Your Next Step Reviews 

191
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and helpfulness, making the entire process straightforward and easy. People appreciate how advisors take time to explain everything clearly, patiently answer questions, and provide reassurance at every step. The service provided is frequently described as outstanding, efficient, and stress-free, with many noting the smooth user experience. Reviewers are particularly impressed with the excellent communication, quick response times, and the proactive approach of the team.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising its professionalism, efficiency, and... See more

Customer service

Users describe positive interactions with customer service, consistently highlighting the helpfulness,... See more

User experience

Customers had positive experiences with user experience, consistently feeling well-informed and supported... See more

Response time

Consumers consistently report positive experiences with response times, noting prompt and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Patrick walked us through the entire process making it straightforward and easy! Despite our anxieties prior to starting the process, Patrick made us feel at ease and have reassurance every step of th... See more

Company replied

Rated 5 out of 5 stars

I was recommended this agency through a friend who had recently used their services. I cannot explain how fantastic Alan was throughout the process. Knowledgeable, approachable and he went above and... See more

Company replied

Rated 5 out of 5 stars

Alan at Your Next Step, made our first home purchase so effortless. He was very thorough in understanding our individual circumstances, and gave excellent recommendations whilst breaking everything do... See more

Company replied

Rated 5 out of 5 stars

I couldn’t recommend Alan highly enough. From start to finish, his service was professional, friendly, and always reassuring. He took the time to explain everything clearly, answered all my question... See more

Company replied


Company details

  1. Mortgage Broker
  2. Insurance Broker

Written by the company

Your Next Step is an independent mortgage and protection brokerage run by a team of three (Alan, Patrick, and Chris) dedicated to making the mortgage process smooth and stress-free. With extensive experience and a client-focused approach, we help everyone from first-time buyers to seasoned investors, finding tailored solutions that align with their financial goals. Beyond mortgages, we provide expert protection services and work with trusted partners in pensions, conveyancing, and commercial mortgages—offering a complete property financing service built on trust and personalised support.


Contact info

4.9

Excellent

TrustScore 5 out of 5

191 reviews

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4.9

All reviews

(191)

47 reviews in the last 12 months

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Rated 5 out of 5 stars

Alan is a superstar!

Alan has been a huge help throughout our process of getting a mortgage in place for our home to be. For someone that hadn’t gone through the full process before, Alan was amazing at making sure everything was clear and understood, and his detailed follow up emails were super useful!

I still can’t believe how little effort we feel like we have made and that’s a testimony to Alan’s irreplaceable knowledge and expertise who made sure everything was smooth and quick!

If we ever need to remortgage or move again, I won’t think twice about who to contact for help!

May 11, 2023
Unprompted review
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Reply from Your Next Step

Thanks so much Joao, you've been amazing to help and we can't wait to see you moving into your new home, how exciting!! 🥳

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Rated 5 out of 5 stars

Step no further, your next step is your solution

Fantastic service from start to finish. Our adviser, Alan was beyond helpful and kept me right the whole way through the brokering process.
10/10 would recommend

May 5, 2023
Unprompted review
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Reply from Your Next Step

We're delighted we got such a great result for you Bob, and we can't wait to see you with those keys to your first ever home! 🐝

Rated 5 out of 5 stars

First class service!!

I’ve recently used Alan for my mortgage for my house move. Having always gone to my banker for my mortgage I was dubious about the benefit of using a broker. How wrong I was. Alan has made the whole process simple and straight forward. Always available to answer questions and takes his time to explain each step of the process. Alan got me a great deal and I had the approval
In place less than 2 days from my application being submitted. Alan really made the whole process stress free and I wouldn’t trust anyone else to assist in the future.

April 13, 2023
Unprompted review
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Reply from Your Next Step

What an amazing review, thank you so much Lorraine! You have been a pleasure to help and we're so delighted you made the choice to speak with us over going direct to your bank. We're looking forward to you getting those keys for your new home! 🏡🗝️

Rated 5 out of 5 stars

Simple and easy life insurance

Alan recently helped me to sort out life insurance for myself and my children. This was something I’d been meaning to do for a long time (I am 37 years old) but never got around to organising for myself. I finally got in touch with Alan after hearing about him through a friend and it was the the easiest and most simple process I could have hoped for! Totally painless, Alan took care of getting me the very best coverage for my money and all I had to do was fill in a short survey. Totally worth the short time it took for the peace of mind of knowing I am covered. He also made me aware of critical life insurance and sorted me out with that - had no idea of the benefit to getting a policy for both life and critical illness. Thank you Alan for being such a big help in crossing this big ‘to-do’ off my list! I highly recommend using Alan to sort you out if you’ve not got around to insuring yourself or your loved ones.

