response times, noting prompt and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Patrick walked us through the entire process making it straightforward and easy! Despite our anxieties prior to starting the process, Patrick made us feel at ease and have reassurance every step of th... See more

Company replied

Rated 5 out of 5 stars

I was recommended this agency through a friend who had recently used their services. I cannot explain how fantastic Alan was throughout the process. Knowledgeable, approachable and he went above and... See more

Company replied

Rated 5 out of 5 stars

Alan at Your Next Step, made our first home purchase so effortless. He was very thorough in understanding our individual circumstances, and gave excellent recommendations whilst breaking everything do... See more

Company replied

Rated 5 out of 5 stars

I couldn’t recommend Alan highly enough. From start to finish, his service was professional, friendly, and always reassuring. He took the time to explain everything clearly, answered all my question... See more

Company replied


Company details

  1. Mortgage Broker
  2. Insurance Broker

Written by the company

Your Next Step is an independent mortgage and protection brokerage run by a team of three (Alan, Patrick, and Chris) dedicated to making the mortgage process smooth and stress-free. With extensive experience and a client-focused approach, we help everyone from first-time buyers to seasoned investors, finding tailored solutions that align with their financial goals. Beyond mortgages, we provide expert protection services and work with trusted partners in pensions, conveyancing, and commercial mortgages—offering a complete property financing service built on trust and personalised support.


Contact info

4.9

Excellent

TrustScore 5 out of 5

191 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(191)

47 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

So thankful to have had Alan as our…

So thankful to have had Alan as our mortgage broker! As first time buyers it was all new to us but Alan explained everything clearly and the communication throughout was amazing, he really made the full process so easy and stress free! I would definitely recommend Alan to family and friends and will be back when remortgaging. Thank you!

September 22, 2023
Unprompted review
Your Next Step logo

Reply from Your Next Step

Thank you for your amazing feedback, Sarah!! Your review is incredible and we're looking forward to seeing you into your first 🏡🗝️

Advertisement
Rated 5 out of 5 stars

Efficient and Friendly

Alan was extremely efficient and kept me up to date throughout the entire mortgage application process. He explained everything thoroughly and provided me reassurance with any queries I had. Alan came recommended from a friend and I wont hesitate to recommend him in the future.

September 14, 2023
Unprompted review
Your Next Step logo

Reply from Your Next Step

Thank for the ⭐⭐⭐⭐⭐ review Jennifer, your words are very kind and we appreciate them!! 🤗 So happy for you and we look forward to speaking again soon!

Rated 5 out of 5 stars

Alan took control right from the…

Alan took control right from the beginning and made the whole experience stress free.He was always at the other end of the phone and nothing was ever an issue.1st class service and will never use anybody other than YNS

September 15, 2023
Unprompted review
Your Next Step logo

Reply from Your Next Step

Thanks so much for the review Lindsey, this feedback is absolutely amazing! Giving you the news of your offer was a delight and we can't wait to see you in your new home. Good luck and we'll speak soon!! 🏡🗝️

Rated 5 out of 5 stars

Not all heroes wear capes!

We are so glad to have been recommended Alan as our mortgage advisor. He made the process so simple and as first time buyers everything was new to us. He took the time and explained everything so clearly and was always available to answer any questions when needed. We couldn't recommend Alan enough and will be in touch when remortgaging. Thank you so much Alan.

September 8, 2023
Unprompted review
Your Next Step logo

Reply from Your Next Step

What an amazing review, it's put a great big smile on our faces! Thanks Sarah, we're buzzing to see you move into your new home! ⭐

Rated 5 out of 5 stars

Great Service from Alan

Great Service from Alan!

Alan was extremely helpful in securing our new mortgage deal. He was there every step of the way and always explained all of our options well. Would recommend to anyone!