April 28, 2023
Unprompted review
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Reply from Your Next Step

Thanks for the amazing review!! We're delighted we've been able to help secure some amazing financial peace of mind in the event of something unfortunate happening. Hopefully you'll never need to use your plans but we're sure you'll sleep easier knowing they are in place! Thanks again 😊

Rated 5 out of 5 stars

Amazing, stress free and professional service!

I couldn’t recommend Alan ant Your Next Step enough! He made buying my first house a simple, speedy and stress free (as can be) process. He always made himself available for a call for any questions I had and I couldn’t be happier with the service he provided.

I can ensure Alan will be my go to for any mortgage needs I have in the future!

April 26, 2023
Unprompted review
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Reply from Your Next Step

Thank you so much Keira, you've been a joy to help and we look forward to assisting you in the future 😊

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Rated 5 out of 5 stars

Allan managed to reduce our interest…

Allan managed to reduce our interest rates by getting us a new deal saving us thousands put us in right direction with life insurance policies also in general very very happy to have Allan help very professional and friendly to talk too and I’d go as far as saying if Allan can’t get you a deal no one can big 5 stars from us.

April 20, 2023
Unprompted review
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Reply from Your Next Step

Thanks very much for the amazing review, we're over the moon you're saving so much on your mortgage! 😊

Rated 5 out of 5 stars

100% recommend

Can't thank Alan enough for his advice and speedy service. From start to finish, the process took no time at all. Professional and very understanding. Would 100% recommend Alan and his professional advice and services.
Saved us a good sum of money and has offered advice on a more suitable insurance, which we will be discussing with him also.

April 20, 2023
Unprompted review
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Reply from Your Next Step

Thank you so much for your kind words, Heidi. We are so happy that you've secured a great deal on your mortgage 😊

Rated 5 out of 5 stars

Alan has made the whole process so easy…

Alan has made the whole process so easy and stress free. We were due to remortgage and not sure where to go due to this uncertain times we live In and I also didn't know what I wanted to do be it move, stay or take equity and within hours of our initial chat he had organised a mortgage in principle, and solicitors to give us an idea of what we could borrow and so if we were selling or seeing something we had everything in place.
Alan made it so easy for us and gave us options on everything we needed to make up our mind about what we were doing.
Nothing was ever a hassle for Alan and he was always reachable if I had any questions. I cannot recommend him enough!

April 18, 2023
Unprompted review
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Reply from Your Next Step

Hi Kellie, thank you so much for this review and the time you've taken to write it. You've been a pleasure to help and we're delighted we got the result you were hoping for. You know where we are if we can assist with anything else 😊

Rated 5 out of 5 stars

Absolutely superb service and advice

Absolutely superb: Alan is professional yet friendly, with the patience of Job! I was buying a property in London with my son, with me "gifting" my contribution; this necessitated extra red tape for my son's lender (my son was obtaining a mortgage arranged by Alan) and with Alan's expert guidance my paperwork was accepted immediately. Alan answered queries promptly and succinctly and updated my son and myself regularly. He is a true gem.

February 1, 2023
Unprompted review
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Reply from Your Next Step

Thank you for the wonderful feedback, it's very kind of you! Hoping we can speak again soon 😊

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Rated 5 out of 5 stars

First Time Buyer & Your Next Step

As a first time buyer, Your Next Step made the process easy and stress free. Great communication and Alan is very experienced in the industry. Would highly recommend to anyone.

April 11, 2023
Unprompted review
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Reply from Your Next Step

Thanks a lot for the amazing review Eve, wishing you many happy years in your new home 🏡😀

Rated 5 out of 5 stars

Fantastic Service

I recently worked with Alan at Your Next Step who impressed me with his exceptional level of service. He was extremely efficient, responding to my queries promptly and keeping me informed throughout the entire process. His attention to detail was also impeccable, ensuring that all necessary documents were in order and that I fully understood all aspects of the mortgage application.