June 30, 2023
Unprompted review
Your Next Step logo

Reply from Your Next Step

Thanks for the amazing review Nicola, was a pleasure helping you! 🤗

Advertisement
Rated 5 out of 5 stars

First Time Buyer - Would Recommend Alan

Alan has been a great help from start to finish! As a first time buyer Alan took the time to explain the process start to end, advise on the best options available to me and submit my application within 24 hours of me deciding which lender to go with. Alans communicate has been brilliant and I would definitely recommend!

August 2, 2023
Unprompted review
Your Next Step logo

Reply from Your Next Step

Thanks for the amazing feedback Colette, you've been a real pleasure to help and we can't wait to see you moving into your first home!! Congratulations 🥳

Rated 5 out of 5 stars

Highly recommended!

Alan was very helpful and knowledgeable. He made the whole process of obtaining a mortgage offer so much simpler. Highly recommended!

August 16, 2023
Unprompted review
Your Next Step logo

Reply from Your Next Step

Thanks very much Mamuna, you've been a pleasure to help! 🤗

Rated 5 out of 5 stars

Re Mortgage application

Was able to have our request clarified, giving us the chance to see what options were available and together making the right choice for us at out present time in life. So quick and effort less.

June 23, 2023
Unprompted review
Your Next Step logo

Reply from Your Next Step

Thanks for the amazing feedback, Fiona!! 😊

Rated 5 out of 5 stars

I can’t thank Alan enough!

I can’t thank Alan enough! He has made what could be a really stressful process so easy and seamless.

Alan’s communication has been brilliant throughout with regular updates and speedy responses to any queries I’ve had.

I’d 100% recommend Alan and Your Next Step to anyone looking for advice and support with anything mortgage related!

August 14, 2023
Unprompted review
Your Next Step logo

Reply from Your Next Step

Thanks for the amazing feedback Jenny, we've loved helping you! 😄

Advertisement
Rated 5 out of 5 stars

Alan has been absolutely amazing…

Alan has been absolutely amazing throughout the processes of buying a flat and helping us secure a mortgage. We were new to buying a property in Scotland and Alan helped us through the whole process, patiently answering all our questions. He has been proactive in sourcing us the best mortgage, at a time when interest rates are very volatile. I cannot recommend him enough, and we will be using him again when our mortgage is up for renewal. Thank you!

August 13, 2023
Unprompted review
Your Next Step logo

Reply from Your Next Step

Wow, what an amazing review! Delighted to help and we look forward to catching up again in the future! 🏡🗝️🥳

Rated 5 out of 5 stars

The support and guidance which we…

The support and guidance which we received from day one was excellent and the process from start to finish was very smooth, Alan MacKenzie keep us updated throughout.
Would recommend Alan to anyone looking to secure a mortgage.

August 9, 2023
Unprompted review
Your Next Step logo

Reply from Your Next Step

Amazing feedback Stewart, congratulations!! 🌟🌟🌟🌟🌟

Rated 5 out of 5 stars

Great experience as first time buyer.

As first time buyers we were caught in a fix with a property but Alan came and cleared everything so easily and quickly. He clarified any doubts we had and advised us through each step in the process. The best part was that anything that we suggested he would look into it and advise accordingly. Only wish we had met him earlier then we wouldnt have lost time and money.
We would just like thank him for helping us out on our first buy.

August 8, 2023
Unprompted review
Your Next Step logo

Reply from Your Next Step

Thanks very much for taking the time to review your experience with Your Next Step. We've been so pleased to have found a quick fix for your case and we look forward to helping you in the future, Debdeep. All the very best in your new home! 🏡🗝️😊

Rated 5 out of 5 stars

Alan has been very helpful in assisting…

Alan has been very helpful in assisting my partner and I in purchasing our first home. He has been available to answer any and all questions and has made the whole process feel easy and relaxed while still getting things moving.

August 8, 2023
Unprompted review
Your Next Step logo

Reply from Your Next Step

Thanks for such an amazing review Rebecca, we're really excited for you buying your first home!! 🥳🏡🗝️

Advertisement
Rated 5 out of 5 stars

Happy customer 😁

I was very pleased with the outcome of my dealings with Alan. He was very efficient and always quick to reply to any queries I had. Thanks again for your service and I’m glad you could get me a new and better deal in a short period of time.

May 1, 2023
Unprompted review
Your Next Step logo

Reply from Your Next Step

Thanks for the amazing feedback Ali, you've been a pleasure to help and we look forward to catching up in the near future 😊

Rated 5 out of 5 stars

The best mortgage broker!!!

We had spoken with other mortgage advisers and brokers previously without much luck and felt like we weren’t getting anywhere until we came across Alan. He made us feel so relaxed and done in a week what we had been trying to get for going on a year. Alan makes everything a really smooth process and keeps you informed all the way through so the process is stress free, he always answers any questions you have even if you think they’re silly he always assures and puts you at ease. We could not recommend him enough and are so grateful for all his help.

June 30, 2023
Unprompted review
Your Next Step logo

Reply from Your Next Step

Thank you so much for your amazing review Andi, your words are very kind and they've put a huge smile on our face! 😊 Can't wait to see you holding those keys to your new home 🏡🗝️

Rated 5 out of 5 stars

Alan has been brilliant

Alan has been brilliant. He has been there to break everything down for me and make this process, easy and stress free! I highly recommend him! He also treats you as a person, not a robot going through a sales pitch

June 20, 2023
Unprompted review
Your Next Step logo

Reply from Your Next Step

Thank you very much Lance, you've been a pleasure to help! 😊

Rated 5 out of 5 stars

Excellent service

I couldn't recommend Alan MacKenzie at YNSmortgage enough. Although I didn't have the most straightforward situation in trying to find a remortgage, he listened to all the details and within such a quick time he'd found me the deal I'd hoped for, that I didnt think would be possible. I was kept up to date at all stages, information was clear and concise, excellent service all round. Would highly recommend.

June 18, 2023
Unprompted review
Your Next Step logo

Reply from Your Next Step

Thanks for the amazing review, Amy. Your words are very kind and we're delighted we got a great result for you! 😊

Advertisement
Rated 5 out of 5 stars

So quick and easy!

Alan was so on the ball right from our very first phone call. He made everything so clear and understandable and gave me plenty of options to chose from. I'm very happy and would recommend to everyone.

June 5, 2023
Unprompted review
Your Next Step logo

Reply from Your Next Step

Thanks for the amazing review, Rebecca! We're delighted we managed to secure your rate before the two sharp increases we have seen this week. Looking forward to rewarding you for all your recommendation to Your Next Step! 😊

Rated 5 out of 5 stars

Alan from YNS was amazing throughout…

Alan from YNS was amazing throughout our mortgage application!! For something that can be quite daunting and stressful, especially when looking to take additional borrowing also, he took the time to explain things fully but simply, kept us up to date throughout and got us a deal that we’re delighted with!! Thank you Alan - we’ll 100% come back to you when we review things again in a few years!!

June 9, 2023
Unprompted review
Your Next Step logo

Reply from Your Next Step

Thanks for the amazing review, Chris. It's been a pleasure to help you and we're so happy we got a great deal on your mortgage 👏👏👏

Rated 5 out of 5 stars

We recently had the pleasure of dealing…

We recently had the pleasure of dealing with Alan @ Your Next Step for the process of selling and buying our new property. Alan was exceptional throughout the process from start to finish. We appreciate Alan’s attention to detail and willingness to answer all of my questions (as daft as they can be at times!) im absolutely delighted to have received my mortgage offer Today and would definitely recommend to anyone looking for a smooth and stress-free mortgage experience.

May 22, 2023
Unprompted review
Your Next Step logo

Reply from Your Next Step

We love this review, Jordan! Thank you so much, we can't wait to see you in your new home, how exciting! 🐝🔑🏡

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look