Alan was also able to source competitive rates. He took the time to shop around and find the best possible deal for my situation, and I was able to secure a mortgage at a rate that I was extremely happy with.

Overall, I would highly recommend Alan at Your Next Step to anyone looking for secure a mortgage/remortgage.

March 29, 2023
Unprompted review
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Reply from Your Next Step

Thanks very much for the amazing feedback, we've loved helping you to secure a new deal on your mortgage! :)

Rated 5 out of 5 stars

Fantastic company to deal with

Really engaging from the offset - Great to have a good conversation around the needs and also the financial implications this time around given the current interest rates. Alan listened to everything we had concerns about and came up with a great option. Even then we were able to tweak that to suit even more. Loads of messages through the process making it feel really customer focused and that we were individuals not just another case. Would highly recommend.

February 16, 2023
Unprompted review
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Reply from Your Next Step

Thanks a lot for such a brilliant review, Simon. You have been a pleasure to help, please shout our name to your friends and family!

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Rated 5 out of 5 stars

I'd recommend Your Next Step to anyone…

I'd recommend Your Next Step to anyone looking for a mortgage broker. Alan answered every question we had throughout the whole process of buying a house, and took the stress out of the paperwork. Great and knowledgeable service.

March 22, 2023
Unprompted review
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Reply from Your Next Step

Thanks a lot for the lovely words, Jen! It's been a delight to assist you through the process of buying your first home, we wish you the very best! :)

Rated 5 out of 5 stars

Efficient, friendly and great communication

Alan was incredibly helpful and efficient in his communications. He set out the process for remortgaging and kept me up to speed with every step, even pulling together a case on our behalf to get a better deal from the lender. He was very pleasant and personable and I'll definitely be using him again.

March 6, 2023
Unprompted review
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Reply from Your Next Step

Thank you very much Lindsey, I am so please we got there with your offer, it's been a pleasure and we'll speak soon! :)

Rated 5 out of 5 stars

10/10 Mortgage Broker - Would Recommend

Alan has made the whole mortgage buying process so simple for me! He's been on-hand to help with any queries that I've had and has been invaluable source in the last few months. I didn't know where to begin but he was so knowledgeable and sorted so many things out for me. I'd definitely recommend Your Next Step.

March 6, 2023
Unprompted review
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Reply from Your Next Step

Thank you very much Teresa, it's been amazing helping you with your first ever home, we're buzzing for you!! :)

Rated 5 out of 5 stars

Happy to have found YNM!

Happy to have found Alan, he has been great at explaining all the small details, and persistent in getting the best deal possible. It has been a pleasure to work with him, and I shall be returning as a repeat customer in the near future!

February 28, 2023
Unprompted review
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Reply from Your Next Step

Thank you very much Rebecca, it's been a real pleasure helping you! :)

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Rated 5 out of 5 stars

Highly recommend YourNextStep

Alan was so helpful and understanding throughout the whole process and managed to find me an excellent deal and with a quick turnaround too. I cannot recommend them highly enough.

January 6, 2023
Unprompted review
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Reply from Your Next Step

Thank you so much for the great review Caroline, we really appreciate it! :)

Rated 5 out of 5 stars

Highly recommend Alan !!

Alan has been unbelievably helpful throughout the whole mortgage application process. he’s been there every step of the way and left no questions big or small unanswered. we’ve had constant communication with him through email, whatsapp groupchat and had multiple phone calls to discuss our options and to provide us with constant updates. in the current market, Alan managed to secure us an amazing deal. honestly don’t think i’d trust another person to guide us through this process as it has been stressful but with alan guiding us we have been put at ease. would HIGHLY recommend everyone i know who’s looking to get a new home to use alan as their mortgage advisor !!

December 16, 2022
Unprompted review
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Reply from Your Next Step

Thank you so much Morgan, it has been a real pleasure and we really appreciate the AMAZING feedback!! 😃

Rated 5 out of 5 stars

First home

Alan was absolutely brilliant in helping us buy our first home. He provided constant communication throughout the entire process and made it as simple as possible for us. Alan is a top guy! Highly recommended.

December 16, 2022
Unprompted review
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Reply from Your Next Step

Thanks a lot Rory, it's been a pleasure helping you buy your first home!! 😃

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